# \#cloud-salesforce **URL:** https://community.exalate.com/tag/cloud-salesforce/5.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Best practice for SF Case Merge when the synced case is not the master case](https://community.exalate.com/t/best-practice-for-sf-case-merge-when-the-synced-case-is-not-the-master-case/8307)
**Author:** [@balptimur](https://community.exalate.com/u/balptimur)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 7:25pm UTC](https://community.exalate.com/t/best-practice-for-sf-case-merge-when-the-synced-case-is-not-the-master-case/8307 "2026-08-27T19:25:26Z")
Hi all, We have a Salesforce–Jira sync in place using Exalate and would appreciate your recommendation for handling a specific scenario. SF Case A is synced with Jira Ticket A. Comments are synchronized in both direct… --- ## [Syncing Salesforce Chatter Posts to Azure DevOps Discussion Section](https://community.exalate.com/t/syncing-salesforce-chatter-posts-to-azure-devops-discussion-section/5683)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/syncing-salesforce-chatter-posts-to-azure-devops-discussion-section/5683 "2024-11-04T08:21:43Z")
Originally asked by Kaleigh Garcia on 25 October 2024 (original question) Hello Exalate Community, I’m working on a sync configuration between Salesforce and Azure DevOps (ADO) with the goal of syncing Salesforce Chat… --- ## [Assistance Needed with Initial Sync of State from ADO to Salesforce](https://community.exalate.com/t/assistance-needed-with-initial-sync-of-state-from-ado-to-salesforce/5680)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/assistance-needed-with-initial-sync-of-state-from-ado-to-salesforce/5680 "2024-11-04T08:21:28Z")
Originally asked by Kaleigh Garcia on 17 October 2024 (original question) Hello! I’m experiencing an issue with our Exalate sync setup between ADO and Salesforce where the State field from ADO does not sync over to th… --- ## [Salesforce Outgoing Script - Salesforce Chatter Comments Not Syncing to Jira Comments](https://community.exalate.com/t/salesforce-outgoing-script-salesforce-chatter-comments-not-syncing-to-jira-comments/5679)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/salesforce-outgoing-script-salesforce-chatter-comments-not-syncing-to-jira-comments/5679 "2024-11-04T08:21:27Z")
Originally asked by Kaleigh Garcia on 15 October 2024 (original question) Hello Exalate Community\*\*,\*\* I’m running into an issue where my Chatter posts from Salesforce aren’t syncing to Jira as comments, despite havin… --- ## [Help with Setting Due Date in Jira using Exalate](https://community.exalate.com/t/help-with-setting-due-date-in-jira-using-exalate/5677)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/help-with-setting-due-date-in-jira-using-exalate/5677 "2024-11-04T08:21:23Z")
Originally asked by Kaleigh Garcia on 03 July 2024 (original question) Hello everyone, I’m having trouble setting the due date in Jira using Exalate. The script below is a simplified version focusing on formatting and… --- ## [Sync Script function problems after updating to 5.11 (salesforce)](https://community.exalate.com/t/sync-script-function-problems-after-updating-to-5-11-salesforce/5667)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:20am UTC](https://community.exalate.com/t/sync-script-function-problems-after-updating-to-5-11-salesforce/5667 "2024-11-04T08:20:33Z")
Originally asked by Andrea Mura on 24 April 2024 (original question) Hi All, This problem cropped up immediately after exalate salesforce updated to 5.11. in an incoming script, on a specific connection, we have this… --- ## [Writing script to prevent attachments over 35MB from syncing from Salesforce to ADO/JIRA](https://community.exalate.com/t/writing-script-to-prevent-attachments-over-35mb-from-syncing-from-salesforce-to-ado-jira/5663)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:20am UTC](https://community.exalate.com/t/writing-script-to-prevent-attachments-over-35mb-from-syncing-from-salesforce-to-ado-jira/5663 "2024-11-04T08:20:18Z")
Originally asked by Kaleigh Garcia on 08 April 2024 (original question) Hello! I’m new to writing Groovy and looking for assistance in writing some script in preventing attachments over 35MB from being able to sync bid… --- ## [Labels not setting on Jira Issue](https://community.exalate.com/t/labels-not-setting-on-jira-issue/5662)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:20am UTC](https://community.exalate.com/t/labels-not-setting-on-jira-issue/5662 "2024-11-04T08:20:16Z")
