# Receiving CI data from Servicenow

**URL:** <https://community.exalate.com/t/receiving-ci-data-from-servicenow/4630>\
**Category:** General Questions\
**Tags:** exalate, servicenow, jiraserver, migrated\_question, insight\
**Created:** [November 4, 2024, 7:11am UTC](https://community.exalate.com/t/receiving-ci-data-from-servicenow/4630 "2024-11-04T07:11:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:11am UTC](https://community.exalate.com/t/receiving-ci-data-from-servicenow/4630/1 "2024-11-04T07:11:30Z")

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_Originally asked by Patrick Mennecke on 08 March 2021 [(original question)](https://oldcommunity.exalate.com/questions/25069480)_

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How to map Ci data from ServiceNow to Insight Custon fields in JIRA?

ServiceNow sends the data as display\_value

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:11am UTC](https://community.exalate.com/t/receiving-ci-data-from-servicenow/4630/2 "2024-11-04T07:11:31Z")

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_Answer by Francis Martens (Exalate) on 10 March 2021_

Hi Patrick Mennecke

Check the blog on setting the insight custom field  
[https://exalate.com/blog/synchronize-insight-objects/](https://exalate.com/blog/synchronize-insight-objects/)

Of course you need to be able to know what value to set.  
assume that you have a field on your replica ‘cmdbentry’, you can then inspect the value by using the debug.error

```auto
debug.error("CMDB entry = ${replica.cmdbEntry}")

```

Probably it will return a map

CMDB entry = [… “display\_value”:“Printer” …]

To extract that value use a get

```auto
debug.error("CMDB entry = ${replica.cmdbEntry?.display_value}")

```

Be sure to use the safe navigator operator to avoid null pointer entries

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