# \#azuredevops

**URL:** https://community.exalate.com/tag/azuredevops/10.md

[Latest](https://community.exalate.com/latest.md) · [Categories](https://community.exalate.com/categories.md) · [Tags](https://community.exalate.com/tags.md)

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## [Azure - Version 5.31.1](https://community.exalate.com/t/azure-version-5-31-1/7702)

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**Author:** [@Lina\_Bohaichuk](https://community.exalate.com/u/Lina_Bohaichuk)\
**Replies:** 0\
**Last updated:** [February 3, 2026, 12:03pm UTC](https://community.exalate.com/t/azure-version-5-31-1/7702 "2026-02-03T12:03:28Z")

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:loudspeaker: HotFix Released for Azure DevOps on February 4th, 2026 In this release, we’ve resolved the following issue. :lady\_beetle: Bug Fixes XLT-7480 – Prevented status fields from syncing as empty (NULL) values

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## [Issue when moving data from a Select List (single choice) Field in Jira to a Pick List field on Azure DevOps “ADO'“. the values being passed match on both systems](https://community.exalate.com/t/issue-when-moving-data-from-a-select-list-single-choice-field-in-jira-to-a-pick-list-field-on-azure-devops-ado-the-values-being-passed-match-on-both-systems/6895)

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**Author:** [@Honduras74](https://community.exalate.com/u/Honduras74)\
**Replies:** 2\
**Last updated:** [November 26, 2025, 10:45am UTC](https://community.exalate.com/t/issue-when-moving-data-from-a-select-list-single-choice-field-in-jira-to-a-pick-list-field-on-azure-devops-ado-the-values-being-passed-match-on-both-systems/6895 "2025-11-26T10:45:02Z")

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Hi, we are having an issue when moving data from a Select List (single choice) Field in Jira to a Pick List field on Azure DevOps “ADO’“. the values being passed match on both systems. ADO Incoming: // ===============…

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## [Azure credential failure](https://community.exalate.com/t/azure-credential-failure/6523)

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**Author:** [@rebecca.love](https://community.exalate.com/u/rebecca.love)\
**Replies:** 2\
**Last updated:** [July 14, 2025, 10:26am UTC](https://community.exalate.com/t/azure-credential-failure/6523 "2025-07-14T10:26:13Z")

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Within the last several days, Azure DevOps incoming sync has been failing on the def credentials line. It is believed that getCredentials() method has been deprecated. The full replacement solution is not clear to me. …

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## [Jira issue handling multiple attached images with same filename - ADO - Jira](https://community.exalate.com/t/jira-issue-handling-multiple-attached-images-with-same-filename-ado-jira/6088)

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**Author:** [@MikeFowler](https://community.exalate.com/u/MikeFowler)\
**Replies:** 3\
**Last updated:** [May 27, 2025, 7:09pm UTC](https://community.exalate.com/t/jira-issue-handling-multiple-attached-images-with-same-filename-ado-jira/6088 "2025-05-27T19:09:40Z")

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When a comment is added with multiple inline attachments (images for example), these images are synced across with the same file name - i.e. image.png. The comment on Jira side will only show a single image multiple ti…

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## [Jira Service Management to Azure DevOps Integration (Live Webinar)](https://community.exalate.com/t/jira-service-management-to-azure-devops-integration-live-webinar/6301)

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**Author:** [@Javier](https://community.exalate.com/u/Javier)\
**Replies:** 1\
**Last updated:** [April 2, 2025, 9:50am UTC](https://community.exalate.com/t/jira-service-management-to-azure-devops-integration-live-webinar/6301 "2025-04-02T09:50:38Z")

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:rocket: Unlock the full potential of JSM & Azure DevOps! :rocket: Join us for an exclusive live webinar on April 3 with @george.smith, where we’ll dive into optimizing ITSM and development workflows through seamless Ji…

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## [Azure Devops always defaulting t](https://community.exalate.com/t/azure-devops-always-defaulting-t/6098)

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**Author:** [@jpremick](https://community.exalate.com/u/jpremick)\
**Replies:** 4\
**Last updated:** [March 15, 2025, 1:04pm UTC](https://community.exalate.com/t/azure-devops-always-defaulting-t/6098 "2025-03-15T13:04:15Z")

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It seems my azure devops incoming sync is always requiring to create a ‘Task’ work item type when I have set up specific parameters to create different work items based on a ZenDesk custom field called Escalation Type. H…

