What is this error: The remote issue attempted to be synced is not matching either of the defined scopes

General Questions
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Originally asked by Richard Vencu on 19 October 2020 (original question)

The remote issue `ESD-70` attempted to be synced is not matching either of the defined scopes: SingleSideScope(Some(8),3,QUERY,Some(List(QueryValue(FieldValue(ISSUE_TYPE,None,None,None),OperatorValue(IN),[{value=10003, label=Support}],None), QueryValue(FieldValue(LABELS,None,None,None),OperatorValue(IN),[Sync],None))),AUTOMATIC,cd9eb62d-849a-4d57-ab82-49ccea6e7fa0,false,List(FieldValue(PROJECT,None,Some({value=10000, label=ENEL service desk(ESD)}),None)))

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Answer by Francis Martens (Exalate) on 20 October 2020

Hi Richard Vencu

This is an editor exception.
Can you please raise a ticket at
https://support.idalko.com/servicedesk/customer/portal/8

Please include the support zip as detailed, the instructions to do so can be found at the following link|https://docs.idalko.com/exalate/x/vQKOAQ

Thanks

3

Answer by Richard Vencu on 20 October 2020

OK

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