# \#customfields **URL:** https://community.exalate.com/tag/customfields/56.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Nable to retrieve Table Grid values via API and include them in email notifications (JSM Cloud)](https://community.exalate.com/t/nable-to-retrieve-table-grid-values-via-api-and-include-them-in-email-notifications-jsm-cloud/7857)
**Author:** [@Leonardo](https://community.exalate.com/u/Leonardo)\ **Replies:** 2\ **Last updated:** [July 13, 2026, 9:37am UTC](https://community.exalate.com/t/nable-to-retrieve-table-grid-values-via-api-and-include-them-in-email-notifications-jsm-cloud/7857 "2026-07-13T09:37:46Z")
Hello, I am trying to retrieve Table Grid data via API in Jira Service Management Cloud and include these values in email notifications, but I have not been successful so far. I would appreciate your guidance on how to … --- ## [Conditional statement with Jira custom field \<\> mapping to Github labels](https://community.exalate.com/t/conditional-statement-with-jira-custom-field-mapping-to-github-labels/6861)
**Author:** [@adrigug](https://community.exalate.com/u/adrigug)\ **Replies:** 4\ **Last updated:** [December 22, 2025, 6:20am UTC](https://community.exalate.com/t/conditional-statement-with-jira-custom-field-mapping-to-github-labels/6861 "2025-12-22T06:20:00Z")
Hello, We track severity in github using labels. We have four options: Sev0-urgent, Sev1-high, Sev2-normal, Sev3-low. Tracking Severity in Jira using labels did not work for us, so we created a custom field named “Sev… --- ## [JIRA Single Picklist Custom field to a Salesforce Case Text Field](https://community.exalate.com/t/jira-single-picklist-custom-field-to-a-salesforce-case-text-field/6021)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 3\ **Last updated:** [December 6, 2024, 10:29pm UTC](https://community.exalate.com/t/jira-single-picklist-custom-field-to-a-salesforce-case-text-field/6021 "2024-12-06T22:29:20Z")
I’m trying to populate the value from a Jira picklist into a Salesforce text field. While I’m able to successfully send the Jira picklist value to the Salesforce replica, I’m encountering issues when attempting to popula… --- ## [How to access to which Groups Request Type belongs to](https://community.exalate.com/t/how-to-access-to-which-groups-request-type-belongs-to/5605)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:16am UTC](https://community.exalate.com/t/how-to-access-to-which-groups-request-type-belongs-to/5605 "2024-11-04T08:16:07Z")
Originally asked by Vojtěch Veselý on 10 October 2023 (original question) Hello there, I need to get IDs of Groups to which Request from JSM belongs to. Typically from REST API I could just access the field “Request T… --- ## [Sync Zendesk-\> Jira from Dropdown to Cascading style](https://community.exalate.com/t/sync-zendesk-jira-from-dropdown-to-cascading-style/5505)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 5\ **Last updated:** [November 4, 2024, 8:09am UTC](https://community.exalate.com/t/sync-zendesk-jira-from-dropdown-to-cascading-style/5505 "2024-11-04T08:09:10Z")
Originally asked by Shaleen Kukreti on 08 June 2023 (original question) Want to Sync from Zendesk to Jira Scenario 1: Atleast the selection from Zendesk should go to the Jira parent box Zendesk Fields - “User Roles … --- ## [Unable to map custom fields Zendesk \<\> Jira](https://community.exalate.com/t/unable-to-map-custom-fields-zendesk-jira/5450)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:05am UTC](https://community.exalate.com/t/unable-to-map-custom-fields-zendesk-jira/5450 "2024-11-04T08:05:30Z")
Originally asked by Support on 21 March 2023 (original question) I am trying to perform an integration between Jira and Zendesk, and on both sides I have the Exalate tool installed. On Jira side there is a premium plan… --- ## [Multi value sync from Jira to ADO](https://community.exalate.com/t/multi-value-sync-from-jira-to-ado/5284)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:55am UTC](https://community.exalate.com/t/multi-value-sync-from-jira-to-ado/5284 "2024-11-04T07:55:36Z")
Originally asked by Francis Martens (Exalate) on 27 August 2022 (original question) Hi In Jira, we can select multiple values for the field “Components” but in ADO, we can only select one component value. Because of t… --- ## [Issues with the Visual connection script](https://community.exalate.com/t/issues-with-the-visual-connection-script/5164)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:47am UTC](https://community.exalate.com/t/issues-with-the-visual-connection-script/5164 "2024-11-04T07:47:16Z")
