# Record stuck in sync queue

**URL:** <https://community.exalate.com/t/record-stuck-in-sync-queue/4703>\
**Category:** General Questions\
**Tags:** exalate, migrated\_question\
**Created:** [November 4, 2024, 7:17am UTC](https://community.exalate.com/t/record-stuck-in-sync-queue/4703 "2024-11-04T07:17:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:17am UTC](https://community.exalate.com/t/record-stuck-in-sync-queue/4703/1 "2024-11-04T07:17:47Z")

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_Originally asked by SANDEEP ADE on 10 May 2021 [(original question)](https://oldcommunity.exalate.com/questions/25072273)_

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hello,

the record is stuck in sync queue on jira,no error is displayed.

I did clean up and re-initiated still the same problem

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#### Comments:

> **Serhiy Onyshchenko commented on 14 May 2021**
>
> > Hey, SANDEEP ADE, it seems, the issue was caused by duplicate twin trace problem we’d seen in the older version of Exalate you’re using. We’re communicating in [https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-8807](https://support.idalko.com/plugins/servlet/desk/portal/8/EASE-8807) about this.
> 
> Regards, Serhiy.

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:17am UTC](https://community.exalate.com/t/record-stuck-in-sync-queue/4703/2 "2024-11-04T07:17:48Z")

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_Answer by SANDEEP ADE on 10 May 2021_

app is also enabled both on Jira and alm

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