# The defect link is broken but the link is still displayed in the background

**URL:** <https://community.exalate.com/t/the-defect-link-is-broken-but-the-link-is-still-displayed-in-the-background/5230>\
**Category:** General Questions\
**Tags:** onpremise-jira, cloud-salesforce, jira, migrated\_question\
**Created:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/the-defect-link-is-broken-but-the-link-is-still-displayed-in-the-background/5230 "2024-11-04T07:52:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/the-defect-link-is-broken-but-the-link-is-still-displayed-in-the-background/5230/1 "2024-11-04T07:52:02Z")

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_Originally asked by Bishihai on 07 June 2022 [(original question)](https://oldcommunity.exalate.com/questions/58490910)_

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 ![](https://europe1.discourse-cdn.com/flex018/uploads/exalate1/original/1X/1e129d147928b6603dbe9481e1784909644a2d83.png)

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/the-defect-link-is-broken-but-the-link-is-still-displayed-in-the-background/5230/2 "2024-11-04T07:52:03Z")

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_Answer by Jillani Fazal on 07 June 2022_

Bishihai So the connection is either deactivated or deleted but the issues related to that connection are still the sync-queue, correct?

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#### Comments:

> **Bishihai commented on 08 June 2022**
>
> > Yes

> **Jillani Fazal commented on 08 June 2022**
>
> > Thank you for the confirmation. Please create a support ticket, add all the information and mention the environments on the both sides for example: Jira on Prem, Jira on Cloud, ADO etc. We will be more than happy to address it there.
> 
> Looking forward to it.

> **Bishihai commented on 08 June 2022**
>
> > Ticket link: [https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-15170](https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-15170)
> 
> Thank you very much for your support

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/the-defect-link-is-broken-but-the-link-is-still-displayed-in-the-background/5230/3 "2024-11-04T07:52:04Z")

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_Answer by Bishihai on 07 June 2022_

Hi Jillani Fazal

The issue association link has actually been canceled, but the plug-in tool still shows that it is synchronizing, and the Clean- up tool cannot disconnect the synchronization

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:52am UTC](https://community.exalate.com/t/the-defect-link-is-broken-but-the-link-is-still-displayed-in-the-background/5230/4 "2024-11-04T07:52:04Z")

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_Answer by Jillani Fazal on 07 June 2022_

Hi Bishihai

Would it be possible for you to elaborate the scenario, please?

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