# \#cloud-jira **URL:** https://community.exalate.com/tag/cloud-jira/8.md [Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md) --- ## [Sudden Problem with restriced request type in JSM](https://community.exalate.com/t/sudden-problem-with-restriced-request-type-in-jsm/8427)
**Author:** [@jkistrs\_seibert](https://community.exalate.com/u/jkistrs_seibert)\ **Replies:** 6\ **Last updated:** [October 21, 2026, 4:42pm UTC](https://community.exalate.com/t/sudden-problem-with-restriced-request-type-in-jsm/8427 "2026-10-21T16:42:58Z")
Hello, we were successfully creating synced issues in a remote system and assigning it a request type that was restricted to that worked just fine until roundabout october 1st. We then got Can’t find Customer Requ… --- ## [Synchronise Jira assets objects](https://community.exalate.com/t/synchronise-jira-assets-objects/8441)
**Author:** [@FRAYSSINHES](https://community.exalate.com/u/FRAYSSINHES)\ **Replies:** 2\ **Last updated:** [October 21, 2026, 7:40am UTC](https://community.exalate.com/t/synchronise-jira-assets-objects/8441 "2026-10-21T07:40:59Z")
hi, Has anyone ever synchronised assets between two Jira instances? Apparently it’s not possible; you have to use custom fields. Do you have any scripts for retrieving the asset and storing it in a custom field? Thank… --- ## [Feature Request: Automatic retry in Exalate](https://community.exalate.com/t/feature-request-automatic-retry-in-exalate/8426)
**Author:** [@Carlosfsj](https://community.exalate.com/u/Carlosfsj)\ **Replies:** 0\ **Last updated:** [October 8, 2026, 8:54am UTC](https://community.exalate.com/t/feature-request-automatic-retry-in-exalate/8426 "2026-10-08T08:54:42Z")
Hello, We’ve identified an issue in Exalate for Jira Cloud that needs to be resolved as soon as possible. Occasionally, the connection between Exalate and Jira Cloud is interrupted (“Connection reset” or “Read timeout”… --- ## [Change Request status not syncing from Jira Cloud to Jira On-Premise (no error shown)](https://community.exalate.com/t/change-request-status-not-syncing-from-jira-cloud-to-jira-on-premise-no-error-shown/8352)
**Author:** [@ashar.iqbal](https://community.exalate.com/u/ashar.iqbal)\ **Replies:** 2\ **Last updated:** [September 3, 2026, 2:42pm UTC](https://community.exalate.com/t/change-request-status-not-syncing-from-jira-cloud-to-jira-on-premise-no-error-shown/8352 "2026-09-03T14:42:44Z")
From Customer: Hi all, We have a Jira Cloud ↔ Jira On-Premise connection set up with Exalate. It syncs Incidents, Service Requests and Change Requests. Incidents and Service Requests have been working fine for a long … --- ## [Jira Cloud → Azure DevOps Description formatting lost](https://community.exalate.com/t/jira-cloud-azure-devops-description-formatting-lost/8293)
**Author:** [@Erik](https://community.exalate.com/u/Erik)\ **Replies:** 6\ **Last updated:** [August 28, 2026, 1:38pm UTC](https://community.exalate.com/t/jira-cloud-azure-devops-description-formatting-lost/8293 "2026-08-28T13:38:53Z")
Hi all, We are using: Exalate v5.36.0 Jira Cloud Azure DevOps Visual Connection (Beta) We’re experiencing a formatting issue when synchronizing the Description field from Jira Cloud to Azure DevOps. Current setup Th… --- ## [Sync Jira Sprints from Data Center to Cloud](https://community.exalate.com/t/sync-jira-sprints-from-data-center-to-cloud/7889)
**Author:** [@Kuenstlah](https://community.exalate.com/u/Kuenstlah)\ **Replies:** 4\ **Last updated:** [July 26, 2026, 1:49pm UTC](https://community.exalate.com/t/sync-jira-sprints-from-data-center-to-cloud/7889 "2026-07-26T13:49:15Z")
Hello, We are currently synchronizing sprints from DC to Cloud. The goal is to simplify the whole process, therefore we want to create one mapping in DC which is doing all the rest. Unfortunately there seems to be no … --- ## [Exalate between the GWAMDSF to GSF Jira boards is not working](https://community.exalate.com/t/exalate-between-the-gwamdsf-to-gsf-jira-boards-is-not-working/7972)
