[Mapping] Pull data from macros into the custom fields

General Questions
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Originally asked by Anna Peters on 22 February 2022 (original question)

Hi,

I’d like to pull the placeholder value like ticket.requester.email​ from the placeholder into the custom field “EmailID” (see attachment).

Could you please suggest how to setup the synch for the dynamic data and the custom Zendesk fields?

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Thank you in advance