Originally asked by Support on 07 March 2023 (original question)
Hi,
No issue link type with name ‘Problem/Incident’ found
I am getting the error above and do not understand what the error is trying to tell me. It is only occurring for one issue.
In the source system the issue being exalated is a Task, and it has one linked issue, that is also a task. The linked issue was previously exalated to the target system successfully.
com.exalate.domain.exception.issuetracker.TrackerRestException: No issue link type with name 'Problem/Incident' found.. at services.jcloud.transport.JCloudRestErrorHandlingService$.handleTrackerHigherFourZeroZeroRestResponse(JCloudRestErrorHandlingService.scala:103) at services.jcloud.transport.JCloudRestErrorHandlingService$.handleTrackerFourZeroZeroAndHigherRestResponse(JCloudRestErrorHandlingService.scala:92) at services.jcloud.transport.JCloudRestErrorHandlingService$.filterTrackerRestErrorResponse(JCloudRestErrorHandlingService.scala:81) at services.jcloud.transport.JCloudClient.$anonfun$createIssueLink$3(JCloudClient.scala:427) at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307) at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41) at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:48) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:290) at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1020) at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1656) at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1594) at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:183)
Comments:
Support commented on 07 March 2023
Hi,
May you please check the below documentation and check your script.
https://docs.exalate.com/docs/how-to-sync-issue-links-on-jira-cloud
Feel free to contact us back l.for more help.
Regards,
Harold Oconitrillo