# \#exalate **URL:** https://community.exalate.com/tag/exalate/6.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Assistance for Sync Monitoring, Comment Handling, Remote Key, and Connection JQL](https://community.exalate.com/t/assistance-for-sync-monitoring-comment-handling-remote-key-and-connection-jql/8382)
**Author:** [@barge](https://community.exalate.com/u/barge)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 11:00am UTC](https://community.exalate.com/t/assistance-for-sync-monitoring-comment-handling-remote-key-and-connection-jql/8382 "2026-09-21T11:00:52Z")
1. under\_sync\_by\_connection() cannot find our connection We are trying to retrieve issues belonging to a specific Exalate connection using: issue in under\_sync\_by\_connection( "NeoTest\_to\_CHAMP Jira Test - N… --- ## [How to detect when an issue is Unexalated?](https://community.exalate.com/t/how-to-detect-when-an-issue-is-unexalated/8236)
**Author:** [@ouejhani\_makram](https://community.exalate.com/u/ouejhani_makram)\ **Replies:** 6\ **Last updated:** [September 11, 2026, 2:08pm UTC](https://community.exalate.com/t/how-to-detect-when-an-issue-is-unexalated/8236 "2026-09-11T14:08:14Z")
Setup: Exalate on both sides of a Jira Cloud ↔ Jira Cloud connection, script-based (Groovy) sync rules. Context: When an issue is under sync, our outgoing/incoming scripts maintain a few custom fields on the issue (ex: … --- ## [Change Request status not syncing from Jira Cloud to Jira On-Premise (no error shown)](https://community.exalate.com/t/change-request-status-not-syncing-from-jira-cloud-to-jira-on-premise-no-error-shown/8352)
**Author:** [@ashar.iqbal](https://community.exalate.com/u/ashar.iqbal)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 2:42pm UTC](https://community.exalate.com/t/change-request-status-not-syncing-from-jira-cloud-to-jira-on-premise-no-error-shown/8352 "2026-09-03T14:42:44Z")
From Customer: Hi all, We have a Jira Cloud ↔ Jira On-Premise connection set up with Exalate. It syncs Incidents, Service Requests and Change Requests. Incidents and Service Requests have been working fine for a long … --- ## [Jira Cloud → Azure DevOps Description formatting lost](https://community.exalate.com/t/jira-cloud-azure-devops-description-formatting-lost/8293)
**Author:** [@Erik](https://community.exalate.com/u/Erik)\ **Replies:** 6\ **Last updated:** [August 28, 2026, 1:38pm UTC](https://community.exalate.com/t/jira-cloud-azure-devops-description-formatting-lost/8293 "2026-08-28T13:38:53Z")
Hi all, We are using: Exalate v5.36.0 Jira Cloud Azure DevOps Visual Connection (Beta) We’re experiencing a formatting issue when synchronizing the Description field from Jira Cloud to Azure DevOps. Current setup Th… --- ## [ServiceNow - Release History](https://community.exalate.com/t/servicenow-release-history/5835)
**Author:** [@francis](https://community.exalate.com/u/francis)\ **Replies:** 0\ **Last updated:** [November 19, 2024, 5:52pm UTC](https://community.exalate.com/t/servicenow-release-history/5835 "2024-11-19T17:52:49Z")
Release Notes ServiceNow - Version 5.37.0 ServiceNow - Version 5.36.0 ServiceNow - Version 5.35.3 ServiceNow - Version 5.35.2 ServiceNow - Version 5.34.1 ServiceNow - Version 5.34.0 ServiceNow - Version 5.33.0 ServiceN… --- ## [Possibility to sync Jira comments only if the start with a specific string](https://community.exalate.com/t/possibility-to-sync-jira-comments-only-if-the-start-with-a-specific-string/4656)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [August 19, 2026, 7:35am UTC](https://community.exalate.com/t/possibility-to-sync-jira-comments-only-if-the-start-with-a-specific-string/4656 "2026-08-19T07:35:09Z")
Originally asked by Gabriele Centinaro on 23 March 2021 (original question) Hi, I want comments to be sync only if they start with a specific string, something like ‘TO\_SYNC’. Is it possible to do that with some kind … --- ## [Could not create an work item with type \`\[System\] Service request\`](https://community.exalate.com/t/could-not-create-an-work-item-with-type-system-service-request/8279)
