# \#jira-cloud **URL:** https://community.exalate.com/tag/jira-cloud/28.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Jira Cloud - Version 5.37.4](https://community.exalate.com/t/jira-cloud-version-5-37-4/8384)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 4:01pm UTC](https://community.exalate.com/t/jira-cloud-version-5-37-4/8384 "2026-09-23T16:01:50Z")
:loudspeaker: HotFix Released for Jira Cloud on September 24th, 2026 In this hotfix release, we’ve implemented the following: XLT-8119 – Strengthened security validation during Jira Cloud app installation to better pro… --- ## [Jira Cloud: "This app may stop working after December/January 2027" warning (Atlassian Connect deprecation)](https://community.exalate.com/t/jira-cloud-this-app-may-stop-working-after-december-january-2027-warning-atlassian-connect-deprecation/8353)
**Author:** [@Ariel\_Aguilar](https://community.exalate.com/u/Ariel_Aguilar)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 7:49pm UTC](https://community.exalate.com/t/jira-cloud-this-app-may-stop-working-after-december-january-2027-warning-atlassian-connect-deprecation/8353 "2026-09-04T19:49:35Z")
What is this warning? If you are using Exalate on Jira Cloud, you may have recently noticed a banner in your Jira instance stating: “This app may stop working after January 2027, as it’s running on a platform that will… --- ## [Change Request status not syncing from Jira Cloud to Jira On-Premise (no error shown)](https://community.exalate.com/t/change-request-status-not-syncing-from-jira-cloud-to-jira-on-premise-no-error-shown/8352)
**Author:** [@ashar.iqbal](https://community.exalate.com/u/ashar.iqbal)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 2:42pm UTC](https://community.exalate.com/t/change-request-status-not-syncing-from-jira-cloud-to-jira-on-premise-no-error-shown/8352 "2026-09-03T14:42:44Z")
From Customer: Hi all, We have a Jira Cloud ↔ Jira On-Premise connection set up with Exalate. It syncs Incidents, Service Requests and Change Requests. Incidents and Service Requests have been working fine for a long … --- ## [Sync Jira Sub-tasks to Azure DevOps as Parent–Child Work Items](https://community.exalate.com/t/sync-jira-sub-tasks-to-azure-devops-as-parent-child-work-items/8339)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 10:12pm UTC](https://community.exalate.com/t/sync-jira-sub-tasks-to-azure-devops-as-parent-child-work-items/8339 "2026-08-28T22:12:51Z")
This script allows you to preserve the Jira parent/sub-task hierarchy when synchronizing issues from Jira to Azure DevOps. For example: Jira Azure DevOps PROJ-100 Task → User Story… --- ## [Bidirectional Sync Issue Links/Relations Between Jira Cloud and Azure Devops (Updated)](https://community.exalate.com/t/bidirectional-sync-issue-links-relations-between-jira-cloud-and-azure-devops-updated/8338)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 8:45pm UTC](https://community.exalate.com/t/bidirectional-sync-issue-links-relations-between-jira-cloud-and-azure-devops-updated/8338 "2026-08-28T20:45:02Z")
This use case shows how to synchronize issue links and relationships bidirectionally between Jira Cloud and Azure DevOps. The scripts retrieve the relationships from each platform, identify the corresponding synchronize… --- ## [Jira Cloud - Version 5.37.0](https://community.exalate.com/t/jira-cloud-version-5-37-0/8322)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 25, 2026, 1:53pm UTC](https://community.exalate.com/t/jira-cloud-version-5-37-0/8322 "2026-08-25T13:53:35Z")
:loudspeaker: Released for Jira Cloud on August 26th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7804 - Fixed timeouts when syncing issues with a large number of issue links … --- ## [Display Multiple Connected Issues in a Rich Text Field in Jira Cloud](https://community.exalate.com/t/display-multiple-connected-issues-in-a-rich-text-field-in-jira-cloud/8314)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [August 22, 2026, 12:59am UTC](https://community.exalate.com/t/display-multiple-connected-issues-in-a-rich-text-field-in-jira-cloud/8314 "2026-08-22T00:59:53Z")
This use case is designed for scenarios where a single Jira Cloud issue is connected to multiple remote tickets or issues. It allows you to display information from all those connected items, such as their key, summary, … --- ## [Sync Jira Sprints from Data Center to Cloud](https://community.exalate.com/t/sync-jira-sprints-from-data-center-to-cloud/7889)