**Author:** [@Srinivas1](https://community.exalate.com/u/Srinivas1)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 3:04am UTC](https://community.exalate.com/t/exalate-between-the-gwamdsf-to-gsf-jira-boards-is-not-working/7972 "2026-06-16T03:04:49Z")
Exalate URL https://manulife-gwam.atlassian.net Description Hi Team, One of our team facing below issue. The Digital Storefront / Website Consolidation program relies on the Jira Exalate integration for ticket synchro… --- ## [Jira Status mapping within one instance](https://community.exalate.com/t/jira-status-mapping-within-one-instance/7907)
**Author:** [@eugeniu](https://community.exalate.com/u/eugeniu)\ **Replies:** 10\ **Last updated:** [June 5, 2026, 4:04pm UTC](https://community.exalate.com/t/jira-status-mapping-within-one-instance/7907 "2026-06-05T16:04:11Z")
Hi all, I’m trying to get to the bottom of status mapping and I don’t seem to have any luck. I have a two way sync between 2 Jira projects within the same instance, see below the current status mapping for issue type S… --- ## [Comment updates are not working (commentHelper.includeInternalComments not available)](https://community.exalate.com/t/comment-updates-are-not-working-commenthelper-includeinternalcomments-not-available/7991)
**Author:** [@Felix-PCG](https://community.exalate.com/u/Felix-PCG)\ **Replies:** 4\ **Last updated:** [June 1, 2026, 11:16am UTC](https://community.exalate.com/t/comment-updates-are-not-working-commenthelper-includeinternalcomments-not-available/7991 "2026-06-01T11:16:26Z")
Hello, I am reaching out to you in connection with support case EASE-51083 and require assistance with a specific issue: I am encountering a problem with the commentHelper.mergeComments(issue, replica) function: The… --- ## [firstSync Requiered Date Field, issue.key](https://community.exalate.com/t/firstsync-requiered-date-field-issue-key/7921)
**Author:** [@o.roger.comutitres](https://community.exalate.com/u/o.roger.comutitres)\ **Replies:** 9\ **Last updated:** [April 27, 2026, 5:34pm UTC](https://community.exalate.com/t/firstsync-requiered-date-field-issue-key/7921 "2026-04-27T17:34:25Z")
Hello, I try to correct script from exalate for Jira Cloud (try to help). I - Code : \_\_\_\_\_\_\_\_ def cfTimeDetection = issue.customFields.‘Time and date of detection’ def detectionDate = replica.customFields.‘Date et … --- ## [Jira Cloud to Jira Cloud: How to sync request types?](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-request-types/7718)
**Author:** [@Stian](https://community.exalate.com/u/Stian)\ **Replies:** 8\ **Last updated:** [February 25, 2026, 9:31am UTC](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-request-types/7718 "2026-02-25T09:31:05Z")
Hi, We are trying to sync request types from one Jira Cloud instance to another, but we can’t seem to set it on the receiving side. We can see in the Entity Sync that the request type is being sent, but it is not updat… --- ## [Moving tickets from Zendesk to JSM Cloud](https://community.exalate.com/t/moving-tickets-from-zendesk-to-jsm-cloud/7672)
**Author:** [@urmo](https://community.exalate.com/u/urmo)\ **Replies:** 10\ **Last updated:** [February 25, 2026, 9:29am UTC](https://community.exalate.com/t/moving-tickets-from-zendesk-to-jsm-cloud/7672 "2026-02-25T09:29:50Z")
Hi Exalate support give idea that community can help :slight\_smile: I have created connection between Zendesk and JSM with plan move all tickets from Zendesk to JSM. Now i have allready set up some connection and i hav… --- ## [Jira Cloud to Jira Cloud: How to sync forms and playbooks?](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-forms-and-playbooks/7720)