Originally asked by M. Ashar Iqbal on 08 April 2022 (original question) We have added a Visual connection. In the visual connection, it is not picking our “URL” field and “Browser“ field. We have attempted to use the s… --- ## [How to set a scripted field](https://community.exalate.com/t/how-to-set-a-scripted-field/5161)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:47am UTC](https://community.exalate.com/t/how-to-set-a-scripted-field/5161 "2024-11-04T07:47:03Z")
Originally asked by Francis Martens (Exalate) on 06 April 2022 (original question) I am using this code in my incoming exalate sync connection. The If statement is true and it goes inside the If and the value of the “A… --- ## [Sync Remote Key to Custom Field](https://community.exalate.com/t/sync-remote-key-to-custom-field/5134)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:45am UTC](https://community.exalate.com/t/sync-remote-key-to-custom-field/5134 "2024-11-04T07:45:38Z")
Originally asked by Jacob Pines on 24 March 2022 (original question) Hi, A while ago we requested assistance with updating a Custom field with the value of the Remote Key. The solution we were given was to add this t… --- ## [How to sync Jira Component field to Custom text field in Azure DevOps](https://community.exalate.com/t/how-to-sync-jira-component-field-to-custom-text-field-in-azure-devops/5132)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:45am UTC](https://community.exalate.com/t/how-to-sync-jira-component-field-to-custom-text-field-in-azure-devops/5132 "2024-11-04T07:45:29Z")
Originally asked by Harold Oconitrillo on 23 March 2022 (original question) We are currently setting up Proof of concept between Jira OnPrem (Private) and Azure DevOps. Connection is ok and standard sync works. How can… --- ## [Changing Request Type and Issue Type at the same time](https://community.exalate.com/t/changing-request-type-and-issue-type-at-the-same-time/5107)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:43am UTC](https://community.exalate.com/t/changing-request-type-and-issue-type-at-the-same-time/5107 "2024-11-04T07:43:52Z")
Originally asked by Seth E on 14 March 2022 (original question) I am trying to ensure that our sync between Zendesk and JIRA will support changing issue types and request types if the source issue from Zendesk changes … --- ## [How would I sync a value from a radio button from Jira cloud?](https://community.exalate.com/t/how-would-i-sync-a-value-from-a-radio-button-from-jira-cloud/5076)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:41am UTC](https://community.exalate.com/t/how-would-i-sync-a-value-from-a-radio-button-from-jira-cloud/5076 "2024-11-04T07:41:57Z")
Originally asked by Jónheiður Ísleifsdóttir on 24 February 2022 (original question) Hi all, I am trying to sync a value from Radio button in Jira cloud to ADO By running this script on Jira cloud outgoing replica.cu… --- ## [How to sync custom field from Jira cloud to custom field on Azure devops](https://community.exalate.com/t/how-to-sync-custom-field-from-jira-cloud-to-custom-field-on-azure-devops/5074)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:41am UTC](https://community.exalate.com/t/how-to-sync-custom-field-from-jira-cloud-to-custom-field-on-azure-devops/5074 "2024-11-04T07:41:53Z")
Originally asked by Jónheiður Ísleifsdóttir on 24 February 2022 (original question) Hi, I am still having issues with custom field syncing. I managed to sync custom fields from Jira cloud to Azure devops using the ID … --- ## [How to sync Epic Name field?](https://community.exalate.com/t/how-to-sync-epic-name-field/5038)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:39am UTC](https://community.exalate.com/t/how-to-sync-epic-name-field/5038 "2024-11-04T07:39:34Z")
Originally asked by Anette Huber-Kemmesies on 03 February 2022 (original question) Hi, I connected following 2 instances: Jira A-Cloud, Jira B-Server). I get a “required field error” for following use case: creating… --- ## [Map Status of project B to custom column on project A fails on initial sync](https://community.exalate.com/t/map-status-of-project-b-to-custom-column-on-project-a-fails-on-initial-sync/5024)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:38am UTC](https://community.exalate.com/t/map-status-of-project-b-to-custom-column-on-project-a-fails-on-initial-sync/5024 "2024-11-04T07:38:52Z")