**Author:** [@Kuenstlah](https://community.exalate.com/u/Kuenstlah)\ **Replies:** 4\ **Last updated:** [July 26, 2026, 1:49pm UTC](https://community.exalate.com/t/sync-jira-sprints-from-data-center-to-cloud/7889 "2026-07-26T13:49:15Z")
Hello, We are currently synchronizing sprints from DC to Cloud. The goal is to simplify the whole process, therefore we want to create one mapping in DC which is doing all the rest. Unfortunately there seems to be no … --- ## [Jira Cloud - Version 5.36.0](https://community.exalate.com/t/jira-cloud-version-5-36-0/8251)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 24, 2026, 12:48pm UTC](https://community.exalate.com/t/jira-cloud-version-5-36-0/8251 "2026-07-24T12:48:41Z")
:loudspeaker: Released for Jira Cloud on July 27-28th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-1733 - Fixed the “Hide inactive connections” option not working correctly XLT-694… --- ## [Infrastructure update: Classic Exalate for Jira Cloud now Forge-hosted](https://community.exalate.com/t/infrastructure-update-classic-exalate-for-jira-cloud-now-forge-hosted/8202)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 8:35am UTC](https://community.exalate.com/t/infrastructure-update-classic-exalate-for-jira-cloud-now-forge-hosted/8202 "2026-07-21T08:35:46Z")
As part of our ongoing migration to Atlassian Forge, Classic Exalate for Jira Cloud now runs on Forge infrastructure. Because this update doesn’t change the app’s functionality, configuration, or permissions, Atlassian r… --- ## [Jira Cloud - Version 5.35.4](https://community.exalate.com/t/jira-cloud-version-5-35-4/8215)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 14, 2026, 5:35pm UTC](https://community.exalate.com/t/jira-cloud-version-5-35-4/8215 "2026-07-14T17:35:41Z")
:loudspeaker: HotFix Released for Jira Cloud on July 14th, 2026 In this hotfix release, we’ve resolved the following: XLT-7846 – Fixed an issue where certain Jira Cloud connections could repeatedly re-sync the same upd… --- ## [Jira Cloud - Version 5.34.1](https://community.exalate.com/t/jira-cloud-version-5-34-1/7990)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [May 13, 2026, 1:47pm UTC](https://community.exalate.com/t/jira-cloud-version-5-34-1/7990 "2026-05-13T13:47:53Z")
:loudspeaker: HotFix Released for Jira Cloud on May 14th, 2026 In this release, we’ve implemented the following: :sparkles: Improvements XLT-7666 - Strengthened authorization checks and execution-context isolation in … --- ## [Jira Cloud - Version 5.34.0](https://community.exalate.com/t/jira-cloud-version-5-34-0/7945)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [April 28, 2026, 2:04pm UTC](https://community.exalate.com/t/jira-cloud-version-5-34-0/7945 "2026-04-28T14:04:36Z")
:loudspeaker: Released for Jira Cloud on April 29th, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7460 - Fixed unexpected error during sync on basic connections XLT-7432 - Fixed pr… --- ## [firstSync Requiered Date Field, issue.key](https://community.exalate.com/t/firstsync-requiered-date-field-issue-key/7921)
**Author:** [@o.roger.comutitres](https://community.exalate.com/u/o.roger.comutitres)\ **Replies:** 9\ **Last updated:** [April 27, 2026, 5:34pm UTC](https://community.exalate.com/t/firstsync-requiered-date-field-issue-key/7921 "2026-04-27T17:34:25Z")
Hello, I try to correct script from exalate for Jira Cloud (try to help). I - Code : \_\_\_\_\_\_\_\_ def cfTimeDetection = issue.customFields.‘Time and date of detection’ def detectionDate = replica.customFields.‘Date et … --- ## [Jira Cloud - Version 5.33.0](https://community.exalate.com/t/jira-cloud-version-5-33-0/7852)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 24, 2026, 12:16pm UTC](https://community.exalate.com/t/jira-cloud-version-5-33-0/7852 "2026-03-24T12:16:42Z")
:loudspeaker: Released for Jira Cloud on March 24th, 2026 In this release, we’ve resolved the following: :wrench: Bug Fixes XLT-7519 - Fixed non-script fields not syncing correctly on local connections XLT-7435 - … --- ## [Jira Cloud to Jira Cloud: How to sync request types?](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-request-types/7718)
