# Issue status remains "in progress"
**URL:** https://community.exalate.com/t/issue-status-remains-in-progress/4078
**Category:** General Questions
**Tags:** onpremise-jira, migrated\_question
**Created:** [November 4, 2024, 6:28am UTC](https://community.exalate.com/t/issue-status-remains-in-progress/4078 "2024-11-04T06:28:52Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@xl8bot](https://community.exalate.com/u/xl8bot)
#### Post date: [November 4, 2024, 6:28am UTC](https://community.exalate.com/t/issue-status-remains-in-progress/4078/1 "2024-11-04T06:28:52Z")
_Originally asked by Yaakov Shamii on 15 September 2019 [(original question)](https://oldcommunity.exalate.com/questions/3703324)_
* * *
Hi,
I’m having a private to public connection between two JIRA instances. When syncing an issue, I can see that the changes are passed to the remote JIRA, but I can still see the issue in the queue and the status doesn’t change to “Synchronized”. I had this problem in the past but it got solved by itself, and now for some reason it doesn’t.
What can cause that and how can I fix it?
* * *
---
### Author:  [@xl8bot](https://community.exalate.com/u/xl8bot)
#### Post date: [November 4, 2024, 6:28am UTC](https://community.exalate.com/t/issue-status-remains-in-progress/4078/2 "2024-11-04T06:28:53Z")
_Answer by Francis Martens (Exalate) on 15 September 2019_
Normally a sync transaction takes less than a minute - so if it is stuck, then chances are high that it is
Either
- Blocked at the other side
- The connection has been disabled for some reason
- There are a large number of other transactions in progress that first need to be handled before this one is.
Can you check if any of these conditions are met
We are planning to change the reporting in the sync panel such that the user can see that the sync is being handled on the other side.
* * *
#### Comments:
> **Yaakov Shamii commented on 15 September 2019**
>
> > None of the conditions occur.
>
> The issue was already created, but the sync status is “Waiting\_Response\_Received” on destination side and “Waiting\_For\_Response” on source side. Tried already to update the connection and disable/enable Exalate (on both sides).
>
> What else can I do?
> **Francis Martens (Exalate) commented on 15 September 2019**
>
> > Can you clean the sync for this issue and reconnect?
> **Yaakov Shamii commented on 15 September 2019**
>
> > tried, didn’t work
> **Francis Martens (Exalate) commented on 15 September 2019**
>
> > Please forward the exalate support zip from both ends to our support channel. We’ll have a look
> **John Lombardo commented on 22 March 2024**
>
> > Know this is kind of old but was there ever a solution?
>
> I have a local sync and everything stopped syncing between the two Jira service projects. Everything is stuck “In progress” and nothing is syncing.
>
> Everything was working perfectly a week ago.