# Sudden problem with installation

**URL:** <https://community.exalate.com/t/sudden-problem-with-installation/4116>\
**Category:** General Questions\
**Tags:** cloud-jira, migrated\_question\
**Created:** [November 4, 2024, 6:31am UTC](https://community.exalate.com/t/sudden-problem-with-installation/4116 "2024-11-04T06:31:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:31am UTC](https://community.exalate.com/t/sudden-problem-with-installation/4116/1 "2024-11-04T06:31:51Z")

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_Originally asked by Iskander Milgizin on 07 November 2019 [(original question)](https://oldcommunity.exalate.com/questions/5669131)_

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Good day, yesterday I had to uninstall Exalate and till now when I’m trying to install it again I can see such error - I have no problems with installing other plugins. Thank you.  
Source: [Jira Cloud](https://oldcommunity.exalate.com/pages/viewpage.action?pageId=3703235)_(old community)_

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#### Comments:

> **Iskander Milgizin commented on 07 November 2019**
>
> > ![](https://dub1.discourse-cdn.com/flex018/download/attachments/5669132/image2019-11-7_9-29-2.png?version=1&modificationDate=1573104542434&api=v2)
> 
> This.

> **Iskander Milgizin commented on 07 November 2019**
>
> > ![](https://dub1.discourse-cdn.com/flex018/download/attachments/5669138/image2019-11-7_11-17-0.png?version=1&modificationDate=1573111019935&api=v2)
> 
> And this.

> **Iskander Milgizin commented on 07 November 2019**
>
> > Done, thanks.

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:31am UTC](https://community.exalate.com/t/sudden-problem-with-installation/4116/2 "2024-11-04T06:31:52Z")

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_Answer by Francis Martens (Exalate) on 07 November 2019_

Can you please raise an issue on our support portal  
[https://support.idalko.com/servicedesk/customer/portal/8](https://support.idalko.com/servicedesk/customer/portal/8)

Thanks

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [December 4, 2024, 6:28am UTC](https://community.exalate.com/t/sudden-problem-with-installation/4116/3 "2024-12-04T06:28:49Z")

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