# Syncing work log entries **URL:** \ **Category:** General Questions\ **Tags:** exalate, worklog, migrated\_question\ **Created:** [November 4, 2024, 7:18am UTC](https://community.exalate.com/t/syncing-work-log-entries/4711 "2024-11-04T07:18:23Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:18am UTC](https://community.exalate.com/t/syncing-work-log-entries/4711/1 "2024-11-04T07:18:23Z")
_Originally asked by GHB on 19 May 2021 [(original question)](https://oldcommunity.exalate.com/questions/25072513)_ * * * Hi Guys, I have installed your Exalate App in our Jira Service Management instance and in a trial version of Jira Service Management to see how your App is working. After this I configured a connection based on the Visual type, and added my credentials after which the connection is successfully created. As I put the connection on manual sync, I have created a ticket and entered the issue key into exalate to sync. This works as expected. All comments gets synced, but worklog is a different thing. I’m not sure how to configure Exalate to synchronize work log entries. * * * #### Comments: > **Ariel Aguilar commented on 20 May 2021** > > > HI GHB, > > Could you please confirm you want to sync work log entries from Tempo? > > Kind regards, > > Ariel > **GHB commented on 20 May 2021** > > > I would like to sync the default Jira Cloud work log entries, meaning the time someone is working on an issue. > **Ariel Aguilar commented on 20 May 2021** > > > Hi GHB, > > Since you are using a visual connection, you will need to add a script. > > You can find more information on how to add a script here: > > [https://docs.idalko.com/exalate/x/ogXHAw](https://docs.idalko.com/exalate/x/ogXHAw) > > Note: When you add a script it comes with some example lines that you need to remove entirely. > > Then, you just need to add the following snippet: > > ```auto > if (executionInstanceName == "B") { B.issue.workLogs = workLogHelper.mergeWorkLogs(B.issue, A.issue) } > > ``` > > Let me know if this works for you. > > Kind regards, > > Ariel > **GHB commented on 24 May 2021** > > > Ariel, > > Thanks for your reply. > > Do I need to make any changes to the snipplet? I’m asking since it’s not working. I tried to change the A and B to the instance keys and I see that it gets triggered but it’s just waiting. The status is WAITING\_FOR\_RESPONSE with a sync type of UPDATE. > > Any suggestions? > **GHB commented on 24 May 2021** > > > UPDATE: > > I have added the following snipplet (based on the original Ariel provided) and I see that the sync gets initiated and completed. Initiated because after a change an update is shown in the outgoing / incoming queue. Completed since it disappears without an error. > > strangly enough there is no time added to the ticket, not from L → R and also not from R → L. > **Ariel Aguilar commented on 24 May 2021** > > > Hi GHB, > > Could you please share what you have added? You will need to make sure the letters A and B are replaced according to the name compound showing on the connection name. Did you replace the letters? > > Kind regards, > > Ariel > **GHB commented on 26 May 2021** > > > I didn’t know that the letters A and B needed to be the same as the connection name(s), so I have changed the script as follows. > > if (executionInstanceName == “ASD”) { ASD.issue.workLogs = workLogHelper.mergeWorkLogs(ASD.issue, NSD.issue) } > > if (executionInstanceName == “NSD”) { NSD.issue.workLogs = workLogHelper.mergeWorkLogs(NSD.issue, ASD.issue) } > > I gets triggered when adding a worklog entry, but get a permission denied error on the “TO” instance. > > -- > > ### Impact: > > Sync is not blocked > > ### Error Type: > > Permissions error > > ### Error Creation Time: > > May 26, 2021 09:47:51 > > ### Error Detail Message: > > Could not access issue tracker when performing action: Adding worklog by user: Some(ghb@domain\>) to issue with id 10027. Error(s): > > # Forbidden (403) > > Encountered a `"403 - Forbidden"` error while loading this page. > > -- > **GHB commented on 16 June 2021** > > > Ariel Aguilar Do you have an idea what i’m missing here? > **Ariel Aguilar commented on 21 June 2021** > > > Hi GHB > > When you create the connection, you are asked how do you want to name the local and remote instance. Then I understand your connection name is: ASD\_to\_NSD? > > Also, I see there is a permission error. Could you please verify if you have proper permissions to work on the issue 10027? Please have a look to: [https://docs.idalko.com/exalate/x/HIA7](https://docs.idalko.com/exalate/x/HIA7) and check if the proxy user has proper permissions. Let me know if this works for you. > > Kind regards, > > Ariel > **GHB commented on 22 June 2021** > > > Hi Ariel, > > Does this mean we need to create an user named Exalate? For as far as I know i can only invite users. > > The role **atlassian-addons-project-access** is available under browse projects. > **Ariel Aguilar commented on 22 June 2021** > > > Hi GHB, > > The app user for Jira Cloud is created automatically. The app user is a proxy user for Exalate. > > The username is Exalate and the email address is [com.exalate.jiranode@connect.atlassian.com](mailto:com.exalate.jiranode@connect.atlassian.com). > > The proxy user on Jira Cloud should a member of the following user-groups: > > atlassian-addons > atlassian-addons-admin > jira-core-users > jira-servicedesk-users > jira-software-users > > Jira Cloud grants correct permissions to addons through the atlassian-addons-project-access role. If you want to ensure that the add-on has access to the project (where the issue is located) —add the group from the corresponding permission in the permission scheme. > > This should help! > > Kind regards, > > Ariel ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:18am UTC](https://community.exalate.com/t/syncing-work-log-entries/4711/2 "2024-11-04T07:18:24Z")
_Answer by GHB on 06 July 2021_ Hi Guys, The role atlassian-addons-project-access is available on all project permissions in both Jira instances. Can I verify that the proxy user is available? * * *