**Author:** [@Stian](https://community.exalate.com/u/Stian)\ **Replies:** 8\ **Last updated:** [February 25, 2026, 9:31am UTC](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-request-types/7718 "2026-02-25T09:31:05Z")
Hi, We are trying to sync request types from one Jira Cloud instance to another, but we can’t seem to set it on the receiving side. We can see in the Entity Sync that the request type is being sent, but it is not updat… --- ## [Jira Cloud to Jira Cloud: How to sync forms and playbooks?](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-forms-and-playbooks/7720)
**Author:** [@Stian](https://community.exalate.com/u/Stian)\ **Replies:** 3\ **Last updated:** [February 20, 2026, 8:27am UTC](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-forms-and-playbooks/7720 "2026-02-20T08:27:24Z")
Hi, We want to sync forms and playbooks that has been attached to a ticket from one Jira Cloud instance to another, but we are not sure if this is supported? These things does not seem to be exposed within the jira tick… --- ## [Jira Cloud - Version 5.31.0](https://community.exalate.com/t/jira-cloud-version-5-31-0/7670)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [January 26, 2026, 12:19pm UTC](https://community.exalate.com/t/jira-cloud-version-5-31-0/7670 "2026-01-26T12:19:43Z")
:loudspeaker: Released for Jira Cloud on January 27th, 2026 The new Exalate experience is live and available to all users. All the flexibility you expect from Exalate – now with unified management, Test Run, script vers… --- ## [One to many sync with Jira and ADO](https://community.exalate.com/t/one-to-many-sync-with-jira-and-ado/7567)
**Author:** [@Vasco](https://community.exalate.com/u/Vasco)\ **Replies:** 6\ **Last updated:** [January 8, 2026, 3:51pm UTC](https://community.exalate.com/t/one-to-many-sync-with-jira-and-ado/7567 "2026-01-08T15:51:57Z")
I would like to sync some Jira work items and Service Desk requests with Azure DevOps (ADO) using labels. The label would indicate the ADO project and The Jira work items would have a label like ADO-- to identify the d… --- ## [Jira Cloud - Version 5.30.0](https://community.exalate.com/t/jira-cloud-version-5-30-0/7594)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 4:53pm UTC](https://community.exalate.com/t/jira-cloud-version-5-30-0/7594 "2025-12-16T16:53:01Z")
:loudspeaker: Released for Jira Cloud on December 17th, 2025 In this release, we’ve resolved the following issues and implemented improvements: :wrench: Bug Fixes XLT-7342 - Fixed version field being unintentionally … --- ## [Asset field syncing](https://community.exalate.com/t/asset-field-syncing/6920)
**Author:** [@Janaki](https://community.exalate.com/u/Janaki)\ **Replies:** 5\ **Last updated:** [December 15, 2025, 10:13am UTC](https://community.exalate.com/t/asset-field-syncing/6920 "2025-12-15T10:13:37Z")
We’re syncing issues between two Jira Cloud sites, which include asset fields. However, we’re unable to get the asset fields to sync properly between the two instances. We reviewed the documentation provided in the link,… --- ## [Converting of Jira DC Custom plugin - Multi Level Cascading fied values (3 levels) into text field and syncing it with Jira Project on Cloud](https://community.exalate.com/t/converting-of-jira-dc-custom-plugin-multi-level-cascading-fied-values-3-levels-into-text-field-and-syncing-it-with-jira-project-on-cloud/6901)
**Author:** [@NinetySix](https://community.exalate.com/u/NinetySix)\ **Replies:** 10\ **Last updated:** [December 4, 2025, 12:40pm UTC](https://community.exalate.com/t/converting-of-jira-dc-custom-plugin-multi-level-cascading-fied-values-3-levels-into-text-field-and-syncing-it-with-jira-project-on-cloud/6901 "2025-12-04T12:40:02Z")
I would like to raise question in terms of checking possibilities for converting Jira Data Center custom made Multi Level Cascading Field (3 levels) into text field and sending out then values to the Jira Cloud environme… --- ## [Cloud → DC Sync Not Triggering Automatically After DC → Cloud Issue Creation](https://community.exalate.com/t/cloud-dc-sync-not-triggering-automatically-after-dc-cloud-issue-creation/6921)