**Author:** [@Stian](https://community.exalate.com/u/Stian)\ **Replies:** 3\ **Last updated:** [February 20, 2026, 8:27am UTC](https://community.exalate.com/t/jira-cloud-to-jira-cloud-how-to-sync-forms-and-playbooks/7720 "2026-02-20T08:27:24Z")
Hi, We want to sync forms and playbooks that has been attached to a ticket from one Jira Cloud instance to another, but we are not sure if this is supported? These things does not seem to be exposed within the jira tick… --- ## [Jira Cloud - Version 5.31.1](https://community.exalate.com/t/jira-cloud-version-5-31-1/7701)
**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\ **Replies:** 0\ **Last updated:** [February 2, 2026, 3:17pm UTC](https://community.exalate.com/t/jira-cloud-version-5-31-1/7701 "2026-02-02T15:17:49Z")
:loudspeaker: HotFix Released for Jira Cloud on February 3rd, 2026 In this release, we’ve resolved the following issue. :lady\_beetle: Bug Fixes XLT-7480 – Prevented status fields from syncing as empty (NULL) values --- ## [Unable to set Jira Service Desk's Request Type](https://community.exalate.com/t/unable-to-set-jira-service-desks-request-type/6763)
**Author:** [@Aldo\_Ercolani](https://community.exalate.com/u/Aldo_Ercolani)\ **Replies:** 11\ **Last updated:** [January 28, 2026, 8:41pm UTC](https://community.exalate.com/t/unable-to-set-jira-service-desks-request-type/6763 "2026-01-28T20:41:35Z")
I am trying to set the issue Request Type on a Jira Service Desk project. I am in exalate script, Jira side, incoming script. I tried all the flavours I know: issue.customFields."Request Type".value = requestType // t… --- ## [Jira Cloud - Version 5.31.0](https://community.exalate.com/t/jira-cloud-version-5-31-0/7670)
**Author:** [@release\_manager](https://community.exalate.com/u/release_manager)\ **Replies:** 0\ **Last updated:** [January 26, 2026, 12:19pm UTC](https://community.exalate.com/t/jira-cloud-version-5-31-0/7670 "2026-01-26T12:19:43Z")
:loudspeaker: Released for Jira Cloud on January 27th, 2026 The new Exalate experience is live and available to all users. All the flexibility you expect from Exalate – now with unified management, Test Run, script vers… --- ## [Exalate Jira cloud can't find proxy user](https://community.exalate.com/t/exalate-jira-cloud-cant-find-proxy-user/7574)
**Author:** [@callum](https://community.exalate.com/u/callum)\ **Replies:** 4\ **Last updated:** [January 7, 2026, 7:31am UTC](https://community.exalate.com/t/exalate-jira-cloud-cant-find-proxy-user/7574 "2026-01-07T07:31:15Z")
We in the process of setting up a sync between two Jira cloud instances. When processing comments that belong to a role or group, the Exalate proxy user doesn’t have permission to move these comments. However when we l… --- ## [Request on Blocking Add-on Updates Using Changelog API](https://community.exalate.com/t/request-on-blocking-add-on-updates-using-changelog-api/6815)
**Author:** [@Veeresh](https://community.exalate.com/u/Veeresh)\ **Replies:** 15\ **Last updated:** [December 16, 2025, 10:43am UTC](https://community.exalate.com/t/request-on-blocking-add-on-updates-using-changelog-api/6815 "2025-12-16T10:43:26Z")
Hi Team, We’re trying to block updates from a specific add-on user when syncing from Jira to ServiceNow. To achieve this, I’m using the add-on account ID and fetching the changelog via the Jira REST API to identify the … --- ## [Asset field syncing](https://community.exalate.com/t/asset-field-syncing/6920)
**Author:** [@Janaki](https://community.exalate.com/u/Janaki)\ **Replies:** 5\ **Last updated:** [December 15, 2025, 10:13am UTC](https://community.exalate.com/t/asset-field-syncing/6920 "2025-12-15T10:13:37Z")
We’re syncing issues between two Jira Cloud sites, which include asset fields. However, we’re unable to get the asset fields to sync properly between the two instances. We reviewed the documentation provided in the link,… --- ## [Stop Issue from syncing if closed](https://community.exalate.com/t/stop-issue-from-syncing-if-closed/6636)