**Author:** [@rainer.kratzer](https://community.exalate.com/u/rainer.kratzer)\ **Replies:** 11\ **Last updated:** [August 18, 2026, 11:33am UTC](https://community.exalate.com/t/could-not-create-an-work-item-with-type-system-service-request/8279 "2026-08-18T11:33:59Z")
EASE-52926 Error: Could not create an work item with type \`\[System\] Service request\` on project \`FJI\`: Either the customer doesn’t have access to the request type, or the request type doesn’t exist.. It was already wo… --- ## [DevOps \> Jira Attachments](https://community.exalate.com/t/devops-jira-attachments/4369)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 18\ **Last updated:** [August 12, 2026, 7:27am UTC](https://community.exalate.com/t/devops-jira-attachments/4369 "2026-08-12T07:27:13Z")
Originally asked by nick watts on 25 September 2020 (original question) Hi Jira \> DevOps integration = Images attached to comments sync across and appear in the links tab. DevOps \> Jira integration = images do not sy… --- ## [Adding comment to AdditionalComments in ServiceNow - not work log](https://community.exalate.com/t/adding-comment-to-additionalcomments-in-servicenow-not-work-log/8248)
**Author:** [@apaeth](https://community.exalate.com/u/apaeth)\ **Replies:** 4\ **Last updated:** [August 6, 2026, 9:19pm UTC](https://community.exalate.com/t/adding-comment-to-additionalcomments-in-servicenow-not-work-log/8248 "2026-08-06T21:19:09Z")
I’m attempting to add a field from Jira into the AdditionalComments in the ServiceNow ticket. The following code from Aida looks like it should work, but the comment still shows up as a worklog and not an additional comm… --- ## [Has anyone integrated SERVICENOW to JIRA via exalate for Vulnerability response?](https://community.exalate.com/t/has-anyone-integrated-servicenow-to-jira-via-exalate-for-vulnerability-response/7840)
**Author:** [@aditya.sinha2](https://community.exalate.com/u/aditya.sinha2)\ **Replies:** 3\ **Last updated:** [July 10, 2026, 5:22am UTC](https://community.exalate.com/t/has-anyone-integrated-servicenow-to-jira-via-exalate-for-vulnerability-response/7840 "2026-07-10T05:22:01Z")
So we have VUL and VIT in Vulnerability response in ServiceNow. And VUL will have VIT’s under it. In similar way we want that in Jira. In ServiceNow they have many to many relationships. How can we make sure that In Jira… --- ## [Jira On Premise - Version 5.33.0](https://community.exalate.com/t/jira-on-premise-version-5-33-0/7853)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 24, 2026, 12:32pm UTC](https://community.exalate.com/t/jira-on-premise-version-5-33-0/7853 "2026-03-24T12:32:48Z")
:loudspeaker: Released for Jira On Premise on March 25th, 2026 :wrench: Bug Fixes XLT-6439- Fixed underlying issues with how sync requests were processed internally, improving overall sync stability :sparkles: Improvem… --- ## [Jira On Premise - Version 5.32.0](https://community.exalate.com/t/jira-on-premise-version-5-32-0/7793)
**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\ **Replies:** 0\ **Last updated:** [March 3, 2026, 3:58pm UTC](https://community.exalate.com/t/jira-on-premise-version-5-32-0/7793 "2026-03-03T15:58:34Z")
:loudspeaker: Released for Jira On Premise on March 4th, 2026 :wrench: Compatibility with Jira On Premise 11.3.2 :wrench: Bug Fixes XLT-5185 - Fixed inability to delete connections with pending status XLT-7363 - Fixed … --- ## [Jira Status mapping within one instance](https://community.exalate.com/t/jira-status-mapping-within-one-instance/7907)
**Author:** [@eugeniu](https://community.exalate.com/u/eugeniu)\ **Replies:** 10\ **Last updated:** [June 5, 2026, 4:04pm UTC](https://community.exalate.com/t/jira-status-mapping-within-one-instance/7907 "2026-06-05T16:04:11Z")
Hi all, I’m trying to get to the bottom of status mapping and I don’t seem to have any luck. I have a two way sync between 2 Jira projects within the same instance, see below the current status mapping for issue type S… --- ## [Comment updates are not working (commentHelper.includeInternalComments not available)](https://community.exalate.com/t/comment-updates-are-not-working-commenthelper-includeinternalcomments-not-available/7991)