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## [How to sync assignee and Epic link field from Jira on premise to ADO](https://community.exalate.com/t/how-to-sync-assignee-and-epic-link-field-from-jira-on-premise-to-ado/6045)

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**Author:** [@Javier](https://community.exalate.com/u/Javier)\
**Replies:** 1\
**Last updated:** [December 15, 2024, 4:09pm UTC](https://community.exalate.com/t/how-to-sync-assignee-and-epic-link-field-from-jira-on-premise-to-ado/6045 "2024-12-15T16:09:33Z")

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Could you please share the snippet of syncing assignee and Epic link field from Jira on premise to ADO Epic link need to be added as Parent-Child relation in ADO side Current snippet what i used Jira Outgoing replica…

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## [Azure Devops -\> Jira Service Management: Keep Synced Attachments internal and comment impersonation](https://community.exalate.com/t/azure-devops-jira-service-management-keep-synced-attachments-internal-and-comment-impersonation/5818)

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**Author:** [@mathieu](https://community.exalate.com/u/mathieu)\
**Replies:** 0\
**Last updated:** [November 19, 2024, 4:29am UTC](https://community.exalate.com/t/azure-devops-jira-service-management-keep-synced-attachments-internal-and-comment-impersonation/5818 "2024-11-19T04:29:42Z")

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Introduction Hello all, Picture this: You’ve successfully synced Azure DevOps and Jira Cloud, with a fully operational JSM project up and running. Now, suppose you come across a scenario where you’d prefer all attachm…

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## [Getting errors on first sync with Azure from JIRA](https://community.exalate.com/t/getting-errors-on-first-sync-with-azure-from-jira/5682)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/getting-errors-on-first-sync-with-azure-from-jira/5682 "2024-11-04T08:21:42Z")

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Originally asked by Charlie Schonken on 23 October 2024 (original question) I get the following error: Bad response when creating work item - 400 - response body: TF401320: Rule Error for field Hamilton Area. Error co…

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## [Assistance Needed with Initial Sync of State from ADO to Salesforce](https://community.exalate.com/t/assistance-needed-with-initial-sync-of-state-from-ado-to-salesforce/5680)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 0\
**Last updated:** [November 4, 2024, 8:21am UTC](https://community.exalate.com/t/assistance-needed-with-initial-sync-of-state-from-ado-to-salesforce/5680 "2024-11-04T08:21:28Z")

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Originally asked by Kaleigh Garcia on 17 October 2024 (original question) Hello! I’m experiencing an issue with our Exalate sync setup between ADO and Salesforce where the State field from ADO does not sync over to th…

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## [How to sync Salesforce records to existing ADO Item?](https://community.exalate.com/t/how-to-sync-salesforce-records-to-existing-ado-item/5638)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:18am UTC](https://community.exalate.com/t/how-to-sync-salesforce-records-to-existing-ado-item/5638 "2024-11-04T08:18:37Z")

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Originally asked by Kaleigh Garcia on 08 December 2023 (original question) Hello, I’m still earning Exalate and curious if there’s a way to sync Salesforce records to existing ADO items via a trigger? We have items tha…

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## [HowTo synchronize issue relations from ADO to Jira Cloud](https://community.exalate.com/t/howto-synchronize-issue-relations-from-ado-to-jira-cloud/5629)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 2\
**Last updated:** [November 4, 2024, 8:17am UTC](https://community.exalate.com/t/howto-synchronize-issue-relations-from-ado-to-jira-cloud/5629 "2024-11-04T08:17:52Z")

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Originally asked by Thorsten on 14 November 2023 (original question) Hi, I can’t find anything in the documentation on how to synchronize ticket relationships other than parent/child from ADO to Jira Cloud. I need to …

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## [Custom Field sync issue ADO to Jira Cloud Custom Field?](https://community.exalate.com/t/custom-field-sync-issue-ado-to-jira-cloud-custom-field/5619)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 2\
**Last updated:** [November 4, 2024, 8:17am UTC](https://community.exalate.com/t/custom-field-sync-issue-ado-to-jira-cloud-custom-field/5619 "2024-11-04T08:17:03Z")

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Originally asked by Thorsten on 01 November 2023 (original question) Hi, I have a problem with syncing ADO custom field’s to Jira Cloud. The following fields are defined in ADO: “Start Date” Effort on ADO side the…

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## [How can I use Exalate to synch development related pull requests from Azure to Jira?](https://community.exalate.com/t/how-can-i-use-exalate-to-synch-development-related-pull-requests-from-azure-to-jira/5618)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:16am UTC](https://community.exalate.com/t/how-can-i-use-exalate-to-synch-development-related-pull-requests-from-azure-to-jira/5618 "2024-11-04T08:16:55Z")

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Originally asked by Harold Oconitrillo on 31 October 2023 (original question) I have a story in Azure DevOps where the Pull Request is linked. Will Pull request details be synched in Jira along with the Story?

