# \#comments **URL:** https://community.exalate.com/tag/comments/20.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Synchronize users TAGs in comments](https://community.exalate.com/t/synchronize-users-tags-in-comments/4604)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 9\ **Last updated:** [September 12, 2025, 3:19pm UTC](https://community.exalate.com/t/synchronize-users-tags-in-comments/4604 "2025-09-12T15:19:43Z")
Originally asked by Sam on 19 February 2021 (original question) We have two JIRA servers that we synchronize between them, the users between the two JIRA are not the same, the users would like to tag user on other JIRA… --- ## [Trim comment length in Jira Cloud](https://community.exalate.com/t/trim-comment-length-in-jira-cloud/6004)
**Author:** [@Javier](https://community.exalate.com/u/Javier)\ **Replies:** 1\ **Last updated:** [November 29, 2024, 5:56pm UTC](https://community.exalate.com/t/trim-comment-length-in-jira-cloud/6004 "2024-11-29T17:56:04Z")
I’m getting an error about the length of a comment being over 32,767 when using issue.comments = commentHelper.mergeComments(issue, replica) What can I do? I’m happy to trim the comments before but it doesn’t seem to h… --- ## [Need to split source comment into multiple destination comments. (The entered text is too long. )](https://community.exalate.com/t/need-to-split-source-comment-into-multiple-destination-comments-the-entered-text-is-too-long/5649)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:19am UTC](https://community.exalate.com/t/need-to-split-source-comment-into-multiple-destination-comments-the-entered-text-is-too-long/5649 "2024-11-04T08:19:23Z")
Originally asked by Kyle K on 15 February 2024 (original question) Is there a good way to split a single source comment into multiple? I was thinking something like this, but I’m not sure if there is a function or som… --- ## [Synchronization of comments with specific string on same instance](https://community.exalate.com/t/synchronization-of-comments-with-specific-string-on-same-instance/5632)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:18am UTC](https://community.exalate.com/t/synchronization-of-comments-with-specific-string-on-same-instance/5632 "2024-11-04T08:18:13Z")
Originally asked by ZEZ on 21 November 2023 (original question) Hello, I have two projects (A, B) on the Jira Cloud with Exalate plugin in Visual mode, I set up all fields which I need to be synchronized and now I nee… --- ## [Comment synchronization between Zendesk and Jira](https://community.exalate.com/t/comment-synchronization-between-zendesk-and-jira/5625)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:17am UTC](https://community.exalate.com/t/comment-synchronization-between-zendesk-and-jira/5625 "2024-11-04T08:17:34Z")
Originally asked by Harold Oconitrillo on 08 November 2023 (original question) On Zendesk, we want to know which user created the ticket and which user added a comment. As is currently done on the Jira side. --- ## [Create Case Comments in Salesforce also with visibility (private/public)](https://community.exalate.com/t/create-case-comments-in-salesforce-also-with-visibility-private-public/5588)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:14am UTC](https://community.exalate.com/t/create-case-comments-in-salesforce-also-with-visibility-private-public/5588 "2024-11-04T08:14:52Z")
Originally asked by Sonal Otwani on 22 September 2023 (original question) Hi, I have a connection from Jira On-prime to Salesforce. There are 2 things: By default Exalate syncs Jira comments in chatter of salesforce… --- ## [Is it possible to configure Exalate for salesforce to create comments on behalf of original authors?](https://community.exalate.com/t/is-it-possible-to-configure-exalate-for-salesforce-to-create-comments-on-behalf-of-original-authors/5581)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:14am UTC](https://community.exalate.com/t/is-it-possible-to-configure-exalate-for-salesforce-to-create-comments-on-behalf-of-original-authors/5581 "2024-11-04T08:14:29Z")