Originally asked by Kaleigh Garcia on 03 April 2024 (original question) Hello! I’ve been asked to set the Label on our Jira Issues based on our Category\_\_Text\_c field. My script reads below, however, the Label is still… --- ## [Mapping Salesforce Priority to Jira Priority with no success using mapping script](https://community.exalate.com/t/mapping-salesforce-priority-to-jira-priority-with-no-success-using-mapping-script/5650)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:19am UTC](https://community.exalate.com/t/mapping-salesforce-priority-to-jira-priority-with-no-success-using-mapping-script/5650 "2024-11-04T08:19:25Z")
Originally asked by Kaleigh Garcia on 21 February 2024 (original question) Hello, I’m attempting to map our Salesforce Priority to our Jira Priority values. I used the script mentioned in the Exalate resource, but it’s… --- ## [Unable to access console after Salesforce Release or Sandbox Refresh?](https://community.exalate.com/t/unable-to-access-console-after-salesforce-release-or-sandbox-refresh/5648)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [November 4, 2024, 8:19am UTC](https://community.exalate.com/t/unable-to-access-console-after-salesforce-release-or-sandbox-refresh/5648 "2024-11-04T08:19:21Z")
Originally asked by Kaleigh Garcia on 12 February 2024 (original question) Does anyone often experience issues with accessing their consoles after a Salesforce Release or Sandbox Refresh? It seems like every time there… --- ## [How to sync Salesforce records to existing ADO Item?](https://community.exalate.com/t/how-to-sync-salesforce-records-to-existing-ado-item/5638)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:18am UTC](https://community.exalate.com/t/how-to-sync-salesforce-records-to-existing-ado-item/5638 "2024-11-04T08:18:37Z")
Originally asked by Kaleigh Garcia on 08 December 2023 (original question) Hello, I’m still earning Exalate and curious if there’s a way to sync Salesforce records to existing ADO items via a trigger? We have items tha… --- ## [How to sync field that has been added to an existing connection?](https://community.exalate.com/t/how-to-sync-field-that-has-been-added-to-an-existing-connection/5636)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:18am UTC](https://community.exalate.com/t/how-to-sync-field-that-has-been-added-to-an-existing-connection/5636 "2024-11-04T08:18:27Z")
Originally asked by Daniel on 03 December 2023 (original question) Hi, How can I sync a field that has been added to an existing connection to an issue that is already under sync? We have an existing connection betwe… --- ## [Remove exalate button from jira details link](https://community.exalate.com/t/remove-exalate-button-from-jira-details-link/5576)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:14am UTC](https://community.exalate.com/t/remove-exalate-button-from-jira-details-link/5576 "2024-11-04T08:14:13Z")
Originally asked by Dave Chandler on 06 September 2023 (original question) Hi, This seems to have been asked before but chasing an update. We need to turn off the Exalate → Open Exalate button from all Jira projects.… --- ## [Script Sync timing challenge between Jira and SF](https://community.exalate.com/t/script-sync-timing-challenge-between-jira-and-sf/5575)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:14am UTC](https://community.exalate.com/t/script-sync-timing-challenge-between-jira-and-sf/5575 "2024-11-04T08:14:11Z")
Originally asked by Dave Chandler on 06 September 2023 (original question) Hiya, We push data from Jira into Salesforce and at the time of case creation in Salesforce - we have Salesforce Apex triggers that update fie… --- ## [Look up Salesforce name using contact id](https://community.exalate.com/t/look-up-salesforce-name-using-contact-id/5574)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:14am UTC](https://community.exalate.com/t/look-up-salesforce-name-using-contact-id/5574 "2024-11-04T08:14:09Z")
