# I am trying to change the Proxy user and get the Error Message below

**URL:** <https://community.exalate.com/t/i-am-trying-to-change-the-proxy-user-and-get-the-error-message-below/4530>\
**Category:** General Questions\
**Tags:** exalate, migrated\_question\
**Created:** [November 4, 2024, 7:04am UTC](https://community.exalate.com/t/i-am-trying-to-change-the-proxy-user-and-get-the-error-message-below/4530 "2024-11-04T07:04:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:04am UTC](https://community.exalate.com/t/i-am-trying-to-change-the-proxy-user-and-get-the-error-message-below/4530/1 "2024-11-04T07:04:27Z")

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_Originally asked by Champ Yarbrough on 03 January 2021 [(original question)](https://oldcommunity.exalate.com/questions/20123804)_

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```auto
Error when updating token in the Zendesk Node side

```

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#### Comments:

> **Serhiy Onyshchenko commented on 04 January 2021**
>
> > Hello, Champ Yarbrough, what’s your zendesk URL?  
> > Normally, Exalate would validate the new user via old one, but it seems something’s off.  
> > Our support could try and change it for you.

> **Champ Yarbrough commented on 06 January 2021**
>
> > Sorry thought I had sent you my Zendesk URL.

> **Champ Yarbrough commented on 06 January 2021**
>
> > [https://supporttideworks.zendesk.com/](https://supporttideworks.zendesk.com/)

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:04am UTC](https://community.exalate.com/t/i-am-trying-to-change-the-proxy-user-and-get-the-error-message-below/4530/2 "2024-11-04T07:04:28Z")

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_Answer by Champ Yarbrough on 05 January 2021_

If you would change it to:

ExalateUser

[samvimes515@gmail.com](mailto:samvimes515@gmail.com)

This is the Token I generated

ig2z0rh5qDrw01SDIurUfPhVBd8fpTTqNCwuOwO8

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