# ZenDesk to Jira **URL:** \ **Category:** General Questions\ **Tags:** zendesk, migrated\_question\ **Created:** [November 4, 2024, 8:01am UTC](https://community.exalate.com/t/zendesk-to-jira/5382 "2024-11-04T08:01:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 8:01am UTC](https://community.exalate.com/t/zendesk-to-jira/5382/1 "2024-11-04T08:01:18Z")
_Originally asked by Normann P. Nielsen on 22 December 2022 [(original question)](https://oldcommunity.exalate.com/questions/58497935)_ * * * As the Exalate support just closed my case and reffered me here… here goes: We are trying to setup sync witha partner that uses Zendesk. in my incoming I have: issue.customFields.“Vendor Status”.value = replica.status issue.customFields.“Vendor Service”.value = replica.type?.name issue.customFields.“Vendor Priority”.value = replica.priority All fields just being text, so I can see values. This gives: - **Vendor Service:** problem - **Vendor Priority:** [com.exalate.basic.domain.hubobject.v1.BasicHubPriority@40d79ce0](mailto:com.exalate.basic.domain.hubobject.v1.BasicHubPriority@40d79ce0) - **Vendor Status:** [com.exalate.basic.domain.hubobject.v1.status.BasicHubStatus@684c940](mailto:com.exalate.basic.domain.hubobject.v1.status.BasicHubStatus@684c940) The last 2 I cant resolve to Jira - I need the values as strings: def priorityMapping = [“Normal”:“Minor (P4)”, “Low”:“Minor (P4)”,“High”:“Major (P2)”,“Urgent”:“Critical (P1)”] def remotePriorityName = replica.priority issue.setPriority(priorityMapping[remotePriorityName] ?: remotePriorityName) The outgoing from ZenDesk: replica.key = issue.key replica.assignee = issue.assignee replica.reporter = issue.reporter replica.summary = issue.summary replica.description = issue.description replica.type = issue.type replica.attachments = issue.attachments replica.comments = issue.comments replica.status = issue.status replica.priority = issue.priority Also, is this case sensitive? issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: “Service Request” And we have “Problem”, but the incoming is “problem” * * * [Failed to download attachment: attachment\_58497935\_mail\_small.gif. Error: 401 Client Error: for url: [https://support.idalko.com/servicedesk/customershim/images/icons/mail\_small.gif?fromIssue=143618](https://support.idalko.com/servicedesk/customershim/images/icons/mail_small.gif?fromIssue=143618)] [Failed to download attachment: attachment\_58497935\_mail\_small.gif. Error: 401 Client Error: for url: [https://support.idalko.com/servicedesk/customershim/images/icons/mail\_small.gif?fromIssue=143618](https://support.idalko.com/servicedesk/customershim/images/icons/mail_small.gif?fromIssue=143618)] #### Comments: > **Serhiy Onyshchenko commented on 23 December 2022** > > > Hello, Normann P. Nielsen > > Thanks for raising this here. > > > All fields just being text, so I can see values. > > Please, try > > ```auto > issue.customFields."Vendor Status".value = replica.status?.name > issue.customFields."Vendor Service".value = replica.type?.name > issue.customFields."Vendor Priority".value = replica.priority?.name > > ``` > > > I need the values as strings: > > please, give this a go: > > ```auto > def priorityMapping = ["Normal":"Minor (P4)", "Low":"Minor (P4)","High":"Major (P2)","Urgent":"Critical (P1)"] > def remotePriorityName = replica.priority?.name > issue.setPriority(priorityMapping[remotePriorityName] ?: remotePriorityName) > > ``` > > > Also, is this case sensitive? > > Yes, unfortunately, it is, so you could do a mapping: > > ```auto > def issueTypeMapping = ["problem":"Problem"]def mappedIssueType = issueTypeMapping[replica.type?.name] ?: replica.type?.nameissue.typeName = nodeHelper.getIssueType(mappedIssueType, issue.projectKey)?.name ?: "Service Request" > > ``` > > Please, let me know, how it goes > Regards, Serhiy. ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 8:01am UTC](https://community.exalate.com/t/zendesk-to-jira/5382/2 "2024-11-04T08:01:19Z")
_Answer by Normann P. Nielsen on 28 December 2022_ hi Serhiy, Tanks - this was perfect: ```auto issue.customFields."Vendor Status".value = replica.status?.name issue.customFields."Vendor Service".value = replica.type?.name issue.customFields."Vendor Priority".value = replica.priority?.name ``` for the mappings, I use switch to make the code simpler for all to read: ```auto if(firstSync){ issue.projectKey = "TEST" // Set type name from source issue, if not found set a default switch(replica.type?.name) { case "incident": issue.typeName = "Incident" break; case "problem": issue.typeName = "Problem" break; default: issue.typeName = "Service Request" } } issue.summary = replica.summary issue.description = replica.description issue.comments = commentHelper.mergeComments(issue, replica) issue.attachments = attachmentHelper.mergeAttachments(issue, replica) issue.labels = replica.labels issue.customFields."Vendor Status".value = replica.status?.name issue.customFields."Vendor Service".value = replica.type?.name issue.customFields."Vendor Priority".value = replica.priority?.name switch(replica.priority?.name) { case "urgent": priority = "Critical (P1)" break; case "high": priority ="Major (P2)" break; default: priority ="Minor (P4)" } issue.priority = nodeHelper.getPriority(priority, issue) ``` * * * ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 6, 2024, 8:02am UTC](https://community.exalate.com/t/zendesk-to-jira/5382/3 "2024-11-06T08:02:19Z")
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