# Sync "Request Participant" with a multi-user picker customfield

**URL:** <https://community.exalate.com/t/sync-request-participant-with-a-multi-user-picker-customfield/5058>\
**Category:** General Questions\
**Tags:** exalate, migrated\_question\
**Created:** [November 4, 2024, 7:40am UTC](https://community.exalate.com/t/sync-request-participant-with-a-multi-user-picker-customfield/5058 "2024-11-04T07:40:54Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:40am UTC](https://community.exalate.com/t/sync-request-participant-with-a-multi-user-picker-customfield/5058/1 "2024-11-04T07:40:54Z")

</div>

_Originally asked by Bernd Freitag on 16 February 2022 [(original question)](https://oldcommunity.exalate.com/questions/42832851)_

* * *

Hi,

I would to sync the JSD field “Request Participants” with a multi user picker customfield of an Jira Software project like “Additional Customers”.

If anything is changed for “Additional Customers” in Project B the change should be sync with “Request Participants” in Project A (JSM project).

What do I have to set for outgoing and incoming configuration (script based connection)?

Regards  
Bernd

* * *

#### Comments:

> **Francis Martens (Exalate) commented on 20 February 2022**
>
> > This is an interesting case -
> 
> Questions:
> 
> - Is this a local connection or a remote connection
> - On Jira cloud or Jira On Premise
> - What is the type of the ‘Additional Customers’ custom field and can you provide an example
> - How are ‘Additional customers’ mapped to request participants and what should happen if the additional customer is not found on the JSM
> - Are there any restrictions to be put in place (for instance because you want to avoid that a ticket raised by the FBI, is seen by the CIA)
> - Any other considerations.

> **Bernd Freitag commented on 20 February 2022**
>
> > Hi Francis,
> 
> thank you for your response.
> 
> - Is this a local connection or a remote connection  
> **→ the projects are are on the same instance**
> - On Jira cloud or Jira On Premise  
> **→ Jira Cloud**
> - What is the type of the ‘Additional Customers’ custom field and can you provide an example  
> **→ the type of customfield “Additional Customers” is “User Picker (multiple users)”**  
> How are ‘Additional customers’ mapped to request participants and what should happen if the additional customer is not found on the JSM  
> **→ On our instance all logged users are potentially customers, so every user who I can select in the customfield “Additional Customers” from the Jira Software project should mapped with the users in the JSM field “Request participants” from the JSM project**
> - Are there any restrictions to be put in place (for instance because you want to avoid that a ticket raised by the FBI, is seen by the CIA)  
> **→ no restrictions**
> - Any other considerations.
> 
> Here is my use case in detail:
> 
> Project A:  
> Jira Servicemanagement project with the JSM field “Request participants”
> 
> Project B:  
> Jira Software Project where the JSM field is not available and can’t be used because it’s not a JSM project
> 
> - The reporter is already synced between these projects
> - If a customer ticket is shared in project A with other customers (only Jira logged users, not external email addresses allowed), this should be displayed in the synced issue which is from project B
> - Because the JSM field “Request participants” can’t be used in a Jira Software project, I need to sync the value of “request participants” into another customfield (→ Additional Customers)
> - If an agent put users in the field “Additional Customers” in project B, this should be also synced into JSM field “Request participants”
> 
> Hope this can describe my problem better.
> 
> Thank you!  
> Bernd

---

<div class="post-metadata">

**Author:** ![Majid](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/majid/32/343_2.png) [@Majid](https://community.exalate.com/u/Majid)\
**Post date:** [December 4, 2024, 9:15am UTC](https://community.exalate.com/t/sync-request-participant-with-a-multi-user-picker-customfield/5058/2 "2024-12-04T09:15:13Z")

</div>