Originally asked by Harold Oconitrillo on 14 September 2023 (original question) When synchronizing from the remote side to Salesforce, I’d like to be able to configure Exalate to create comments as the user who corresp… --- ## [Comments and attachments sync in Zendesk](https://community.exalate.com/t/comments-and-attachments-sync-in-zendesk/5527)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:10am UTC](https://community.exalate.com/t/comments-and-attachments-sync-in-zendesk/5527 "2024-11-04T08:10:49Z")
Originally asked by Harold Oconitrillo on 04 July 2023 (original question) We have the relationship in this connection as follows: Zendesk ß------à Jira Type -------------à Type Subject ----------à Subject Descript… --- ## [Comments in ZD getting posted twice when Sync with Jira](https://community.exalate.com/t/comments-in-zd-getting-posted-twice-when-sync-with-jira/5506)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:09am UTC](https://community.exalate.com/t/comments-in-zd-getting-posted-twice-when-sync-with-jira/5506 "2024-11-04T08:09:16Z")
Originally asked by Shaleen Kukreti on 09 June 2023 (original question) My Comments are flowing properly from Zendesk to Jira and Vice versa, but the Internal comments are getting posted twice. Please check this screen… --- ## [How to Synchronize comments with author in RITM (Request Item) on ServiceNow?](https://community.exalate.com/t/how-to-synchronize-comments-with-author-in-ritm-request-item-on-servicenow/5402)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:02am UTC](https://community.exalate.com/t/how-to-synchronize-comments-with-author-in-ritm-request-item-on-servicenow/5402 "2024-11-04T08:02:42Z")
Originally asked by Samanta Peixoto on 21 January 2023 (original question) Hi, I’m trying to get the author of Jira’s comment and comment to Service Now. I used the script below for incidents and it worked, but for r… --- ## [Sync comments from Jira to Service Manager as Internal when Reporter is Exalate](https://community.exalate.com/t/sync-comments-from-jira-to-service-manager-as-internal-when-reporter-is-exalate/5350)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:59am UTC](https://community.exalate.com/t/sync-comments-from-jira-to-service-manager-as-internal-when-reporter-is-exalate/5350 "2024-11-04T07:59:19Z")
Originally asked by Destri Weir on 10 November 2022 (original question) I have used the following script to send all comments from our Main Jira project to our Service Manager project as internal for the last 11 months… --- ## [Show attachments in Jira Service Management comments](https://community.exalate.com/t/show-attachments-in-jira-service-management-comments/5312)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/show-attachments-in-jira-service-management-comments/5312 "2024-11-04T07:57:13Z")
Originally asked by Sonal Otwani on 11 October 2022 (original question) Hi, I have connection from ServiceNow to Jira Service Management project. The attachments are synchronised from Snow to JSM. But I want to show t… --- ## [Sync user mentions in comments between Jira Cloud and ADO](https://community.exalate.com/t/sync-user-mentions-in-comments-between-jira-cloud-and-ado/5307)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:56am UTC](https://community.exalate.com/t/sync-user-mentions-in-comments-between-jira-cloud-and-ado/5307 "2024-11-04T07:56:51Z")
Originally asked by Sonal Otwani on 03 October 2022 (original question) Hi, In ADO and JIRA, we are using the @mention control to start or continue a discussion within work item discussion or any rich-text field. We … --- ## [How to custom format a public comment](https://community.exalate.com/t/how-to-custom-format-a-public-comment/5260)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:54am UTC](https://community.exalate.com/t/how-to-custom-format-a-public-comment/5260 "2024-11-04T07:54:03Z")
Originally asked by Bogdan Gorka on 21 July 2022 (original question) I want to merge two properties for comments in Jira Service Management. I need them to be at the same time: 1) public 2) formatted I can achieve … --- ## [Account for internal comments when using mentions handling](https://community.exalate.com/t/account-for-internal-comments-when-using-mentions-handling/5257)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:53am UTC](https://community.exalate.com/t/account-for-internal-comments-when-using-mentions-handling/5257 "2024-11-04T07:53:49Z")