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## [CreatedBy field in ADO workitem set to proxy user](https://community.exalate.com/t/createdby-field-in-ado-workitem-set-to-proxy-user/5562)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 2\
**Last updated:** [November 4, 2024, 8:13am UTC](https://community.exalate.com/t/createdby-field-in-ado-workitem-set-to-proxy-user/5562 "2024-11-04T08:13:09Z")

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Originally asked by George Smith on 16 August 2023 (original question) The CreatedBy field in ADO workitem is always set to proxy user. Is there a way to change that at update time, or at issue create time when syncing…

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## [Issue with extension in Azure Devops](https://community.exalate.com/t/issue-with-extension-in-azure-devops/5553)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 4\
**Last updated:** [November 4, 2024, 8:12am UTC](https://community.exalate.com/t/issue-with-extension-in-azure-devops/5553 "2024-11-04T08:12:36Z")

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Originally asked by Graham Turk on 08 August 2023 (original question) To whom it may concern, We have recently installed the exalate extension to use with synchronizing tickets between Atlassian and Azure Devops. Whe…

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## [Tables not synchronizing properly](https://community.exalate.com/t/tables-not-synchronizing-properly/5517)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:10am UTC](https://community.exalate.com/t/tables-not-synchronizing-properly/5517 "2024-11-04T08:10:11Z")

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Originally asked by Harold Oconitrillo on 23 June 2023 (original question) Hi, On occasion, an employee will forward an email to open a ticket in Jira, that has an HTML table embedded in the email. The table is viewab…

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## [Unable to link new case from ZD to existing case in ADO](https://community.exalate.com/t/unable-to-link-new-case-from-zd-to-existing-case-in-ado/5464)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:06am UTC](https://community.exalate.com/t/unable-to-link-new-case-from-zd-to-existing-case-in-ado/5464 "2024-11-04T08:06:25Z")

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Originally asked by Harold Oconitrillo on 14 April 2023 (original question) I click Exalate from ZD, it goes to in progress and then states not sync’ed. No errors, this is in our PROD sync. This is the code I have: i…

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## [Need help in syncing single version picker and resolution](https://community.exalate.com/t/need-help-in-syncing-single-version-picker-and-resolution/5437)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 0\
**Last updated:** [November 4, 2024, 8:04am UTC](https://community.exalate.com/t/need-help-in-syncing-single-version-picker-and-resolution/5437 "2024-11-04T08:04:44Z")

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Originally asked by Support on 09 March 2023 (original question) Hello, I am trying to sync Azure and Jira. I want to set default values for version picker field and resolution and vice versa within incoming script of…

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## [Errors creating connecting between Jira Cloud and ADO](https://community.exalate.com/t/errors-creating-connecting-between-jira-cloud-and-ado/5436)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:04am UTC](https://community.exalate.com/t/errors-creating-connecting-between-jira-cloud-and-ado/5436 "2024-11-04T08:04:38Z")

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Originally asked by Support on 08 March 2023 (original question) I am currently trying to set up the connections for our Sync between Jira and DevOps, but I am having a few errors come up that I am unsure of the soluti…

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## [Sync between Jira and Azure. Create Predecessor type link in the workitem](https://community.exalate.com/t/sync-between-jira-and-azure-create-predecessor-type-link-in-the-workitem/5425)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:03am UTC](https://community.exalate.com/t/sync-between-jira-and-azure-create-predecessor-type-link-in-the-workitem/5425 "2024-11-04T08:03:54Z")

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Originally asked by Support on 01 March 2023 (original question) Hello We have a Jira ticket synchronized with an Azure DevOps workitem. When the workitem ends and goes to the closed state and in Jira goes to the Reso…

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## [ADO Jira - Integration](https://community.exalate.com/t/ado-jira-integration/5424)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:03am UTC](https://community.exalate.com/t/ado-jira-integration/5424 "2024-11-04T08:03:52Z")

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Originally asked by George Smith on 23 February 2023 (original question) We have a use case question which we’d like to achieve with Exalate. When we move a Jira ticket to reopened state (let’s say we perform transiti…

