# \#freshservice **URL:** https://community.exalate.com/tag/freshservice/274.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Freshservice - Version 5.37.0](https://community.exalate.com/t/freshservice-version-5-37-0/8320)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [August 24, 2026, 3:51pm UTC](https://community.exalate.com/t/freshservice-version-5-37-0/8320 "2026-08-24T15:51:04Z")
:loudspeaker: Released for Freshservice on August 25th, 2026 In this release, we’ve implemented the following: :sparkles: Improvement XLT-6985, XLT-7605 - Addressed security vulnerabilities --- ## [Freshservice - Version 5.36.1](https://community.exalate.com/t/freshservice-version-5-36-1/8233)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [July 21, 2026, 2:21pm UTC](https://community.exalate.com/t/freshservice-version-5-36-1/8233 "2026-07-21T14:21:21Z")
:loudspeaker: Released for Freshservice on July 22nd, 2026 In this release, we’ve implemented the following: :wrench: Bug Fixes XLT-7733 - Fixed Date/DateTime custom field sync issues XLT-7771, XLT-7670 - Fixed UI … --- ## [Freshservice - Version 5.34.1](https://community.exalate.com/t/freshservice-version-5-34-1/7989)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [May 12, 2026, 1:54pm UTC](https://community.exalate.com/t/freshservice-version-5-34-1/7989 "2026-05-12T13:54:02Z")
:loudspeaker: HotFix Released for Freshservice on May 13th, 2026 In this release, we’ve implemented the following: :sparkles: Improvements XLT-7666 - Strengthened authorization checks and execution-context isolation i… --- ## [Freshservice - Version 5.33.0](https://community.exalate.com/t/freshservice-version-5-33-0/7838)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 12:14pm UTC](https://community.exalate.com/t/freshservice-version-5-33-0/7838 "2026-03-23T12:14:25Z")
:loudspeaker: Released for Freshservice on March 24th, 2026 In this release, we’ve resolved the following improvements: :sparkles: Improvements XLT-7520 - Security enhancements --- ## [Freshservice - Version 5.31.1](https://community.exalate.com/t/freshservice-version-5-31-1/7688)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [January 29, 2026, 9:56am UTC](https://community.exalate.com/t/freshservice-version-5-31-1/7688 "2026-01-29T09:56:27Z")
:loudspeaker: HotFix Released for Freshservice on February 2nd, 2026 In this release, we’ve resolved the following issue. :lady\_beetle: Bug Fixes XLT-7480 – Prevented status fields from syncing as empty (NULL) values --- ## [Freshservice - Version 5.31.0](https://community.exalate.com/t/freshservice-version-5-31-0/7682)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [January 27, 2026, 2:10pm UTC](https://community.exalate.com/t/freshservice-version-5-31-0/7682 "2026-01-27T14:10:37Z")
:loudspeaker: Released for Freshservice on January 28th, 2026 The new Exalate experience is live and available to all users. All the flexibility you expect from Exalate – now with unified management, Test Run, script ve… --- ## [Freshservice - Version 5.30.0](https://community.exalate.com/t/freshservice-version-5-30-0/7592)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 4:42pm UTC](https://community.exalate.com/t/freshservice-version-5-30-0/7592 "2025-12-16T16:42:12Z")
:loudspeaker: Released for Freshservice on December 17th, 2025 In this release, we’ve fixed the following bugs: :wrench: Bug Fixes NCI-720 - Fixed test run functionality for FreshDesk and FreshService connections. --- ## [Freshservice - Version 5.29.5](https://community.exalate.com/t/freshservice-version-5-29-5/7553)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [November 25, 2025, 2:04pm UTC](https://community.exalate.com/t/freshservice-version-5-29-5/7553 "2025-11-25T14:04:00Z")
:loudspeaker: Patch Released for Freshservice on November 25th, 2025 In this release, we’ve solved the following bugs: :wrench: Bug Fixes NCI-634 - Fixed Search Method Pagination Issues. --- ## [Freshservice assets sync -\> remote instance text field](https://community.exalate.com/t/freshservice-assets-sync-remote-instance-text-field/6943)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 1:32am UTC](https://community.exalate.com/t/freshservice-assets-sync-remote-instance-text-field/6943 "2025-11-22T01:32:41Z")
This script retrieves the Assets associated with a Freshservice ticket and adds their details into a Jira Cloud text field. In this example I’ve used Jira Cloud, but you can sync the Assets into a text field on all issue… --- ## [Freshservice Requested items -\> Remote instance text field](https://community.exalate.com/t/freshservice-requested-items-remote-instance-text-field/6942)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 0\ **Last updated:** [November 22, 2025, 1:03am UTC](https://community.exalate.com/t/freshservice-requested-items-remote-instance-text-field/6942 "2025-11-22T01:03:28Z")
This script retrieves the Requested Items of a Freshservice Request (catalog items and their field values) and automatically adds them to the Jira Cloud issue description. In this example I’ve used Jira Cloud, but you ca… --- ## [Freshservice - Version 5.29.2](https://community.exalate.com/t/freshservice-version-5-29-2/7552)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [November 3, 2025, 11:30am UTC](https://community.exalate.com/t/freshservice-version-5-29-2/7552 "2025-11-03T11:30:00Z")
:loudspeaker: Released for Freshservice on October 29th, 2025 In this release, we’ve implemented the following improvements: :wrench: Bug Fixes NCI-695 - Tracker URL is not found error message appears during the Sync… --- ## [Freshservice - Version 5.28.2](https://community.exalate.com/t/freshservice-version-5-28-2/7551)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [September 14, 2025, 3:23pm UTC](https://community.exalate.com/t/freshservice-version-5-28-2/7551 "2025-09-14T15:23:00Z")
:loudspeaker: Released for Freshservice on September 15th, 2025 In this release, we’ve implemented several improvements: :sparkles: Improvements XLT-6981 - Removed ‘Next sync available on’ message for Evaluation licen… --- ## [Freshservice - Version 5.27.0](https://community.exalate.com/t/freshservice-version-5-27-0/7550)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [July 28, 2025, 10:27am UTC](https://community.exalate.com/t/freshservice-version-5-27-0/7550 "2025-07-28T10:27:00Z")
:loudspeaker: Released for Freshservice on July 29th, 2025 :bar\_chart: Access Trend Dashboard from the Exalate Console Exalate administrators can now securely access a dedicated trend dashboard directly from the UI. Thi… --- ## [Freshservice - Version 5.26.0](https://community.exalate.com/t/freshservice-version-5-26-0/7549)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [July 3, 2025, 11:07am UTC](https://community.exalate.com/t/freshservice-version-5-26-0/7549 "2025-07-03T11:07:00Z")
:loudspeaker: Released for Freshservice on July 1st, 2025 This release introduces a new integration between Exalate’s Core system and SyncRoom - a new way to manage cross-company integrations from a single, unified conso…