# Zendesk-Jira unexalate tag handling
**URL:** https://community.exalate.com/t/zendesk-jira-unexalate-tag-handling/6114
**Category:** General Questions
**Tags:** exalate, cloud-jira, zendesk, tags
**Created:** [January 13, 2025, 2:27pm UTC](https://community.exalate.com/t/zendesk-jira-unexalate-tag-handling/6114 "2025-01-13T14:27:01Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@fiannuzzi](https://community.exalate.com/u/fiannuzzi)
#### Post date: [January 13, 2025, 2:27pm UTC](https://community.exalate.com/t/zendesk-jira-unexalate-tag-handling/6114/1 "2025-01-13T14:27:01Z")
Hello team,
I’m using a tag in zendesk for “unexalate” when the tag “unexalate” is written. The Jira incoming looks like this:
def tag names = replica.labels.collect { it.value}
If (tagNames.contains(“unexalate”)) {
replica.labels.removeAll { it.value == “unexalate” } //function to remove the tag in zendesk not working
syncHelper.unExalateAfterProcessing()//works perfect unexalating
}
Not only I want to unexalate the zendesk to Jira but also I need to remove the tag from the zendesk ticket and my function is not working now. What can I be missing?
---
### Author:  [@Ariel\_Aguilar](https://community.exalate.com/u/Ariel_Aguilar)
#### Post date: [January 13, 2025, 10:08pm UTC](https://community.exalate.com/t/zendesk-jira-unexalate-tag-handling/6114/2 "2025-01-13T22:08:23Z")
Hi there,
I guess you could do:
Jira Incoming:
if(condition){
syncHelper.syncBackAfterProcessing()
}
ZD incoming:
if(condition){
syncHelper.unExalateAfterProcessing()
}
---
### Author:  [@fiannuzzi](https://community.exalate.com/u/fiannuzzi)
#### Post date: [January 14, 2025, 4:42am UTC](https://community.exalate.com/t/zendesk-jira-unexalate-tag-handling/6114/3 "2025-01-14T04:42:11Z")
Hi Ariel,
The unexalate process works smoothly. The untag can be done without using a DELETE or PUT API call?
I thought that it has worked with the replica.labels.removeAll() method I used in the past but I believe I was wrong.
---
### Author:  [@Ariel\_Aguilar](https://community.exalate.com/u/Ariel_Aguilar)
#### Post date: [June 18, 2025, 6:03pm UTC](https://community.exalate.com/t/zendesk-jira-unexalate-tag-handling/6114/5 "2025-06-18T18:03:44Z")
Hi @fiannuzzi,
I just wanted to follow up on your question from a while back regarding the unexalate process and whether it’s possible to untag without using a DELETE or PUT API call. You had mentioned trying the `replica.labels.removeAll()` method, but weren’t sure if it worked as expected.
Were you able to find a solution, or is there anything I can assist you with on this topic?