# Sync status between Jira and Zendesk

**URL:** <https://community.exalate.com/t/sync-status-between-jira-and-zendesk/5189>\
**Category:** General Questions\
**Tags:** exalate, zendesk, jira, migrated\_question\
**Created:** [November 4, 2024, 7:48am UTC](https://community.exalate.com/t/sync-status-between-jira-and-zendesk/5189 "2024-11-04T07:48:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:48am UTC](https://community.exalate.com/t/sync-status-between-jira-and-zendesk/5189/1 "2024-11-04T07:48:51Z")

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_Originally asked by Andrey Areschenko on 28 April 2022 [(original question)](https://oldcommunity.exalate.com/questions/42837313)_

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Hi,

we are trying to sync ticket statutes between Jira and Zendesk. I.e. when someone set a ticket status as “Done” on the Jira side, it should be set as “Solved” on the Zendesk side.

We followed [https://docs.idalko.com/exalate/pages/viewpage.action?pageId=33587496](https://docs.idalko.com/exalate/pages/viewpage.action?pageId=33587496)

On Jira we have default outgoing sync block - [https://imgur.com/Z4C3lVw.png](https://imgur.com/Z4C3lVw.png)  
On Zendesk we want to set just a default status (from the start) in the Incoming sync - [https://imgur.com/YrLrrAo.png](https://imgur.com/YrLrrAo.png)

\>issue.setStatus(“Open”)

and it returns follow error -

\>Status cannot be blank  
[https://imgur.com/ZEWMkcf.png](https://imgur.com/ZEWMkcf.png)

we tried a few more variants, but nothing has helped.

Could you help us to configure it please?

Thank you

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:48am UTC](https://community.exalate.com/t/sync-status-between-jira-and-zendesk/5189/2 "2024-11-04T07:48:52Z")

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_Answer by Ariel Aguilar on 28 April 2022_

Hi Andrey,

What if you try the following:

```auto
issue.setStatus("open")

```

Kind regards,

Ariel

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#### Comments:

> **Andrey Areschenko commented on 28 April 2022**
>
> > It works well, thank you!  
> > (sorry for such, probably, stupid question, I must have tested it by myself)

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [December 4, 2024, 6:00am UTC](https://community.exalate.com/t/sync-status-between-jira-and-zendesk/5189/3 "2024-12-04T06:00:39Z")

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Closed on December 4, 2024, 6:00am UTC

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