# Jira assigned to ServiceNow assignment groups

**URL:** <https://community.exalate.com/t/jira-assigned-to-servicenow-assignment-groups/4359>\
**Category:** General Questions\
**Tags:** cloud-jira, cloud-servicenow, migrated\_question\
**Created:** [November 4, 2024, 6:50am UTC](https://community.exalate.com/t/jira-assigned-to-servicenow-assignment-groups/4359 "2024-11-04T06:50:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:50am UTC](https://community.exalate.com/t/jira-assigned-to-servicenow-assignment-groups/4359/1 "2024-11-04T06:50:54Z")

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_Originally asked by Jose Lobo on 23 September 2020 [(original question)](https://oldcommunity.exalate.com/questions/11342833)_

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What is the best way to sync Jira “assigned to” field and “assignment groups” in ServiceNow

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:50am UTC](https://community.exalate.com/t/jira-assigned-to-servicenow-assignment-groups/4359/2 "2024-11-04T06:50:55Z")

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_Answer by André Leroy-Beaulieu Castro on 23 September 2020_

Hi!

To synchronize **ServiceNow Assignment Groups** to **Jira Assignees bi-directionally** , you will need to create a mapping between assignment groups and corresponding users in Jira, for example:

**Jira Outgoing Sync:**

```auto
replica.assignee = issue.assignee

```

**Jira Incoming Sync:**

```auto
def assigneeMapping = ["Assignment Group A":"jirauser@example.com",
                       "Assignment Group B":"jirauser2@example.com"]
issue.assignee = nodeHelper.getUserByEmail(assigneeMapping[replica.assignment_group])

```

**ServiceNow Outgoing Sync:**

```auto
if(incident.assignment_group && incident.assignment_group != "")){
  replica.assignment_group = incident.assignment_group?.displayValue
}

```

**ServiceNow Incoming Sync:**

```auto
def assignmentGroupMapping = ["jirauser@example.com":"Assignment Group A",
                       "jirauser2@example.com":"Assignment Group B"]
def localAssignmentGroup = assignmentGroupMapping[replica.assignee?.email]
incident.assignment_group = nodeHelper.getReference("assignment_group", "name", localAssignmentGroup)

```

Thanks,

André

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 6, 2024, 6:51am UTC](https://community.exalate.com/t/jira-assigned-to-servicenow-assignment-groups/4359/3 "2024-11-06T06:51:30Z")

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