**Author:** [@Felix-PCG](https://community.exalate.com/u/Felix-PCG)\ **Replies:** 4\ **Last updated:** [June 1, 2026, 11:16am UTC](https://community.exalate.com/t/comment-updates-are-not-working-commenthelper-includeinternalcomments-not-available/7991 "2026-06-01T11:16:26Z")
Hello, I am reaching out to you in connection with support case EASE-51083 and require assistance with a specific issue: I am encountering a problem with the commentHelper.mergeComments(issue, replica) function: The… --- ## [firstSync Requiered Date Field, issue.key](https://community.exalate.com/t/firstsync-requiered-date-field-issue-key/7921)
**Author:** [@o.roger.comutitres](https://community.exalate.com/u/o.roger.comutitres)\ **Replies:** 9\ **Last updated:** [April 27, 2026, 5:34pm UTC](https://community.exalate.com/t/firstsync-requiered-date-field-issue-key/7921 "2026-04-27T17:34:25Z")
Hello, I try to correct script from exalate for Jira Cloud (try to help). I - Code : \_\_\_\_\_\_\_\_ def cfTimeDetection = issue.customFields.‘Time and date of detection’ def detectionDate = replica.customFields.‘Date et … --- ## [Python Automation Tool for Exalate API: Bulk Sync, Lookups, Scheduling & More](https://community.exalate.com/t/python-automation-tool-for-exalate-api-bulk-sync-lookups-scheduling-more/7871)
**Author:** [@Christophe\_De\_Beule](https://community.exalate.com/u/Christophe_De_Beule)\ **Replies:** 1\ **Last updated:** [April 2, 2026, 11:32pm UTC](https://community.exalate.com/t/python-automation-tool-for-exalate-api-bulk-sync-lookups-scheduling-more/7871 "2026-04-02T23:32:15Z")
Overview This Python tool allows you to interact with your Exalate node or instance (Jira, Zendesk, Salesforce, Azure DevOps, ServiceNow, etc.) to: Query Exalate endpoints (e.g. connections) Automatically trigger daily… --- ## [New Exalate - Version 3.3.0](https://community.exalate.com/t/new-exalate-version-3-3-0/7856)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 25, 2026, 5:08pm UTC](https://community.exalate.com/t/new-exalate-version-3-3-0/7856 "2026-03-25T17:08:04Z")
:loudspeaker: Released for New Exalate on March 26th, 2026 We’re introducing a new update for New Exalate, focused on expanding authentication options, improving troubleshooting operations, and strengthening overall plat… --- ## [Jira Cloud - Version 5.33.0](https://community.exalate.com/t/jira-cloud-version-5-33-0/7852)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 24, 2026, 12:16pm UTC](https://community.exalate.com/t/jira-cloud-version-5-33-0/7852 "2026-03-24T12:16:42Z")
:loudspeaker: Released for Jira Cloud on March 24th, 2026 In this release, we’ve resolved the following: :wrench: Bug Fixes XLT-7519 - Fixed non-script fields not syncing correctly on local connections XLT-7435 - … --- ## [Freshservice - Version 5.33.0](https://community.exalate.com/t/freshservice-version-5-33-0/7838)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 12:14pm UTC](https://community.exalate.com/t/freshservice-version-5-33-0/7838 "2026-03-23T12:14:25Z")
:loudspeaker: Released for Freshservice on March 24th, 2026 In this release, we’ve resolved the following improvements: :sparkles: Improvements XLT-7520 - Security enhancements --- ## [Freshdesk - Version 5.33.0](https://community.exalate.com/t/freshdesk-version-5-33-0/7836)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 12:12pm UTC](https://community.exalate.com/t/freshdesk-version-5-33-0/7836 "2026-03-23T12:12:26Z")
:loudspeaker: Released for Freshdesk on March 24th, 2026 In this release, we’ve resolved the following: :sparkles: Improvements XLT-7520 - Security enhancements --- ## [Asana - Version 5.33.0](https://community.exalate.com/t/asana-version-5-33-0/7835)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 12:10pm UTC](https://community.exalate.com/t/asana-version-5-33-0/7835 "2026-03-23T12:10:20Z")
:loudspeaker: Released for Asana on March 24th, 2026 In this release, we’ve resolved the following: :sparkles: Improvements XLT-7520 - Security enhancements --- ## [ServiceNow - Version 5.33.0](https://community.exalate.com/t/servicenow-version-5-33-0/7834)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 12:07pm UTC](https://community.exalate.com/t/servicenow-version-5-33-0/7834 "2026-03-23T12:07:21Z")
