# Syncing not work. Plugin Expired. How to lift up EOL time cap?

**URL:** <https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003>\
**Category:** General Questions\
**Tags:** onpremise-jira, exalate, licensing\
**Created:** [November 26, 2024, 7:10pm UTC](https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003 "2024-11-26T19:10:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![evgeniy.kharitonov](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/evgeniy.kharitonov/32/405_2.png) [@evgeniy.kharitonov](https://community.exalate.com/u/evgeniy.kharitonov)\
**Post date:** [November 26, 2024, 7:10pm UTC](https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003/1 "2024-11-26T19:10:10Z")

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Hello. I’m using an old JIRA Server 8.9.1 with Exalate 5.4.0  
I need to just plugin works. But all of my sync is blocked due Error “Plugin Expired  
Two years have passed since the last jiranode upgrade.”  
If I upgrade Exalate to 5.15.0 (last compatible ver.) then another error appears: “Both sides need to have a valid license in order for synchronization to work”  
I have already read this: [Jira End of Life and Support](https://docs.exalate.com/docs/jira-end-of-life-and-support)  
And in there is time cap increase mentioned, but I don’t understand how to increase it  
Please help.

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**Author:** ![francis](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/francis/32/312_2.png) [@francis](https://community.exalate.com/u/francis)\
**Post date:** [November 26, 2024, 7:24pm UTC](https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003/2 "2024-11-26T19:24:33Z")

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Hi @evgeniy.kharitonov ,

Welcome to the Exalate community!

The 2 years cap has been included because of the particular nature of Exalate. A loosely coupled system architecture can result very quickly in difficult problems if the divergence between the nodes between multiple versions get too wide. I’m hoping you understand but if not - please let us know.

Regarding the error you encounter when upgrading

> If I upgrade Exalate to 5.15.0 (last compatible ver.) then another error appears: “Both sides need to have a valid license in order for synchronization to work”

Probably there is some licensing related to it. Let’s review if all licenses are active.

Please raise a support ticket with necessary details - referring this post - on  
[our support portal](https://exalate.atlassian.net/servicedesk/customer/portal/5)

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**Author:** ![evgeniy.kharitonov](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/evgeniy.kharitonov/32/405_2.png) [@evgeniy.kharitonov](https://community.exalate.com/u/evgeniy.kharitonov)\
**Post date:** [November 26, 2024, 8:08pm UTC](https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003/3 "2024-11-26T20:08:39Z")

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![image.png](https://europe1.discourse-cdn.com/flex018/uploads/exalate1/original/1X/f1ff5b7afd54f09f066044ccf6cbf90b702bdd77.png)

So I can’t upgrade, because of the license for an older version, and I can’t use the older version because of the 2 years cap. There is way to make this work somehow?

вт, 26 нояб. 2024 г. в 22:34, Francis Martens via Exalate \<[notifications@exalate1.discoursemail.com](mailto:notifications@exalate1.discoursemail.com)\>:

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**Author:** ![evgeniy.kharitonov](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/evgeniy.kharitonov/32/405_2.png) [@evgeniy.kharitonov](https://community.exalate.com/u/evgeniy.kharitonov)\
**Post date:** [November 26, 2024, 8:12pm UTC](https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003/4 "2024-11-26T20:12:11Z")

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My Jira servers don’t receive any upgrades. So there is no divergence between nodes. It just works fine before this error happens.

вт, 26 нояб. 2024 г. в 23:08, Евгений Харитонов \<[thespot94@gmail.com](mailto:thespot94@gmail.com)\>:

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**Author:** ![evgeniy.kharitonov](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/evgeniy.kharitonov/32/405_2.png) [@evgeniy.kharitonov](https://community.exalate.com/u/evgeniy.kharitonov)\
**Post date:** [November 26, 2024, 8:14pm UTC](https://community.exalate.com/t/syncing-not-work-plugin-expired-how-to-lift-up-eol-time-cap/6003/5 "2024-11-26T20:14:57Z")

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P.S. Ticket already created