Originally asked by Waleed Al-Dabbas on 15 July 2022 (original question) I am currently synchronising a Jira Service Desk instance with a Jira Software instance. To sync comments I am using the following outgoing sync … --- ## [Jira on-prem: Can Exalate create comment on behalf of SD reporter / request participant?](https://community.exalate.com/t/jira-on-prem-can-exalate-create-comment-on-behalf-of-sd-reporter-request-participant/5204)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:49am UTC](https://community.exalate.com/t/jira-on-prem-can-exalate-create-comment-on-behalf-of-sd-reporter-request-participant/5204 "2024-11-04T07:49:50Z")
Originally asked by Serhiy Onyshchenko on 10 May 2022 (original question) Scenario: configure local connection between any project (SOURCE) and a service desk project (DESTINATION) instead of the standard issue.comm… --- ## [Can exalated service-now tickets show a link, or add a comment?](https://community.exalate.com/t/can-exalated-service-now-tickets-show-a-link-or-add-a-comment/5162)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:47am UTC](https://community.exalate.com/t/can-exalated-service-now-tickets-show-a-link-or-add-a-comment/5162 "2024-11-04T07:47:07Z")
Originally asked by Mihai Arama on 08 April 2022 (original question) Hello, We saw that exalated Jira tickets have a separate panel where they display the linked item. Is there something similar in Service-Now? If no… --- ## [Jira Cloud \<\> Jira on-prem: How to make all embedded images clickable (thumbnails)](https://community.exalate.com/t/jira-cloud-jira-on-prem-how-to-make-all-embedded-images-clickable-thumbnails/5118)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:44am UTC](https://community.exalate.com/t/jira-cloud-jira-on-prem-how-to-make-all-embedded-images-clickable-thumbnails/5118 "2024-11-04T07:44:34Z")
Originally asked by Serhiy Onyshchenko on 16 March 2022 (original question) As the title suggests, I’d like all the images synchronized from Jira Cloud to Jira on-premise to be clickable. --- ## [Request type synchronization not working](https://community.exalate.com/t/request-type-synchronization-not-working/5080)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:42am UTC](https://community.exalate.com/t/request-type-synchronization-not-working/5080 "2024-11-04T07:42:10Z")
Originally asked by Destri Weir on 24 February 2022 (original question) I’m working on an issue with internal vs. external comments, but in order to implement that logic I need the Request type column to sync between J… --- ## [Issue adding comments and internal; internal comments appear in customer portal](https://community.exalate.com/t/issue-adding-comments-and-internal-internal-comments-appear-in-customer-portal/5070)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:41am UTC](https://community.exalate.com/t/issue-adding-comments-and-internal-internal-comments-appear-in-customer-portal/5070 "2024-11-04T07:41:41Z")
Originally asked by Destri Weir on 22 February 2022 (original question) I feel like this is a simple syntax error or something on my part, but I’m not receiving an error. I have two projects: TMSServiceDesk and TMS. I … --- ## [How would I add the story on which a comment originated to the comment on the replica story?](https://community.exalate.com/t/how-would-i-add-the-story-on-which-a-comment-originated-to-the-comment-on-the-replica-story/5057)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:40am UTC](https://community.exalate.com/t/how-would-i-add-the-story-on-which-a-comment-originated-to-the-comment-on-the-replica-story/5057 "2024-11-04T07:40:48Z")
Originally asked by Destri Weir on 15 February 2022 (original question) Comments: ▶ Destri Weir commented on 15 February 2022 --- ## [How to avoid duplicate comments?](https://community.exalate.com/t/how-to-avoid-duplicate-comments/5048)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 7:40am UTC](https://community.exalate.com/t/how-to-avoid-duplicate-comments/5048 "2024-11-04T07:40:10Z")
Originally asked by Jozsef Lehocz on 10 February 2022 (original question) Hello, Comments are duplicated by synchronization between JIRA Service Desk (server) and JIRA Software server in both directions using script c… --- ## [Comment Sync between jira service management and jira software project](https://community.exalate.com/t/comment-sync-between-jira-service-management-and-jira-software-project/5008)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:37am UTC](https://community.exalate.com/t/comment-sync-between-jira-service-management-and-jira-software-project/5008 "2024-11-04T07:37:55Z")
