# Jira Cloud/Zendesk - Inline Images

**URL:** <https://community.exalate.com/t/jira-cloud-zendesk-inline-images/4593>\
**Category:** General Questions\
**Tags:** zendesk, jira, migrated\_question\
**Created:** [November 4, 2024, 7:08am UTC](https://community.exalate.com/t/jira-cloud-zendesk-inline-images/4593 "2024-11-04T07:08:47Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:08am UTC](https://community.exalate.com/t/jira-cloud-zendesk-inline-images/4593/1 "2024-11-04T07:08:47Z")

</div>

_Originally asked by Andrew Hogan on 05 February 2021 [(original question)](https://oldcommunity.exalate.com/questions/25067762)_

* * *

Howdy,

We have users logging tickets in Zendesk which come through to our Jira board. Sometimes in the comments, there’s some back and forth and images are shared.

When a user adds comments into Zendesk with an image, in Jira we get it like this;

```auto
Hi USER,

![](https://ZENDESK/attachments/token/ZXXXXXXX6/?name=image001.png)

I am trying to click on login but its not working.

Thanks,

```

The user in Jira then needs to look through all the attachments and find the one with the right file name.

Additionally, when we post a comment from Jira to Zendesk which includes an image, we are getting 2 comments which are added to the ticket.

The first is posted by the commenter in JIRA

```auto
USER commented:

Hi, Jasmine:

Thanks for confirmation.

The change is done now 

!image-20210204-221752.png|width=1036,height=506!

```

and a second post by the proxy user which is only the image.

anyway to resolve these issues?

thanks

* * *

---

<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:08am UTC](https://community.exalate.com/t/jira-cloud-zendesk-inline-images/4593/2 "2024-11-04T07:08:48Z")

</div>

_Answer by Fran Sánchez on 01 May 2022_

Hi!

Any solution with this issue?

Regards

* * *

#### Comments:

> **Andrew Hogan commented on 09 May 2022**
>
> > No, I haven’t got a solution to this yet

> **Fran Sánchez commented on 09 May 2022**
>
> > ok, thanks Andrew for reply

---

<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:08am UTC](https://community.exalate.com/t/jira-cloud-zendesk-inline-images/4593/3 "2024-11-04T07:08:49Z")

</div>

_Answer by Ariel Aguilar on 10 February 2021_

Hi Andrew,

Could you please share what you have on the Zendesk incoming script?

Ariel

* * *

#### Comments:

> **Andrew Hogan commented on 11 February 2021**
>
> > Hi Ariel, here’s what is in the sync
> 
> ```auto
> //Do nothing if the ZD ticket is already closed
> if (issue.status.name == "closed") {
> return
> }
> 
> //Set the Default User and set the assignee coming from JIRA
> def defaultUser = nodeHelper.getUserByEmail("CRM")
> issue.assignee = nodeHelper.getUserByEmail(replica.assignee?.email) ?: defaultUser
> 
> //Tag comments with the JIRA Card ID and who added the comment in JIRA
> replica.addedComments.each {
> it.executor = nodeHelper.getUser("3xxx3")
> }
> issue.comments = commentHelper.mergeComments(issue, replica,                      
> {
> comment ->
> comment.body =
> comment.author.displayName +" commented on ${replica.key}: \n \n" +
> comment.body
> }
> 	
> 	
> )
> 
> //Make attachments show as coming from the exalate user - so proxy user isn't seen as loading the attachment posts
> replica.addedAttachments.each { it.executor = nodeHelper.getUser("37xx513") } // replace "37xx513" with the Zendesk user id
> //issue.attachments += replica.addedAttachments
> issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
> 
> //set labels on the ZD tickets
> issue.labels += nodeHelper.getLabel("hm_sx_categories_other")
> issue.labels += nodeHelper.getLabel("hm_ax_troubleshooting_new")
> issue.labels += nodeHelper.getLabel("px_exalated")
> issue.type = nodeHelper.getIssueType("question")
> 
> //update the ZD ticket to solved when resovlved in Jira
> 
> def statusMapping = [
> "Cancelled" : "solved",
> "Done" : "solved"
> ]
> def defaultStatus = "hold"
> def statusName = statusMapping[replica.status?.name] ?: defaultStatus
> issue.status = nodeHelper.getStatus(statusName)
> if (statusName == "solved") {
> issue.labels += nodeHelper.getLabel("Platforms_Resolved_In_JIRA")
> issue.summary = issue.summary + "(Platforms Ticket Closed)"
> // syncHelper.unExalateAfterProcessing()
> }
> 
> ```