# How to sync Epic correctly\>

**URL:** <https://community.exalate.com/t/how-to-sync-epic-correctly/4341>\
**Category:** General Questions\
**Tags:** cloud-jira, migrated\_question\
**Created:** [November 4, 2024, 6:49am UTC](https://community.exalate.com/t/how-to-sync-epic-correctly/4341 "2024-11-04T06:49:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:49am UTC](https://community.exalate.com/t/how-to-sync-epic-correctly/4341/1 "2024-11-04T06:49:37Z")

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_Originally asked by Piotr Kurpik on 03 September 2020 [(original question)](https://oldcommunity.exalate.com/questions/11342102)_

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I have a connection where I have “Epic.send()” on one side and “Epic.receive()” on the other side. Despite that I have “Field Epic Name is required.: customfield\_10002.” error. What may be the problem?Source: [Jira Cloud](https://oldcommunity.exalate.com/pages/viewpage.action?pageId=3703235)_(old community)_

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:49am UTC](https://community.exalate.com/t/how-to-sync-epic-correctly/4341/2 "2024-11-04T06:49:38Z")

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_Answer by Francis Martens (Exalate) on 04 September 2020_

Piotr Kurpik

There is a similar question which uncovers the same problem  
[How to Sync Epics from Azure to Jira](https://oldcommunity.exalate.com/questions/11341789/how-to-sync-epics-from-azure-to-jira)_(old community)_

Can you check if the field epic name is on the form.

Francis

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#### Comments:

> **Francis Martens (Exalate) commented on 08 September 2020**
>
> > Hi Piotr Kurpik
> 
> Another customer had the same problem and he found a solution
> 
> > I have managed to find the problem and my solution works now.  
> > The Epic sync is not working in Jira cloud if the Epic Colour field is not on screen. I fixed it and now everything works fine based on your guide - no custom scripting was necessary.
> 
> Can you check if this applicable also for this case?