# Issue reporter doesn't sync and always = 'Exalate' in Jira Cloud

**URL:** <https://community.exalate.com/t/issue-reporter-doesnt-sync-and-always-exalate-in-jira-cloud/4081>\
**Category:** General Questions\
**Tags:** cloud-jira, migrated\_question\
**Created:** [November 4, 2024, 6:29am UTC](https://community.exalate.com/t/issue-reporter-doesnt-sync-and-always-exalate-in-jira-cloud/4081 "2024-11-04T06:29:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:29am UTC](https://community.exalate.com/t/issue-reporter-doesnt-sync-and-always-exalate-in-jira-cloud/4081/1 "2024-11-04T06:29:08Z")

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_Originally asked by Viacheslav on 19 September 2019 [(original question)](https://oldcommunity.exalate.com/questions/3703558)_

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I want to see something more informative than just ‘Exalate’ as the Issue Reporter.  
I added an incoming rule  
issue.reporter = nodeHelper.getUser(replica.reporter?.key)

The person who reports an issue is present in our Jira Cloud as a customer.  
However, the Issue Reporter field value always remains the same ‘Exalate’. No errors during the sync process.

Is there any way to put at least the email of the issue reporter person instead of ‘Exalate’?Source: [Jira Cloud](https://oldcommunity.exalate.com/pages/viewpage.action?pageId=3703235)_(old community)_

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:29am UTC](https://community.exalate.com/t/issue-reporter-doesnt-sync-and-always-exalate-in-jira-cloud/4081/2 "2024-11-04T06:29:09Z")

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_Answer by André Leroy-Beaulieu Castro on 19 September 2019_

Hi Viacheslav,

You can find the user by his email with the following line:

```auto
issue.reporter = nodeHelper.getUserByEmail(replica.reporter?.email)

```

Let me know if this solution is sufficient for you.

Thanks,

André

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