# Jira Custom field - Requester Zendesk

**URL:** <https://community.exalate.com/t/jira-custom-field-requester-zendesk/4269>\
**Category:** General Questions\
**Tags:** cloud-zendesk, migrated\_question\
**Created:** [November 4, 2024, 6:43am UTC](https://community.exalate.com/t/jira-custom-field-requester-zendesk/4269 "2024-11-04T06:43:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:43am UTC](https://community.exalate.com/t/jira-custom-field-requester-zendesk/4269/1 "2024-11-04T06:43:32Z")

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_Originally asked by Christos Katsivas on 02 July 2020 [(original question)](https://oldcommunity.exalate.com/questions/11340473)_

* * *

Hi team,

Can I sync a Jira text field with Requester to Zendesk, in the case, when i create tickets from Jira to Zendesk?

Thank you!Source: [Zendesk](https://oldcommunity.exalate.com/pages/viewpage.action?pageId=3703241)_(old community)_

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---

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:43am UTC](https://community.exalate.com/t/jira-custom-field-requester-zendesk/4269/2 "2024-11-04T06:43:33Z")

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_Answer by Roman on 03 July 2020_

Hi Christos Katsivas,

```auto
issue.customFields."URequester".value = nodeHelper.getUserByUsername(replica.customField."Jira Text"?.value)

```

You can do

```auto
  

```

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#### Comments:

> **Christos Katsivas commented on 03 July 2020**
>
> > Hi,
> 
> URequester is the Zendesk system user field? Also, in the outgoing in Jira its required to write the following?
> 
> replica.customFields.“Jira Text” = issue.customFields.“Jira text”

> **Christos Katsivas commented on 03 July 2020**
>
> > Also, It does not works. I get the following error.
> 
> Script error details: Cannot get property ‘Customer’ on null object. Error line: Script715.groovy:176

> **Juan Grases commented on 03 July 2020**
>
> > Hi!
> 
> Yes you need to add
> 
> ```auto
> replica.customFields."Jira Text" = issue.customFields."Jira text"
> 
> ```
> 
> To your Jira Outgoing, replacing Jira Text with the actual CF name. Regarding the error you are having, it means that you are suing `.Customer` on something that is null. Are you sure that ‘Customer’ is the name of the CF?

> **Juan Grases commented on 03 July 2020**
>
> > Hi Christos, I realise now that this is not a custom field on Zendesk. Could you try doing:
> 
> ```auto
> issue.reporter = nodeHelper.getUserByUsername(replica.customField."Jira Text"?.value)
> 
> ```
> 
> You can also use
> 
> ```auto
> nodeHelper.getUserByUsername
> nodeHelper.getUserByEmail
> nodeHelper.getUser
> 
> ```

> **Roman commented on 13 July 2020**
>
> > Hi Christos Katsivas ,
> 
> Can you try issue.reporter = nodeHelper.getUserByEmail(replica.customFields.“Mood”?.value)