Originally asked by Destri Weir on 26 January 2022 (original question) Me again! I thought I had this working, but it’s not. I’ll give a lengthier explanation this time. The connection is Support→Engineering. I am try… --- ## [Syncing a system field to a custom field; It is not on the appropriate screen, or unknown error](https://community.exalate.com/t/syncing-a-system-field-to-a-custom-field-it-is-not-on-the-appropriate-screen-or-unknown-error/5018)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:38am UTC](https://community.exalate.com/t/syncing-a-system-field-to-a-custom-field-it-is-not-on-the-appropriate-screen-or-unknown-error/5018 "2024-11-04T07:38:38Z")
Originally asked by Destri Weir on 24 January 2022 (original question) When I attempt to Sync the Status field of one project to a custom field “Engineering” in another (via Jira Cloud, same Jira instance), I get the f… --- ## [One way Sync system field to custom field](https://community.exalate.com/t/one-way-sync-system-field-to-custom-field/5011)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:38am UTC](https://community.exalate.com/t/one-way-sync-system-field-to-custom-field/5011 "2024-11-04T07:38:04Z")
Originally asked by Destri Weir on 20 January 2022 (original question) I want to sync the Status field from one project to a custom field Engineering status in another project. I only want it to be a one-way sync from … --- ## [Cf not synronized](https://community.exalate.com/t/cf-not-synronized/4928)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:32am UTC](https://community.exalate.com/t/cf-not-synronized/4928 "2024-11-04T07:32:36Z")
Originally asked by Sergey on 03 November 2021 (original question) Good day! Using cf AGILE as an example, I don’t understand why cf is not synchronized? tell me what is the problem? Comments: ▶ Daniel Carvajal com… --- ## [Different issue type and customer request type based on custom field value](https://community.exalate.com/t/different-issue-type-and-customer-request-type-based-on-custom-field-value/4915)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:31am UTC](https://community.exalate.com/t/different-issue-type-and-customer-request-type-based-on-custom-field-value/4915 "2024-11-04T07:31:44Z")
Originally asked by Peter Pesta on 26 October 2021 (original question) Dear community, We´re trying to sync issues between two server instances (Jira core to JSM), where the Jira Core is the master system sending data… --- ## [How to synchronize components values to select list (multi choice) field](https://community.exalate.com/t/how-to-synchronize-components-values-to-select-list-multi-choice-field/4869)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:28am UTC](https://community.exalate.com/t/how-to-synchronize-components-values-to-select-list-multi-choice-field/4869 "2024-11-04T07:28:45Z")
Originally asked by Salma Nairi on 24 September 2021 (original question) Hi We need to synchronize component values to select list (multi choice) those two fields have the same values Thanks a lot --- ## [How to Sync Custom Field Checkboxes from Jira Server to Jira Cloud](https://community.exalate.com/t/how-to-sync-custom-field-checkboxes-from-jira-server-to-jira-cloud/4856)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:27am UTC](https://community.exalate.com/t/how-to-sync-custom-field-checkboxes-from-jira-server-to-jira-cloud/4856 "2024-11-04T07:27:55Z")
Originally asked by Gilbert Humarang on 16 September 2021 (original question) I sync multiple ticket from Jira Server to Jira Cloud with a Custom Field Checkboxes. However, the ticket that I sync to Jira Cloud did not … --- ## [How to merge/synchronize two multi-line custom fields (Jira Cloud - Jira Cloud)?](https://community.exalate.com/t/how-to-merge-synchronize-two-multi-line-custom-fields-jira-cloud-jira-cloud/4847)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:27am UTC](https://community.exalate.com/t/how-to-merge-synchronize-two-multi-line-custom-fields-jira-cloud-jira-cloud/4847 "2024-11-04T07:27:23Z")
