# Jira Private \<-\> ServiceNow

**URL:** <https://community.exalate.com/t/jira-private-servicenow/8323>\
**Category:** General Questions\
**Tags:** onpremise-jira\
**Created:** [August 26, 2026, 8:55am UTC](https://community.exalate.com/t/jira-private-servicenow/8323 "2026-08-26T08:55:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![paulca](https://avatars.discourse-cdn.com/v4/letter/p/f475e1/32.png) [@paulca](https://community.exalate.com/u/paulca)\
**Post date:** [August 26, 2026, 8:55am UTC](https://community.exalate.com/t/jira-private-servicenow/8323/1 "2026-08-26T08:55:13Z")

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I need to sync bidirectional between an on prem private Jira and ServiceNow. Tried creating a connection in exalate web gui, it insists on a JIRA Cloud URL. I’ve installed the exalate app in our Jira and the general config has polling seconds =20 , so it looks possible , anyone got a guide to setting this up ?

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**Author:** ![Aida](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/aida/32/580_2.png) [@Aida](https://community.exalate.com/u/Aida)\
**Post date:** [August 26, 2026, 8:55am UTC](https://community.exalate.com/t/jira-private-servicenow/8323/2 "2026-08-26T08:55:19Z")

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To set up a bidirectional sync between an on-premises Jira and ServiceNow using Exalate, you’ll need to use the Exalate app installed on your Jira instance and connect it to your ServiceNow instance. The web GUI sometimes defaults to Jira Cloud URLs, but you can absolutely connect Jira Server/Data Center (on-prem) to ServiceNow.

Here’s a high-level guide to get you started:

1. Install Exalate on both platforms:

2. Initiate a connection:

3. Configure synchronization rules:

4. Test your connection:

If you encounter issues with the web GUI insisting on a Jira Cloud URL, double-check that you’re using the correct Exalate app interface within your Jira on-prem instance. If the problem persists, you may want to try initiating the connection from the ServiceNow side.

For a step-by-step walkthrough, check out the official documentation for connecting Jira Server/Data Center to ServiceNow:  
[https://docs.exalate.com/docs/connecting-jira-server-or-data-center-to-servicenow](https://docs.exalate.com/docs/connecting-jira-server-or-data-center-to-servicenow)

This should help you get your bidirectional sync up and running!

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**Author:** ![ashar.iqbal](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/ashar.iqbal/32/404_2.png) [@ashar.iqbal](https://community.exalate.com/u/ashar.iqbal)\
**Post date:** [August 26, 2026, 9:38am UTC](https://community.exalate.com/t/jira-private-servicenow/8323/4 "2026-08-26T09:38:03Z")

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Hi @paulca ,

Thank you for posting your query on the Exalate Community Portal.

Please initiate a Connection from ServiceNow side, and select the option “I don’t have a URL”. You can find the relevant documentation [Private Connection in Script Mode for SNOW | Exalate C](https://docs.exalate.com/docs/initiate-a-private-connection-in-script-mode-servicenow) .

I hope that it would be helpful.

Kind regards,

Ashar

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**Author:** ![ashar.iqbal](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/ashar.iqbal/32/404_2.png) [@ashar.iqbal](https://community.exalate.com/u/ashar.iqbal)\
**Post date:** [September 4, 2026, 10:02am UTC](https://community.exalate.com/t/jira-private-servicenow/8323/5 "2026-09-04T10:02:12Z")

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Hi @paulca ,

I just wanted to follow up on my previous reply and check whether the suggested solution was helpful and resolved the issue on your end.

If everything is working as expected, please feel free to mark the post as **Answered**. If you’re still experiencing the issue or need any further assistance, just let me know and I’ll be happy to help.

Kind regards,

Ashar