Originally asked by Dave Chandler on 06 September 2023 (original question) Hiya - so when we grab the Case.ContactId it returns the Contact ID key (eg. 003Aq000007PctQIAS) - not the name. Are we able to use this key t… --- ## [Create Salesforce Case of defined RecordType](https://community.exalate.com/t/create-salesforce-case-of-defined-recordtype/5573)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:13am UTC](https://community.exalate.com/t/create-salesforce-case-of-defined-recordtype/5573 "2024-11-04T08:13:55Z")
Originally asked by Dave Chandler on 06 September 2023 (original question) Hiya, So we have a number of record types for case creation - how can i create a script for inbound in salesforce to create a new Case of Reco… --- ## [How t update License Key in Salesforce? App no longer visible when expired](https://community.exalate.com/t/how-t-update-license-key-in-salesforce-app-no-longer-visible-when-expired/5565)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:13am UTC](https://community.exalate.com/t/how-t-update-license-key-in-salesforce-app-no-longer-visible-when-expired/5565 "2024-11-04T08:13:26Z")
Originally asked by Kaleigh Garcia on 21 August 2023 (original question) Hello, our license key needs to be updated in Salesforce for Exalate. My CS Manager just sent me a link and said update it in SF…? That would be … --- ## [How to link a Bug to a Feature within Exalate and ADO](https://community.exalate.com/t/how-to-link-a-bug-to-a-feature-within-exalate-and-ado/5563)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:13am UTC](https://community.exalate.com/t/how-to-link-a-bug-to-a-feature-within-exalate-and-ado/5563 "2024-11-04T08:13:17Z")
Originally asked by Kaleigh Garcia on 16 August 2023 (original question) Hello! I’m working with my team to attempt to link a Bug Work Item to a Feature Parent. I’m using the line below to attempt the linking… am I doi… --- ## [New to Jira-SF Integration through Exalate Syncing and having issues with Product Key Error](https://community.exalate.com/t/new-to-jira-sf-integration-through-exalate-syncing-and-having-issues-with-product-key-error/5560)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:13am UTC](https://community.exalate.com/t/new-to-jira-sf-integration-through-exalate-syncing-and-having-issues-with-product-key-error/5560 "2024-11-04T08:13:04Z")
Originally asked by Kaleigh Garcia on 15 August 2023 (original question) Hello! I’m attempting to update the script for our Jira and Salesforce integration through Exalate. I was asked to update the script to include t… --- ## [\[Salesforce\]\[Jira\]Handling of comments](https://community.exalate.com/t/salesforce-jira-handling-of-comments/5552)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:12am UTC](https://community.exalate.com/t/salesforce-jira-handling-of-comments/5552 "2024-11-04T08:12:29Z")
Originally asked by Patrick Kolodziejczyk on 08 August 2023 (original question) Hi, I am currently trying to synchronise : Content of comments from Jira to Salesforce Content of comments from Salesforce to Jira My … --- ## [How to prevent sync when missing mandatory fields?](https://community.exalate.com/t/how-to-prevent-sync-when-missing-mandatory-fields/5521)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:10am UTC](https://community.exalate.com/t/how-to-prevent-sync-when-missing-mandatory-fields/5521 "2024-11-04T08:10:25Z")
Originally asked by Stéphane Thillay on 27 June 2023 (original question) Hi, In a Salesforce to Jira on premise connection, we must prevent the synchronisation because the Salesforce Case lacks some fields we need bef… --- ## [Install salesforce](https://community.exalate.com/t/install-salesforce/5453)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:05am UTC](https://community.exalate.com/t/install-salesforce/5453 "2024-11-04T08:05:43Z")
Originally asked by Shin Hyunsoo on 28 March 2023 (original question) I’m trying install Exalate for Salesforce in AppExchage. I click “get it now”, but the web page is stopped in white page. So I can’t install Exala… --- ## [Link to Install "Exalate Connector for Salesforce" in Salesforce Sandbox](https://community.exalate.com/t/link-to-install-exalate-connector-for-salesforce-in-salesforce-sandbox/5442)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 8:04am UTC](https://community.exalate.com/t/link-to-install-exalate-connector-for-salesforce-in-salesforce-sandbox/5442 "2024-11-04T08:04:53Z")