Originally asked by Duc on 19 January 2022 (original question) I want to sync the comments between a Jira Software project and a Jira Service Management project. All comments which will be posted in JSM project shoul… --- ## [Is there a way to set up Manual Sync in Script mode using Exalate for JIRA Cloud?](https://community.exalate.com/t/is-there-a-way-to-set-up-manual-sync-in-script-mode-using-exalate-for-jira-cloud/5003)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:37am UTC](https://community.exalate.com/t/is-there-a-way-to-set-up-manual-sync-in-script-mode-using-exalate-for-jira-cloud/5003 "2024-11-04T07:37:30Z")
Originally asked by Destri Weir on 14 January 2022 (original question) I’d like for the comments on Dev tickets to be manually synced to the Support ticket since not all Dev chatter is relevant. Is there a way to do th… --- ## [Sync comments excluding specific author and date](https://community.exalate.com/t/sync-comments-excluding-specific-author-and-date/4955)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:34am UTC](https://community.exalate.com/t/sync-comments-excluding-specific-author-and-date/4955 "2024-11-04T07:34:27Z")
Originally asked by Charlie Schonken on 25 November 2021 (original question) We have a JIRA Cloud to JIRA Cloud connector We went to exclude syncing comments from a specific user for a specific date Example: We have… --- ## [Problem with internal comments synchronization](https://community.exalate.com/t/problem-with-internal-comments-synchronization/4898)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:30am UTC](https://community.exalate.com/t/problem-with-internal-comments-synchronization/4898 "2024-11-04T07:30:41Z")
Originally asked by Pawel on 18 October 2021 (original question) While testing sync between Jira Server and Jira Cloud, we noticed an issue with internal comments synchronization. In sync rules on both instances we ad… --- ## [Comment Sync impersonate + mentions sanitation](https://community.exalate.com/t/comment-sync-impersonate-mentions-sanitation/4891)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 7:30am UTC](https://community.exalate.com/t/comment-sync-impersonate-mentions-sanitation/4891 "2024-11-04T07:30:11Z")
Originally asked by Maximillian Thomas Nadolny on 13 October 2021 (original question) Hi dear Exalate Community, I have a question regarding comments sync. We want to impersonate the author on the respective remote si… --- ## [Zendesk-Jira Comments are only replicating one way](https://community.exalate.com/t/zendesk-jira-comments-are-only-replicating-one-way/4839)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:27am UTC](https://community.exalate.com/t/zendesk-jira-comments-are-only-replicating-one-way/4839 "2024-11-04T07:27:01Z")
Originally asked by Michael on 02 September 2021 (original question) I am using Exalate for sync between Zendesk and Jira; with a custom script as a rule. Using Custom Script: in the script I have: replica.comments … --- ## [Don't sync comments on specific condition](https://community.exalate.com/t/dont-sync-comments-on-specific-condition/4713)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:18am UTC](https://community.exalate.com/t/dont-sync-comments-on-specific-condition/4713 "2024-11-04T07:18:30Z")
Originally asked by Kushal Gupte on 19 May 2021 (original question) I have 2 projects A and B created in JIRA. I have established the connection between then using exalate. The ticket in project A re-opens when custome… --- ## [Remote CustomFields changes to local comment](https://community.exalate.com/t/remote-customfields-changes-to-local-comment/4675)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:15am UTC](https://community.exalate.com/t/remote-customfields-changes-to-local-comment/4675 "2024-11-04T07:15:40Z")
Originally asked by Daniel on 15 April 2021 (original question) Is it there a way to generate a local comment containing the value of a custom field every time this custom field is updated and do nothing when the custo… [Next page](https://community.exalate.com/tag/comments/20.md?match_all_tags=true&page=1&tags%5B%5D=comments)