# Mapping Zendesk Organizations to Jira Client Dashboards

**URL:** <https://community.exalate.com/t/mapping-zendesk-organizations-to-jira-client-dashboards/6352>\
**Category:** General Questions\
**Tags:** jira-cloud, zendesk, organization\
**Created:** [April 30, 2025, 2:54pm UTC](https://community.exalate.com/t/mapping-zendesk-organizations-to-jira-client-dashboards/6352 "2025-04-30T14:54:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Javier](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/javier/32/338_2.png) [@Javier](https://community.exalate.com/u/Javier)\
**Post date:** [April 30, 2025, 2:54pm UTC](https://community.exalate.com/t/mapping-zendesk-organizations-to-jira-client-dashboards/6352/1 "2025-04-30T14:54:27Z")

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We would like to map the Zendesk “Organization” field so that tickets appear automatically in specific Jira client dashboards.

Here’s what we are trying to achieve:

- Synchronize the **Zendesk Organization** to Jira.
- Use this information to feed **one or more client dashboards** in Jira based on the organization.

We are unsure how to properly configure this mapping with Exalate.  
Could you please advise how we should proceed?

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**Author:** ![Majid](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/majid/32/343_2.png) [@Majid](https://community.exalate.com/u/Majid)\
**Post date:** [May 1, 2025, 11:08am UTC](https://community.exalate.com/t/mapping-zendesk-organizations-to-jira-client-dashboards/6352/2 "2025-05-01T11:08:32Z")

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Hey Javier,

So to send the organization, you can do the following (in case you are not able to pick it natively in the scripts):

```auto
def orgId = issue.organization_id
def orgName = ""
if(orgId){
  orgName = httpClient.get("/api/v2/organizations/"+(long)orgId+".json").organization.name
  replica.customKeys."Organization" = orgName
}

```

But I am not quite sure what you want to do with it on the Jira side?

Thanks  
Majid