# Install salesforce

**URL:** <https://community.exalate.com/t/install-salesforce/5453>\
**Category:** General Questions\
**Tags:** cloud-salesforce, exalate, migrated\_question\
**Created:** [November 4, 2024, 8:05am UTC](https://community.exalate.com/t/install-salesforce/5453 "2024-11-04T08:05:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 8:05am UTC](https://community.exalate.com/t/install-salesforce/5453/1 "2024-11-04T08:05:41Z")

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_Originally asked by Shin Hyunsoo on 28 March 2023 [(original question)](https://oldcommunity.exalate.com/questions/58500589)_

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I’m trying install Exalate for Salesforce in AppExchage.

I click “get it now”, but the web page is stopped in white page.

So I can’t install Exalate to Salesforce.

How can I resolve this problem?

+add) other appexchange app can be installed, only Exalate can’t be intalled.

And I tried to install by AppExchange Marketplace in setting in Salesforce Org, it is also same.

 ![](https://europe1.discourse-cdn.com/flex018/uploads/exalate1/original/1X/0eaf5248d902b455051cc04fb40108eb582f07c7.png)

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 8:05am UTC](https://community.exalate.com/t/install-salesforce/5453/2 "2024-11-04T08:05:42Z")

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_Answer by George Smith on 28 March 2023_

Hey Shin,

If you need any assistance with getting Exalate configured, just book a call with one of our engineers here:

[https://exalate.com/book-demo/](https://exalate.com/book-demo/)

Cheers,

George

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 8:05am UTC](https://community.exalate.com/t/install-salesforce/5453/3 "2024-11-04T08:05:43Z")

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_Answer by Jillani Fazal on 28 March 2023_

Hi Shin Hyunsoo

This is Jillani here and thank you for connecting with us via community portal.

It is a know issue and please review this article in this regards to proceed further.

[https://docs.exalate.com/docs/known-issue-salesforce-installation-problems](https://docs.exalate.com/docs/known-issue-salesforce-installation-problems)

I hope you will find it useful.

BR,

Jillani

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#### Comments:

> **Shin Hyunsoo commented on 28 March 2023**
>
> > Thank you for your help.
> 
> I success to install Exalate app.
> 
> Thank you.

> **Jillani Fazal commented on 28 March 2023**
>
> > Highly appreciated and thank you for the update. _(old community)_
> 
> Glad to learn that the app has been installed. Do connect back if anything else comes up as we are always here to help.
> 
> BR,
> 
> Jillani