**Author:** [@uday.raparthy](https://community.exalate.com/u/uday.raparthy)\ **Replies:** 3\ **Last updated:** [November 25, 2025, 12:11pm UTC](https://community.exalate.com/t/cloud-dc-sync-not-triggering-automatically-after-dc-cloud-issue-creation/6921 "2025-11-25T12:11:48Z")
We have an Exalate connection set up between Jira Data Center and Jira Cloud. The sync from Jira DC → Jira Cloud works as expected: when we create an issue in Jira DC, Exalate creates the corresponding issue in Jira Clo… --- ## [Freshservice assets sync -\> remote instance text field](https://community.exalate.com/t/freshservice-assets-sync-remote-instance-text-field/6943)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 1:32am UTC](https://community.exalate.com/t/freshservice-assets-sync-remote-instance-text-field/6943 "2025-11-22T01:32:41Z")
This script retrieves the Assets associated with a Freshservice ticket and adds their details into a Jira Cloud text field. In this example I’ve used Jira Cloud, but you can sync the Assets into a text field on all issue… --- ## [Freshservice Requested items -\> Remote instance text field](https://community.exalate.com/t/freshservice-requested-items-remote-instance-text-field/6942)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 1:03am UTC](https://community.exalate.com/t/freshservice-requested-items-remote-instance-text-field/6942 "2025-11-22T01:03:28Z")
This script retrieves the Requested Items of a Freshservice Request (catalog items and their field values) and automatically adds them to the Jira Cloud issue description. In this example I’ve used Jira Cloud, but you ca… --- ## [Query related to the assignee field](https://community.exalate.com/t/query-related-to-the-assignee-field/6857)
**Author:** [@Ariel\_Aguilar](https://community.exalate.com/u/Ariel_Aguilar)\ **Replies:** 2\ **Last updated:** [November 10, 2025, 5:11pm UTC](https://community.exalate.com/t/query-related-to-the-assignee-field/6857 "2025-11-10T17:11:35Z")
Question by: Neha N Pai We are currently syncing tickets from JSM to Jira. But we would like assignee field to be populated in the service desk projects based on assignee from Jira. If the assignee in Jira is not an a… --- ## [Jira Cloud - Version 5.29.0](https://community.exalate.com/t/jira-cloud-version-5-29-0/7245)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [November 4, 2025, 9:56am UTC](https://community.exalate.com/t/jira-cloud-version-5-29-0/7245 "2025-11-04T09:56:00Z")
:loudspeaker: Released for Jira Cloud on November 5th, 2025 In this release, we’ve resolved the following issues and implemented improvements: :wrench: Bug Fixes XLT-5158 - Cleanup/support tools do not create the reco… --- ## [Unable to Save Script with Epic.receive() in Jira Cloud](https://community.exalate.com/t/unable-to-save-script-with-epic-receive-in-jira-cloud/6877)
**Author:** [@uday.raparthy](https://community.exalate.com/u/uday.raparthy)\ **Replies:** 3\ **Last updated:** [October 29, 2025, 10:22am UTC](https://community.exalate.com/t/unable-to-save-script-with-epic-receive-in-jira-cloud/6877 "2025-10-29T10:22:51Z")
We are trying to sync Epics from Jira DC to Jira Cloud. Following the documentation, we attempted to add the following snippet to the Jira Cloud incoming script: Epic.send() - Jira DC outgoing script Epic.receive() - … --- ## [Text formatting issue GitHub to Jira Cloud](https://community.exalate.com/t/text-formatting-issue-github-to-jira-cloud/6472)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 13\ **Last updated:** [October 10, 2025, 8:45am UTC](https://community.exalate.com/t/text-formatting-issue-github-to-jira-cloud/6472 "2025-10-10T08:45:38Z")
Creating this on behalf of @jcotant I’m having text formatting issues in the description field from GitHub to Jira Cloud. GitHub Jira Cloud I have tried several methods from the nodeHelper object, including str… --- ## [Jira Cloud - Version 5.28.5](https://community.exalate.com/t/jira-cloud-version-5-28-5/7244)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [September 30, 2025, 10:08am UTC](https://community.exalate.com/t/jira-cloud-version-5-28-5/7244 "2025-09-30T10:08:00Z")
:loudspeaker: Patch Released for Jira Cloud on October 1st, 2025 In this release, we’ve resolved the following issues and implemented improvements: :wrench: Bug Fixes XLT-6827 - Resolved UI issue preventing visibility… [Next page](https://community.exalate.com/tag/jira-cloud/28.md?match_all_tags=true&page=1&tags%5B%5D=jira-cloud)