**Author:** [@apaeth](https://community.exalate.com/u/apaeth)\ **Replies:** 11\ **Last updated:** [December 15, 2025, 9:36am UTC](https://community.exalate.com/t/stop-issue-from-syncing-if-closed/6636 "2025-12-15T09:36:48Z")
I have a sync setup between ServiceNow and Jira Cloud. I use scripting and have checks to make sure the issue is still open in the incoming jira script. Is there a way to abort the sync if the ticket is closed. If the ti… --- ## [Converting of Jira DC Custom plugin - Multi Level Cascading fied values (3 levels) into text field and syncing it with Jira Project on Cloud](https://community.exalate.com/t/converting-of-jira-dc-custom-plugin-multi-level-cascading-fied-values-3-levels-into-text-field-and-syncing-it-with-jira-project-on-cloud/6901)
**Author:** [@NinetySix](https://community.exalate.com/u/NinetySix)\ **Replies:** 10\ **Last updated:** [December 4, 2025, 12:40pm UTC](https://community.exalate.com/t/converting-of-jira-dc-custom-plugin-multi-level-cascading-fied-values-3-levels-into-text-field-and-syncing-it-with-jira-project-on-cloud/6901 "2025-12-04T12:40:02Z")
I would like to raise question in terms of checking possibilities for converting Jira Data Center custom made Multi Level Cascading Field (3 levels) into text field and sending out then values to the Jira Cloud environme… --- ## [Comments are getting synced back creating duplicate entries randomly](https://community.exalate.com/t/comments-are-getting-synced-back-creating-duplicate-entries-randomly/6688)
**Author:** [@Ruchita](https://community.exalate.com/u/Ruchita)\ **Replies:** 5\ **Last updated:** [December 2, 2025, 7:42am UTC](https://community.exalate.com/t/comments-are-getting-synced-back-creating-duplicate-entries-randomly/6688 "2025-12-02T07:42:30Z")
While syncing comments from Jira Cloud to Salesforce, its observed that some comments are being synced back to the Jira Cloud issue, creating duplicate entries. This behavior appears to be random, making it challenging t… --- ## [Cloud → DC Sync Not Triggering Automatically After DC → Cloud Issue Creation](https://community.exalate.com/t/cloud-dc-sync-not-triggering-automatically-after-dc-cloud-issue-creation/6921)
**Author:** [@uday.raparthy](https://community.exalate.com/u/uday.raparthy)\ **Replies:** 3\ **Last updated:** [November 25, 2025, 12:11pm UTC](https://community.exalate.com/t/cloud-dc-sync-not-triggering-automatically-after-dc-cloud-issue-creation/6921 "2025-11-25T12:11:48Z")
We have an Exalate connection set up between Jira Data Center and Jira Cloud. The sync from Jira DC → Jira Cloud works as expected: when we create an issue in Jira DC, Exalate creates the corresponding issue in Jira Clo… --- ## [Unable to Save Script with Epic.receive() in Jira Cloud](https://community.exalate.com/t/unable-to-save-script-with-epic-receive-in-jira-cloud/6877)
**Author:** [@uday.raparthy](https://community.exalate.com/u/uday.raparthy)\ **Replies:** 3\ **Last updated:** [October 29, 2025, 10:22am UTC](https://community.exalate.com/t/unable-to-save-script-with-epic-receive-in-jira-cloud/6877 "2025-10-29T10:22:51Z")
We are trying to sync Epics from Jira DC to Jira Cloud. Following the documentation, we attempted to add the following snippet to the Jira Cloud incoming script: Epic.send() - Jira DC outgoing script Epic.receive() - … --- ## [How to only sync public attachments from Jira Service Desk](https://community.exalate.com/t/how-to-only-sync-public-attachments-from-jira-service-desk/4229)
