# Problem with internal comments synchronization

**URL:** <https://community.exalate.com/t/problem-with-internal-comments-synchronization/4898>\
**Category:** General Questions\
**Tags:** onpremise-jira, exalate, cloud-jira, comments, migrated\_question\
**Created:** [November 4, 2024, 7:30am UTC](https://community.exalate.com/t/problem-with-internal-comments-synchronization/4898 "2024-11-04T07:30:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:30am UTC](https://community.exalate.com/t/problem-with-internal-comments-synchronization/4898/1 "2024-11-04T07:30:39Z")

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_Originally asked by Pawel on 18 October 2021 [(original question)](https://oldcommunity.exalate.com/questions/37554041)_

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While testing sync between Jira Server and Jira Cloud, we noticed an issue with internal comments synchronization.

In sync rules on both instances we added a restriction to sync only the public comments (replica.comments = issue.comments.findAll { !it.internal }).

But there is an issue when we add an internal comment in Cloud instance – they are synchronize to server instance.

Any ideas what could be the reason?

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:30am UTC](https://community.exalate.com/t/problem-with-internal-comments-synchronization/4898/2 "2024-11-04T07:30:41Z")

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_Answer by Ariel Aguilar on 18 October 2021_

Hi Pawel,

In Jira Cloud are you also referring to Jira Service Desk? You may check if the Service Desk issues have a request type configured. You can refer to:

[https://docs.idalko.com/exalate/x/GABzAg](https://docs.idalko.com/exalate/x/GABzAg)

Kind regards,

Ariel

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#### Comments:

> **Pawel commented on 20 October 2021**
>
> > Hi Ariel,
> 
> This was it. The problems did not have the request type field populated. Synchronization works correctly after filling in this field.
> 
> Thank you for help _(old community)_