# Open Exalate" button still showing in issue detail view despite being disabled in General Settings (Jira On-Premise)

**URL:** <https://community.exalate.com/t/open-exalate-button-still-showing-in-issue-detail-view-despite-being-disabled-in-general-settings-jira-on-premise/7893>\
**Category:** General Questions\
**Created:** [April 13, 2026, 9:56am UTC](https://community.exalate.com/t/open-exalate-button-still-showing-in-issue-detail-view-despite-being-disabled-in-general-settings-jira-on-premise/7893 "2026-04-13T09:56:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DennisSchorn](https://avatars.discourse-cdn.com/v4/letter/d/50afbb/32.png) [@DennisSchorn](https://community.exalate.com/u/DennisSchorn)\
**Post date:** [April 13, 2026, 9:56am UTC](https://community.exalate.com/t/open-exalate-button-still-showing-in-issue-detail-view-despite-being-disabled-in-general-settings-jira-on-premise/7893/1 "2026-04-13T09:56:56Z")

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**Body:**

Hi everyone,

I’ve run into a frustrating issue on our Jira on-premise instance and wanted to share both the problem and the workaround I found, in case others are hitting the same thing.

**The Problem**

We use Exalate only with triggers — we don’t want end users to manually kick off syncs via the issue detail view. So I went into the Exalate admin panel → General Settings and disabled the **“Show Exalate and Connect actions”** toggle (and all other visibility toggles), expecting the **“Open Exalate”** button to disappear from the issue view.

It didn’t. The button kept showing up on every issue across all projects, regardless of the General Settings configuration.

**Environment**

- Jira: On-Premise (Data Center / Server)

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**Author:** ![Javier](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/javier/32/338_2.png) [@Javier](https://community.exalate.com/u/Javier)\
**Post date:** [April 13, 2026, 5:55pm UTC](https://community.exalate.com/t/open-exalate-button-still-showing-in-issue-detail-view-despite-being-disabled-in-general-settings-jira-on-premise/7893/2 "2026-04-13T17:55:04Z")

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Hi @DennisSchorn,

What the **“Show Exalate and Connect actions”** setting actually controls is not the full visibility of the Exalate panel, but specifically the actions available to non-admin users. When you disable it, users won’t be able to manually trigger syncs or create connections from the issue view anymore.

However, the **“Open Exalate” button** can still appear because it also serves as a status indicator (showing whether an issue is synchronized or not). So even with the toggle disabled, users may still see it, but only as a read-only sync status, not as an actionable control. For example:

 ![image](https://europe1.discourse-cdn.com/flex018/uploads/exalate1/original/1X/09268858a5a63bbb57bd6d1cef301cd4b260d02e.png)