# Reporter's comments are being synced as "Exalate"

**URL:** <https://community.exalate.com/t/reporters-comments-are-being-synced-as-exalate/5179>\
**Category:** General Questions\
**Tags:** cloud-jira, visual-mode, migrated\_question\
**Created:** [November 4, 2024, 7:48am UTC](https://community.exalate.com/t/reporters-comments-are-being-synced-as-exalate/5179 "2024-11-04T07:48:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:48am UTC](https://community.exalate.com/t/reporters-comments-are-being-synced-as-exalate/5179/1 "2024-11-04T07:48:12Z")

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_Originally asked by David Loszewski on 18 April 2022 [(original question)](https://oldcommunity.exalate.com/questions/42836849)_

* * *

Hello,

I’m having an issue where the public comments are being sync’d as “Exalate” instead of the actual user of the comment. I have made sure that the user exists in the companies. Exalate support suggested I used scripts instead of the visual method. I have attempted this however am still showing the commenter as Exalate. Any help would be appreciated.

* * *

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#### Comments:

> **Ariel Aguilar commented on 18 April 2022**
>
> > Hi there,
> 
> You need to delete the comments mapping and just add the following script where A and B stand for your connection short name (For example, in this case connection name is A\_to\_B):
> 
> ```auto
> if (executionInstanceName == "A") {
> replica.getClass().fields
> def locked = replica.getClass().declaredFields.find{it.name == "_locked"}
> locked.setAccessible(true)
> locked.set(replica, false)
> replica.addedComments.each { it.executor = nodeHelper.getUserByEmail(it.author?.email) }
> replica.changedComments.each { it.executor = nodeHelper.getUserByEmail(it.updateAuthor?.email) }
> issue.comments = commentHelper.mergeComments(issue, replica, { it }) 
> }
> 
> if (executionInstanceName == "B") {
> replica.getClass().fields
> def locked = replica.getClass().declaredFields.find{it.name == "_locked"}
> locked.setAccessible(true)
> locked.set(replica, false)
> replica.addedComments.each { it.executor = nodeHelper.getUserByEmail(it.author?.email) }
> replica.changedComments.each { it.executor = nodeHelper.getUserByEmail(it.updateAuthor?.email) }
> issue.comments = commentHelper.mergeComments(issue, replica, { it })
> }
> 
> ```
> 
> Kind regards,
> 
> Ariel

> **David Loszewski commented on 18 April 2022**
>
> > This seems to have worked, I’ll continue to monitor. Thank you very much!

> **David Loszewski commented on 19 April 2022**
>
> > Looks to not be working still. Still showing up as Exalate and not seeing any errors. Here’s the latest from the jcloudnode.log file, not sure if it helps:
> 
> “issueKey”:{“id”:21694,“idStr”:“21694”,“urn”:“CTS-2113”,“entityType”:“issue”}},“connectIssueUrn”:null,“unexalateRemoteIssueUrn”:null,“deletedRemoteIssueUrn”:null,“syncedTo”:{“id”:13783,“idStr”:“13783”,“urn”:“CTS-2658”,“entityType”:“issue”},“blobMetadataList”:,“twinTraceId”:1592,“payed”:false,“subscriptionContext”:{“withNodeSubscription”:true,“withExalateSubscription”:false},“connectContext”:null,“traces”:[{“type”:“COMMENT”,“localId”:“35258”,“remoteId”:“14008”,“action”:“NONE”,“toSynchronize”:true},{“type”:“COMMENT”,“localId”:“35259”,“remoteId”:“14009”,“action”:“NONE”,“toSynchronize”:true},{“type”:“COMMENT”,“localId”:“35260”,“remoteId”:“14010”,“action”:“NONE”,“toSynchronize”:true},{“type”:“COMMENT”,“localId”:“35261”,“remoteId”:“14011”,“action”:“NONE”,“toSynchronize”:true}],“syncType”:“UPDATE”}

> **Ariel Aguilar commented on 20 April 2022**
>
> > Hi David,
> 
> This post says you are referring to Jira Cloud, is this connection between 2 Jira Cloud and the user has the same email address on both instances?
> 
> Kind regards,
> 
> Ariel

> **David Loszewski commented on 20 April 2022**
>
> > Hi Ariel Aguilar , yes, two Jira cloud instances, the user has the same email address on both instances.

> **Ariel Aguilar commented on 20 April 2022**
>
> > Could you verify the lines and it’s spacing? I just made an adjustment to the code block above. It’s important the lines are complete sentences and not to be separated.

> **David Loszewski commented on 21 April 2022**
>
> > I copy and pasted from the code block above although I don’t see any changes from what you previously posted.

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**Author:** ![Majid](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/majid/32/343_2.png) [@Majid](https://community.exalate.com/u/Majid)\
**Post date:** [December 4, 2024, 9:17am UTC](https://community.exalate.com/t/reporters-comments-are-being-synced-as-exalate/5179/2 "2024-12-04T09:17:03Z")

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