# Synchronize different lists types

**URL:** <https://community.exalate.com/t/synchronize-different-lists-types/4776>\
**Category:** General Questions\
**Tags:** jira-cloud, zendesk, migrated\_question\
**Created:** [November 4, 2024, 7:23am UTC](https://community.exalate.com/t/synchronize-different-lists-types/4776 "2024-11-04T07:23:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:23am UTC](https://community.exalate.com/t/synchronize-different-lists-types/4776/1 "2024-11-04T07:23:06Z")

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_Originally asked by Pablo Serra on 13 July 2021 [(original question)](https://oldcommunity.exalate.com/questions/30049496)_

* * *

Hello,  
I have a single selection list on Zendesk and I want to synchronize it against a multiple selection list on Jira. On Zendesk my options have this form: data A - data B. On Jira the parent list has data A and the child list data B. Is this sync possible?  
Regards,  
Pablo

* * *

#### Comments:

> **Ariel Aguilar commented on 14 July 2021**
>
> > Hi Pablo,
> 
> One question, when you say a single selection list on Zendesk, could you confirm if it’s a Ticket or User Field. Are you referring to Dropdown select or Multiselect, I was unable to find this “Single Select List” type and also for Jira could you confirm the field type is Select List (multiple choices)?
> 
> Kind regards,
> 
> Ariel

> **Pablo Serra commented on 14 July 2021**
>
> > Hi Ariel,
> 
> on Zendesk it’s a User Field, dropdown select. On Jira, the field type is Select List (multiple choices).
> 
> Thanks for your interest!
> 
> Regards,
> 
> Pablo

> **Daniel Carvajal commented on 15 July 2021**
>
> > Hi Pablo
> 
> This is an advanced configuration not natively supported on the entities and fields for Zendesk, ([https://docs.idalko.com/exalate/x/oAjuAg](https://docs.idalko.com/exalate/x/oAjuAg)) therefore it could only be accomplished using the httpClient rest call.
> 
> That being said, we came up with the following setup:
> 
> Zendesk outgoing:
> 
> ```auto
> if (issue.assignee){
> replica."Dropdown1" = httpClient.get("/api/v2/users/${issue.assignee.key}")?.user?.user_fields?.userfielddropdown
> }
> 
> ```
> 
> Notes: “Dropdown1” refers to the property where the value is being sent
> 
> The API call is requested through httpClient.get, you can refer to the Zendesk documentation for more information: ([https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user](https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user))
> 
> Jira incoming:
> 
> ```auto
> def mapping = [
> "dropdown option 1":"multiselect option a",
> "dropdown option 2":"multiselect option b"
> ]
> 
> issue."MultiSelect Test" = [mapping[replica.Dropdown1]]
> 
> ```
> 
> The mapping above describes how each option related to the destination side option (dropdown : multiselect), then the value is assigned to the MultiSelect field created for this purpose(MultiSelect Test).
> 
> Cheers,
> 
> Daniel

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:23am UTC](https://community.exalate.com/t/synchronize-different-lists-types/4776/2 "2024-11-04T07:23:07Z")

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_Answer by Pablo Serra on 25 August 2021_

Hi Daniel Carvajal , so I was reviewing my question and your answer and I think I wasn’t very clear on the issue, specifically when you asked my if the fields were user fields I thought you meant custom fields! Sorry for the misunderstanding.

So, to clarify:

On Zendesk we have a selection list and on Jira we have a cascading list. I need for the first list on the cascade to take the value from Zendesk’s list.

Thanks! And again, sorry.

* * *

#### Comments:

> **Pablo Serra commented on 29 September 2021**
>
> > Hi Daniel Carvajal, any help on this would be much appreciated. Thx.

> **Daniel Carvajal commented on 22 October 2021**
>
> > Hi Pablo Serra sorry for the delay, so Im not sure if I understand the question, you need the Jira field to create the Zendesk values if they are not available?
> 
> It might be helpful if you could attach images of the field definitions so we can know exactly what we are dealing with.
> 
> Thanks!
> 
> Daniel