# What is the best way to clean a connection connection and start again?

**URL:** <https://community.exalate.com/t/what-is-the-best-way-to-clean-a-connection-connection-and-start-again/4623>\
**Category:** General Questions\
**Tags:** onpremise-jira, exalate, cloud-jira, migrated\_question\
**Created:** [November 4, 2024, 7:10am UTC](https://community.exalate.com/t/what-is-the-best-way-to-clean-a-connection-connection-and-start-again/4623 "2024-11-04T07:10:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:10am UTC](https://community.exalate.com/t/what-is-the-best-way-to-clean-a-connection-connection-and-start-again/4623/1 "2024-11-04T07:10:56Z")

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_Originally asked by Lara LG on 01 March 2021 [(original question)](https://oldcommunity.exalate.com/questions/25069044)_

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Hello,

We have a connection between a Jira cloud and a Jira on premise, that has some problems and the ids of the issues do not match.

We would like to stop the connection, delete all the tickets from the on premise Jira and start the connection again with the Jira cloud. Syncing all the tickets again.

Which is the best way to do this?

Should we stop the connection first? in both jira? should we unexalate before deleting all the on premise tickets?

After everything has been cleaned up, how can we trigger all the tickets of the project to start syncing?

Best Regards

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:10am UTC](https://community.exalate.com/t/what-is-the-best-way-to-clean-a-connection-connection-and-start-again/4623/2 "2024-11-04T07:10:57Z")

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_Answer by Ariel Aguilar on 03 March 2021_

Hi Lara LG,

We would recommend first using the Clean-up Tools - Cleanup by connection function to stop all the issues in sync as per: [https://docs.idalko.com/exalate/x/85ArAQ](https://docs.idalko.com/exalate/x/85ArAQ)

Then, delete all the issues from the Jira On-Premise.  
Finally, to trigger all the tickets of the project to start the syncing again you can do a “Bulk Exalate” as per: [https://docs.idalko.com/exalate/x/YZArAQ](https://docs.idalko.com/exalate/x/YZArAQ)

Kind regards,

Ariel

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:11am UTC](https://community.exalate.com/t/what-is-the-best-way-to-clean-a-connection-connection-and-start-again/4623/3 "2024-11-04T07:11:04Z")

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_Answer by Lara LG on 05 March 2021_

Hello Ariel,

Thanks for your answer one last thing, does the connection need to be active when you do the clean up?. When I have done it before with On premise- on premise connections I always deactivated it first and it worked properly. But for Cloud and on premise it has been an hour and the connection is still undergoing clean up. Is there something I missed?

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 6, 2024, 7:11am UTC](https://community.exalate.com/t/what-is-the-best-way-to-clean-a-connection-connection-and-start-again/4623/4 "2024-11-06T07:11:28Z")

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