# JIRA-Server/private: Event create/update not triggered

**URL:** <https://community.exalate.com/t/jira-server-private-event-create-update-not-triggered/4473>\
**Category:** General Questions\
**Tags:** onpremise-jira, exalate, migrated\_question\
**Created:** [November 4, 2024, 7:00am UTC](https://community.exalate.com/t/jira-server-private-event-create-update-not-triggered/4473 "2024-11-04T07:00:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:00am UTC](https://community.exalate.com/t/jira-server-private-event-create-update-not-triggered/4473/1 "2024-11-04T07:00:09Z")

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_Originally asked by Henning Hach on 26 November 2020 [(original question)](https://oldcommunity.exalate.com/questions/20122414)_

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Sync private to public (both Jira Server on premise). Jira 8.13.1

Simple trigger (project=PROJECTKEY)

If I change a comment the Issue syncs, but not if I create a new one neither if I change the subject.

I updated the App to the latest version.

Manual exalate or Bulk sync work properly

Also the direction from internal Jira (private) to external (public) works as it should.

The connection had been working before both Jiras were updated to LTS 8.13.x

Any suggestions ?

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:00am UTC](https://community.exalate.com/t/jira-server-private-event-create-update-not-triggered/4473/2 "2024-11-04T07:00:10Z")

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_Answer by Juan Grases on 26 November 2020_

Hi! That sounds like an unexpected behaviour, it would be better if you can generate an [exalate support zip file](https://docs.idalko.com/exalate/display/ED/How+to+generate+support.zip+file) and share it on a support ticket with us.

Best regards,

Juan

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#### Comments:

> **Henning Hach commented on 26 November 2020**
>
> > ok done

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 6, 2024, 7:00am UTC](https://community.exalate.com/t/jira-server-private-event-create-update-not-triggered/4473/3 "2024-11-06T07:00:35Z")

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