# ServiceNow - Version 5.1.1

**URL:** <https://community.exalate.com/t/servicenow-version-5-1-1/7406>\
**Category:** Service Now\
**Tags:** servicenow, release-notes, v5-1-1\
**Created:** [July 3, 2025, 11:07am UTC](https://community.exalate.com/t/servicenow-version-5-1-1/7406 "2025-07-03T11:07:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![release\_manager](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/release_manager/32/646_2.png) [@release\_manager](https://community.exalate.com/u/release_manager)\
**Post date:** [July 3, 2025, 11:07am UTC](https://community.exalate.com/t/servicenow-version-5-1-1/7406/1 "2025-07-03T11:07:00Z")

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## 📢 Released for SERVICENOW on Jan 29, 2021

Now you can sync data to ServiceNow import sets. This is useful if you don’t want to apply changes directly into a production table. For more information, check out [How to sync entities to an import set with Exalate for ServiceNow.](https://exalatedocs.knowledgeowl.com/docs/how-to-sync-entities-to-an-import-set-with-exalate-for-servicenow) You can also set up a customer monitor to check the status of your sync with REST API calls. We also made a bunch of performance improvements, UI updates, and bug fixes.

* * *

## 🎯 In This Release

### ✨ Improvements

| SNOWNODE-178 | Exalate can now sync data into ServiceNow import sets. For more information, check out [How to sync entities to an import set with Exalate for ServiceNow](https://exalatedocs.knowledgeowl.com/docs/how-to-sync-entities-to-an-import-set-with-exalate-for-servicenow) |
| --- | --- |
| EXACOMP-967 | Added possibility to set up a customer monitor on your instance. |
| EXACOMP-859 | Added possibility to check issues that are under sync. Check [this article](https://exalatedocs.knowledgeowl.com/docs/how-to-check-if-entities-are-synced) for more details |
| EXACOMP-1006 | Exalate will now send fewer emails |
| EXACOMP-1007 | Entity type is now required when adding triggers |
| SNOWNODE-279 | Added support of [stripHtml](https://exalatedocs.knowledgeowl.com/docs/striphtml) |
| EXACOMP-982 | JWT token expiration is now logged as WARN |
| JCLOUD-1429 | Added possibility to create triggers with empty queries |
| EXACOMP-979 | Improved performance by reworking the data storage mechanism |
| EXACOMP-972 | Implemented lazy loading. This improves performance by not overloading memory with data |
| EXACOMP-789 | Improved general load time by updating the codebase |
| EXACOMP-894 | Improved security against XSS attacks |

### 🔧 Bug Fixes

| SNOWNODE-292 | Fixed bug where it was impossible to log in with an OAuth token |
| --- | --- |
| SNOWNODE-221 | Fixed bug where priority was synced as urgency in connections between ServiceNow and Jira Server |
| EASE-7035 | Fixed bug with formatting errors in connections between ServiceNow and Jira Server |
| EASE-6506 | Fixed bug where the token was displayed as expired in a connection between ServiceNow and Jira Cloud |
| EASE-6286 | Fixed bug with comment sync |
| EXACOMP-981 | Fixed bug where expired licenses were shown as valid |
| EXACOMP-973 | Fixed bug with 2 Connect buttons appearing in the Entity Sync panel |
| EXACOMP-902 | Fixed bug with the message suggesting to refresh the page not showing |
| JIRANODE-3181 | Fixed bug where Sync Queue filter didn’t work after Bulk Exalating multiple issues |
| EXACOMP-922 | Fixed bug with pop-up alignment when going to an error from the Connections tab |
| SNOWNODE-275 | Fixed bug where only one sync panel was displayed for entities synced through multiple connections |
| EXAEDIT-1182 | Fixed bug with the filter in Sync Queue working incorrectly |
| EXAEDIT-1186 | Fixed bug with license limitations showing incorrectly in Bulk Exalate |

### 🎨 UI Updates

| EXACOMP-787 | Updated the notification after making a Bulk Connect |
| --- | --- |
| EXACOMP-285 | Updated the look of the License Details section |
| EXAEDIT-1183 | Fixed icon formatting and button alignment for the Initiate connection and Accept invitation screens in Safari |
| EXACOMP-968 | Improved load time of the Bulk Exalate operation in the Triggers tab |
| EXACOMP-964 | Bulk Connect and Triggers tabs load faster |
| EXACOMP-621 | Removed the template selection for scripting connections |