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## [DevOps - JiraCloud Custom Field Option to Custom Field Option Mapping](https://community.exalate.com/t/devops-jiracloud-custom-field-option-to-custom-field-option-mapping/5417)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:03am UTC](https://community.exalate.com/t/devops-jiracloud-custom-field-option-to-custom-field-option-mapping/5417 "2024-11-04T08:03:34Z")

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Originally asked by Support on 08 February 2023 (original question) Hi, is it possible to map one field with another with different values - similar to how you can map statuses? I want to map Urgency (JIRA) with Sever…

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## [Error while integrating Labels to Tags](https://community.exalate.com/t/error-while-integrating-labels-to-tags/5406)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 1\
**Last updated:** [November 4, 2024, 8:02am UTC](https://community.exalate.com/t/error-while-integrating-labels-to-tags/5406 "2024-11-04T08:02:52Z")

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Originally asked by Gaurav Gupta on 02 February 2023 (original question) Hello All, We are using the visual option to setup the configuration between Jira cloud and Azure DevOps and have defined Jira Labels to sync wi…

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## [How to preserve text formatting Jira On Premise and Azure DevOps](https://community.exalate.com/t/how-to-preserve-text-formatting-jira-on-premise-and-azure-devops/5404)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 2\
**Last updated:** [November 4, 2024, 8:02am UTC](https://community.exalate.com/t/how-to-preserve-text-formatting-jira-on-premise-and-azure-devops/5404 "2024-11-04T08:02:47Z")

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Originally asked by Jason Sturm on 01 February 2023 (original question) I am synchronizing between Azure DevOps and Jira On Premise and I need to know the correct script(s) in order to sync fields such as description a…

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## [Azure synchronization to Jira](https://community.exalate.com/t/azure-synchronization-to-jira/5370)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 0\
**Last updated:** [November 4, 2024, 8:00am UTC](https://community.exalate.com/t/azure-synchronization-to-jira/5370 "2024-11-04T08:00:29Z")

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Originally asked by Harold Oconitrillo on 01 December 2022 (original question) Hi, I have a sync from AZURE to JIRA. I only want EXALATE to SYNC creating of items: If a NEW item is created in AZURE, I want it creat…

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## [Exalate Can not browse TFS Projects](https://community.exalate.com/t/exalate-can-not-browse-tfs-projects/5364)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 0\
**Last updated:** [November 4, 2024, 8:00am UTC](https://community.exalate.com/t/exalate-can-not-browse-tfs-projects/5364 "2024-11-04T08:00:00Z")

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Originally asked by Albert Ashkhatoyan on 24 November 2022 (original question) I want to try the Integration TFS and Jira but in TFS Exalate doesn’t see Projects and gives me this error. A file named ‘attachment\_5849…

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## [Synchronize Jira Custom Fields Wiki Markup Content to ADO Custom Fields](https://community.exalate.com/t/synchronize-jira-custom-fields-wiki-markup-content-to-ado-custom-fields/5335)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 0\
**Last updated:** [November 4, 2024, 7:58am UTC](https://community.exalate.com/t/synchronize-jira-custom-fields-wiki-markup-content-to-ado-custom-fields/5335 "2024-11-04T07:58:28Z")

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Originally asked by Vijay on 01 November 2022 (original question) Team, We can able to sync the wiki markup content from Jira to ADO for Description and Comments with the help of below two script lines. While trying …

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## [How to synchronize custom fields from Azure to Jira in Visual Mode?](https://community.exalate.com/t/how-to-synchronize-custom-fields-from-azure-to-jira-in-visual-mode/5329)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 2\
**Last updated:** [November 4, 2024, 7:58am UTC](https://community.exalate.com/t/how-to-synchronize-custom-fields-from-azure-to-jira-in-visual-mode/5329 "2024-11-04T07:58:12Z")

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Originally asked by Harold Oconitrillo on 21 October 2022 (original question) Thought this might be a quick fix. I’m trying to statically two user fields in ADO using Exalate, but they’re not working. Can you see anyth…

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## [How to synchronize area path to group picker multiselect](https://community.exalate.com/t/how-to-synchronize-area-path-to-group-picker-multiselect/5319)

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**Author:** [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Replies:** 2\
**Last updated:** [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/how-to-synchronize-area-path-to-group-picker-multiselect/5319 "2024-11-04T07:57:44Z")

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Originally asked by Harold Oconitrillo on 18 October 2022 (original question) Hello, How to synchronize area path to group picker multiselect? Regards. Comments: ▶ Harold Oconitrillo commented on 18 October 2022 ▶ Ke…

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