:loudspeaker: Released for ServiceNow on March 24th, 2026 In this release, we’ve resolved the following: :wrench: Bug Fixes XLT-7519 - Fixed non-script fields not syncing correctly on local connections :sparkles: Imp… --- ## [Salesforce - Version 5.33.0](https://community.exalate.com/t/salesforce-version-5-33-0/7833)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 23, 2026, 12:02pm UTC](https://community.exalate.com/t/salesforce-version-5-33-0/7833 "2026-03-23T12:02:39Z")
:loudspeaker: Released for Salesforce on March 24th, 2026 In this release, we’ve resolved the following: :wrench: Bug Fixes XLT-7519 - Fixed non-script fields not syncing correctly on local connections :sparkles: Imp… --- ## [Azure DevOps - Version 5.33.0](https://community.exalate.com/t/azure-devops-version-5-33-0/7832)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 20, 2026, 2:57pm UTC](https://community.exalate.com/t/azure-devops-version-5-33-0/7832 "2026-03-20T14:57:45Z")
:loudspeaker: Released for Azure DevOps on March 23rd, 2026 In this release, we’ve resolved the following: :wrench: Bug Fixes XLT-7538 - Fixed an issue where Stripe was not functioning properly in Azure-hosted environ… --- ## [Zendesk - Version 5.33.0](https://community.exalate.com/t/zendesk-version-5-33-0/7831)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 20, 2026, 2:52pm UTC](https://community.exalate.com/t/zendesk-version-5-33-0/7831 "2026-03-20T14:52:57Z")
:loudspeaker: Released for Zendesk on March 23rd, 2026 In this release, we’ve resolved the following: :wrench: Bug Fixes XLT-7545 - Fixed access for non-admin users with role or group permissions XLT-7519 - Fixed … --- ## [Github - Version 5.33.0](https://community.exalate.com/t/github-version-5-33-0/7830)
**Author:** [@Albina\_Pasichnyk](https://community.exalate.com/u/Albina_Pasichnyk)\ **Replies:** 0\ **Last updated:** [March 20, 2026, 2:48pm UTC](https://community.exalate.com/t/github-version-5-33-0/7830 "2026-03-20T14:48:31Z")
:loudspeaker: Released for Github on March 23rd, 2026 In this release, we’ve resolved the following: :sparkles: Improvements XLT-7520 - Security enhancements --- ## [Zendesk - Version 5.32.1](https://community.exalate.com/t/zendesk-version-5-32-1/7796)
**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\ **Replies:** 0\ **Last updated:** [March 6, 2026, 2:08pm UTC](https://community.exalate.com/t/zendesk-version-5-32-1/7796 "2026-03-06T14:08:11Z")
:loudspeaker: Released for Zendesk on March 10th, 2026 In this release, we’ve resolved the following improvement: :sparkles: Improvement XLT-7354: Zendesk OAuth adaptation; --- ## [Jira Cloud - Version 5.32.0](https://community.exalate.com/t/jira-cloud-version-5-32-0/7792)
**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\ **Replies:** 0\ **Last updated:** [March 3, 2026, 3:41pm UTC](https://community.exalate.com/t/jira-cloud-version-5-32-0/7792 "2026-03-03T15:41:15Z")
:loudspeaker: Released for Jira Cloud on March 4th, 2026 In this release, we’ve resolved the following improvements: :sparkles: Improvements XLT-7404/XLT-7455 - Improved Mapper node reservation logic for connector ass… --- ## [Asana - Version 5.32.0](https://community.exalate.com/t/asana-version-5-32-0/7779)
**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\ **Replies:** 0\ **Last updated:** [March 2, 2026, 3:24pm UTC](https://community.exalate.com/t/asana-version-5-32-0/7779 "2026-03-02T15:24:59Z")
:loudspeaker: Released for Asana on March 3rd, 2026 In this release, we’ve resolved the following improvements: :sparkles: Improvements XLT-7404/XLT-7455 - Improved Mapper node reservation logic for connector assignm… --- ## [Azure DevOps - Version 5.32.0](https://community.exalate.com/t/azure-devops-version-5-32-0/7771)
**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\ **Replies:** 0\ **Last updated:** [February 27, 2026, 3:30pm UTC](https://community.exalate.com/t/azure-devops-version-5-32-0/7771 "2026-02-27T15:30:23Z")
:loudspeaker: Released for Azure DevOps on March 2nd, 2026 In this release, we’ve resolved the following improvements: :sparkles: Improvements XLT-7404/XLT-7455 - Improved Mapper node reservation logic for connector … [Next page](https://community.exalate.com/tag/exalate/6.md?match_all_tags=true&page=1&tags%5B%5D=exalate)