# Syncing Zendesk labels with Azure Devops

**URL:** <https://community.exalate.com/t/syncing-zendesk-labels-with-azure-devops/6036>\
**Category:** General Questions\
**Tags:** zendesk, cloud-zendesk\
**Created:** [December 11, 2024, 10:40am UTC](https://community.exalate.com/t/syncing-zendesk-labels-with-azure-devops/6036 "2024-12-11T10:40:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![exlt\_dev](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/exlt_dev/32/417_2.png) [@exlt\_dev](https://community.exalate.com/u/exlt_dev)\
**Post date:** [December 11, 2024, 10:40am UTC](https://community.exalate.com/t/syncing-zendesk-labels-with-azure-devops/6036/1 "2024-12-11T10:40:15Z")

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Hi,

I’m following the instructions in [this documentation page](https://docs.exalate.com/docs/how-to-sync-issue-labels-in-zendesk): , but I’m not seeing the way to handle incoming labels in Zendesk. Am I missing something? Can you help me make the two-way sync with Azure DevOps possible, and error-handled in case labels are empty?

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**Author:** ![Sonal\_Otwani](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/sonal_otwani/32/392_2.png) [@Sonal\_Otwani](https://community.exalate.com/u/Sonal_Otwani)\
**Post date:** [December 11, 2024, 2:09pm UTC](https://community.exalate.com/t/syncing-zendesk-labels-with-azure-devops/6036/2 "2024-12-11T14:09:44Z")

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Hi @exlt_dev

Welcome to the Exalate community!

Regarding your question:  
The source side should contain this line in outgoing sync script:

> replica.labels = issue.labels

and target side should contain this line in incoming sync script:

> issue.labels = replica.labels

Try to test with this basic script, let us know in case you are facing any error or the labels are not synced as expected.

Thanks,  
Sonal

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**Author:** ![Majid](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/majid/32/343_2.png) [@Majid](https://community.exalate.com/u/Majid)\
**Post date:** [December 15, 2024, 3:54pm UTC](https://community.exalate.com/t/syncing-zendesk-labels-with-azure-devops/6036/3 "2024-12-15T15:54:28Z")

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Hi @exlt_dev,

Nice to see you here!

Was this solved?

Thanks  
Majid