**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Replies:** 4\ **Last updated:** [October 3, 2025, 8:09am UTC](https://community.exalate.com/t/how-to-only-sync-public-attachments-from-jira-service-desk/4229 "2025-10-03T08:09:03Z")
Originally asked by Juan Grases on 19 May 2020 (original question) I want to only sync attachments that are references from public comments --- ## [How can I configure Exalate so that comments from our Jira Software project sync into Jira Service Management as internal only, while ensuring that only internal JSM comments sync back to Jira Software (and public/customer-facing comments stay in JSM)?](https://community.exalate.com/t/how-can-i-configure-exalate-so-that-comments-from-our-jira-software-project-sync-into-jira-service-management-as-internal-only-while-ensuring-that-only-internal-jsm-comments-sync-back-to-jira-software-and-public-customer-facing-comments-stay-in-jsm/6757)
**Author:** [@SAiESE](https://community.exalate.com/u/SAiESE)\ **Replies:** 2\ **Last updated:** [September 24, 2025, 7:32am UTC](https://community.exalate.com/t/how-can-i-configure-exalate-so-that-comments-from-our-jira-software-project-sync-into-jira-service-management-as-internal-only-while-ensuring-that-only-internal-jsm-comments-sync-back-to-jira-software-and-public-customer-facing-comments-stay-in-jsm/6757 "2025-09-24T07:32:00Z")
How can I configure Exalate so that comments from our Jira Software project sync into Jira Service Management as internal only, while ensuring that only internal JSM comments sync back to Jira Software (and public/custom… --- ## [Updating comments doesn't put comments under sync (Jira DC → Jira Cloud)](https://community.exalate.com/t/updating-comments-doesnt-put-comments-under-sync-jira-dc-jira-cloud/6612)
**Author:** [@Sergey](https://community.exalate.com/u/Sergey)\ **Replies:** 8\ **Last updated:** [August 20, 2025, 2:23pm UTC](https://community.exalate.com/t/updating-comments-doesnt-put-comments-under-sync-jira-dc-jira-cloud/6612 "2025-08-20T14:23:47Z")
Hi, We have a sync between Jira DC v10.3.6(Exalate v. 5.27.0) and Jira Cloud(+ docker node instance v. 5.22.0). I’m experiencing an issue where updating a comment on the Jira DC side does not update the comment on the … --- ## [Synchronize attachment deletions](https://community.exalate.com/t/synchronize-attachment-deletions/6557)
**Author:** [@Juan\_Manuel\_Alarcon](https://community.exalate.com/u/Juan_Manuel_Alarcon)\ **Replies:** 5\ **Last updated:** [July 31, 2025, 2:48pm UTC](https://community.exalate.com/t/synchronize-attachment-deletions/6557 "2025-07-31T14:48:46Z")
Hi, I’m trying to update the attachments from one side to another, this is done, but now what I need is that if an user remove something from serviceNow, it will removed from Jira and viceversa. The Support team is telli… --- ## [How to trigger only new tickects?](https://community.exalate.com/t/how-to-trigger-only-new-tickects/6501)
**Author:** [@Vineela](https://community.exalate.com/u/Vineela)\ **Replies:** 13\ **Last updated:** [July 15, 2025, 7:25pm UTC](https://community.exalate.com/t/how-to-trigger-only-new-tickects/6501 "2025-07-15T19:25:37Z")
This topic is regarding Zendesk jira integration by using exalate Scenario: Once I create a new connection will all code changes I dont want the old tickets to get triggered in zendesk but i need only the new ones to… --- ## [firstSync not working](https://community.exalate.com/t/firstsync-not-working/6518)
**Author:** [@JeHe](https://community.exalate.com/u/JeHe)\ **Replies:** 4\ **Last updated:** [July 15, 2025, 6:36pm UTC](https://community.exalate.com/t/firstsync-not-working/6518 "2025-07-15T18:36:36Z")
Hello together, I want to synchronize issues from Jira Cloud to Azure DevOps. After first synchronization, the ADO-ID of the newly created issue should be set as a prefix to the origin issue in Jira. This should be done… [Next page](https://community.exalate.com/tag/cloud-jira/8.md?match_all_tags=true&page=1&tags%5B%5D=cloud-jira)