Originally asked by Sherine on 14 March 2023 (original question) The “Get it Now” button provided in App Exchange is just taking to the blank page. Tried with different browsers but still the same. When we try to inst… --- ## [How to send over the Salesforce Account/ Owner Names instead of IDs?](https://community.exalate.com/t/how-to-send-over-the-salesforce-account-owner-names-instead-of-ids/5371)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 8:00am UTC](https://community.exalate.com/t/how-to-send-over-the-salesforce-account-owner-names-instead-of-ids/5371 "2024-11-04T08:00:32Z")
Originally asked by Mathieu Lepoutre on 05 December 2022 (original question) Instead of sending over the Salesforce IDs, I want to be able to send over the names, behind the IDs. --- ## [Code stop working after last Salesforce Exalate Upgrade](https://community.exalate.com/t/code-stop-working-after-last-salesforce-exalate-upgrade/5368)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 0\ **Last updated:** [November 4, 2024, 8:00am UTC](https://community.exalate.com/t/code-stop-working-after-last-salesforce-exalate-upgrade/5368 "2024-11-04T08:00:27Z")
Originally asked by Andrea Mura on 30 November 2022 (original question) Hallo, with Serhiy Onyshchenko we(he) write a chunk of code that permit to generate a comment with drived visibility from salesforce to Jira. H… --- ## [If there are attachments during synchronization, an error will be reported](https://community.exalate.com/t/if-there-are-attachments-during-synchronization-an-error-will-be-reported/5345)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 7:58am UTC](https://community.exalate.com/t/if-there-are-attachments-during-synchronization-an-error-will-be-reported/5345 "2024-11-04T07:58:59Z")
Originally asked by Bishihai on 09 November 2022 (original question) No error will be reported when there is no attachment for synchronization，However, an error is reported when an attachment is synchronized. Error In… --- ## [Sync user mentions in comments from Jira Cloud to Salesforce](https://community.exalate.com/t/sync-user-mentions-in-comments-from-jira-cloud-to-salesforce/5316)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/sync-user-mentions-in-comments-from-jira-cloud-to-salesforce/5316 "2024-11-04T07:57:28Z")
Originally asked by Syed Majid Hassan on 14 October 2022 (original question) We were recently requested by a client to provide scripts which would sync user mentions from Jira Cloud comments to Salesforce chatter feed … --- ## [Sync Salesforce with Zendesk to retrieve Assets information](https://community.exalate.com/t/sync-salesforce-with-zendesk-to-retrieve-assets-information/5313)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/sync-salesforce-with-zendesk-to-retrieve-assets-information/5313 "2024-11-04T07:57:21Z")
Originally asked by Syed Majid Hassan on 11 October 2022 (original question) Ticket starts off in Zendesk We populate an Asset serial number in Zendesk Requirement is to fetch the Install Date of that Asset from Sale… --- ## [Sync Agile Accelerator custom objects from Salesforce to Jira (included threaded comments)](https://community.exalate.com/t/sync-agile-accelerator-custom-objects-from-salesforce-to-jira-included-threaded-comments/5308)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:56am UTC](https://community.exalate.com/t/sync-agile-accelerator-custom-objects-from-salesforce-to-jira-included-threaded-comments/5308 "2024-11-04T07:56:58Z")
Originally asked by Syed Majid Hassan on 05 October 2022 (original question) Requirements: Sync Work items from Agile Accelerator module from Salesforce to Jira issues Ensure that the threaded comments on the Work in… --- ## [Store data in a variable/temp field on Exalate while sending information from SF to ADO](https://community.exalate.com/t/store-data-in-a-variable-temp-field-on-exalate-while-sending-information-from-sf-to-ado/5259)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 1\ **Last updated:** [November 4, 2024, 7:53am UTC](https://community.exalate.com/t/store-data-in-a-variable-temp-field-on-exalate-while-sending-information-from-sf-to-ado/5259 "2024-11-04T07:53:59Z")
Originally asked by George Smith on 18 July 2022 (original question) Hello, I was wondering if there is a way to store data in a variable/temp field on Exalate while sending information from SF to ADO. The data will … [Next page](https://community.exalate.com/tag/cloud-salesforce/5.md?match_all_tags=true&page=1&tags%5B%5D=cloud-salesforce)