Originally asked by Dave Kleihorst on 07 September 2021 (original question) I would like to know if it’s possible to merge text from a custom field (Text Field (multi-line)) configured in both environments and being wo… --- ## [Bidirectional multi-select field Jira \<\> Snow](https://community.exalate.com/t/bidirectional-multi-select-field-jira-snow/4780)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:23am UTC](https://community.exalate.com/t/bidirectional-multi-select-field-jira-snow/4780 "2024-11-04T07:23:28Z")
Originally asked by Daniel Carvajal on 20 July 2021 (original question) Question raised by Enrique: We have a multi-select list in both sides (Jira and SNOW), same options. We need bidirectional synchronization. I fo… --- ## [How to sync the values of an encryption custom field](https://community.exalate.com/t/how-to-sync-the-values-of-an-encryption-custom-field/4746)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:21am UTC](https://community.exalate.com/t/how-to-sync-the-values-of-an-encryption-custom-field/4746 "2024-11-04T07:21:02Z")
Originally asked by Saskia on 22 June 2021 (original question) Hi, we are currently using this plugin https://marketplace.atlassian.com/apps/1215791/encryption-for-jira to secure some data in our instance. We need to s… --- ## [Unable to sync (via script connection) custom field in Jira to custom field in DevOps](https://community.exalate.com/t/unable-to-sync-via-script-connection-custom-field-in-jira-to-custom-field-in-devops/4723)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:19am UTC](https://community.exalate.com/t/unable-to-sync-via-script-connection-custom-field-in-jira-to-custom-field-in-devops/4723 "2024-11-04T07:19:24Z")
Originally asked by Rosie Dias on 28 May 2021 (original question) I have a two-way sync enabled via the “Script” between Jira Server & Azure DevOps, and I am unable to sync a custom field from Jira to a custom field in… --- ## [I have a two-way sync enabled via the "Script" mode and I am successful in passing all fields except one: the DevOps Work Item key back to Jira](https://community.exalate.com/t/i-have-a-two-way-sync-enabled-via-the-script-mode-and-i-am-successful-in-passing-all-fields-except-one-the-devops-work-item-key-back-to-jira/4720)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:19am UTC](https://community.exalate.com/t/i-have-a-two-way-sync-enabled-via-the-script-mode-and-i-am-successful-in-passing-all-fields-except-one-the-devops-work-item-key-back-to-jira/4720 "2024-11-04T07:19:05Z")
Originally asked by Rosie Dias on 26 May 2021 (original question) Hi I have a two-way sync enabled via the “Script” mode and I am successful in passing all fields except one: the DevOps Work Item key back to Jira. Som… --- ## [Custom field sync between JS and JSM](https://community.exalate.com/t/custom-field-sync-between-js-and-jsm/4693)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:17am UTC](https://community.exalate.com/t/custom-field-sync-between-js-and-jsm/4693 "2024-11-04T07:17:04Z")
Originally asked by Marko Jesenek on 30 April 2021 (original question) Hello, We’re deciding about using your plugin for synchronizing Jira Software (server) and Jira Service Managment (Cloud). We have incountoring a… --- ## [Remote CustomFields changes to local comment](https://community.exalate.com/t/remote-customfields-changes-to-local-comment/4675)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:15am UTC](https://community.exalate.com/t/remote-customfields-changes-to-local-comment/4675 "2024-11-04T07:15:40Z")
Originally asked by Daniel on 15 April 2021 (original question) Is it there a way to generate a local comment containing the value of a custom field every time this custom field is updated and do nothing when the custo… --- ## [Sync of custom fields from Azure to ServiceNow and vice versa](https://community.exalate.com/t/sync-of-custom-fields-from-azure-to-servicenow-and-vice-versa/4635)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:12am UTC](https://community.exalate.com/t/sync-of-custom-fields-from-azure-to-servicenow-and-vice-versa/4635 "2024-11-04T07:12:03Z")
Originally asked by Naveen Negi on 09 March 2021 (original question) I have been trying to sync a custom field created on ServiceNow end with a custom field on Azure end but with no luck. The name of the field is CR nu… [Next page](https://community.exalate.com/tag/customfields/56.md?match_all_tags=true&page=1&tags%5B%5D=customfields)