# How to stop synchronization custom field **URL:** \ **Category:** General Questions\ **Tags:** onpremise-jira, migrated\_question\ **Created:** [November 4, 2024, 7:49am UTC](https://community.exalate.com/t/how-to-stop-synchronization-custom-field/5194 "2024-11-04T07:49:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:49am UTC](https://community.exalate.com/t/how-to-stop-synchronization-custom-field/5194/1 "2024-11-04T07:49:06Z")
_Originally asked by Faycal Kebbati on 04 May 2022 [(original question)](https://oldcommunity.exalate.com/questions/42837578)_ * * * Jira to Jira service management. i’m using the visual way and it still showing error related to custom field I just won’t sync the custom field * * * #### Comments: > **Jose Pablo Alpizar Hidalgo commented on 05 May 2022** > > > Please feel free to navigate through the several articles/links to review must relevant information for your case: > > [https://docs.idalko.com/exalate/x/KgAT](https://docs.idalko.com/exalate/x/KgAT) > > Can you elaborate on the type of custom field you are trying to map and what is the error being received as well? > > Also how are you configuring the sync? since its a scripted connection it might be useful to use a screenshot to show this. > > Thanks ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:49am UTC](https://community.exalate.com/t/how-to-stop-synchronization-custom-field/5194/2 "2024-11-04T07:49:07Z")
_Answer by Jose Pablo Alpizar Hidalgo on 10 May 2022_ Please follow the below links to review the detailed information about custom fields with Visual mode: [https://docs.idalko.com/exalate/x/mQV1Aw](https://docs.idalko.com/exalate/x/mQV1Aw) & [https://docs.idalko.com/exalate/x/8QZ1Aw](https://docs.idalko.com/exalate/x/8QZ1Aw) * * * ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:49am UTC](https://community.exalate.com/t/how-to-stop-synchronization-custom-field/5194/3 "2024-11-04T07:49:09Z")
_Answer by Faycal Kebbati on 05 May 2022_ I never add any mapping rules or script to sync the custom field to exalate , I just sync the Comment , description , Summary, Reporter, Priority and status. only that but i still getting an error with a custom filed 10260 that i cannot find it . ![](https://europe1.discourse-cdn.com/flex018/uploads/exalate1/original/1X/867b7fd6b8fe3f3b6f22e00231e9074ff30309fd.png) services.jcloud.exception.UpdateIssueJiraCloudException: Could not update issue `INC-284` with id `30032`: Field customfield\_10260: Field ‘customfield\_10260’ cannot be set. It is not on the appropriate screen, or unknown… at services.node.JCloudTrackerExceptionCategoryService.generateUpdateIssueJiraCloudTrackerException(JCloudTrackerExceptionCategoryService.scala:421) at services.jcloud.transport.JCloudClient.$anonfun$updateIssue$5(JCloudClient.scala:598) at services.jcloud.transport.JCloudRestErrorHandlingService$$anonfun$recoverFromRestExceptionToJiraCloudTrackerExceptionOrBugException$1.applyOrElse(JCloudRestErrorHandlingService.scala:187) at services.jcloud.transport.JCloudRestErrorHandlingService$$anonfun$recoverFromRestExceptionToJiraCloudTrackerExceptionOrBugException$1.applyOrElse(JCloudRestErrorHandlingService.scala:180) at scala.concurrent.Future.$anonfun$recoverWith$1(Future.scala:417) at scala.concurrent.impl.Promise.$anonfun$transformWith$1(Promise.scala:41) at scala.concurrent.impl.CallbackRunnable.run(Promise.scala:64) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:56) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:93) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.java:23) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:85) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:93) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:48) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:290) at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1020) at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1656) at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1594) at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:183) Caused by: com.exalate.domain.exception.issuetracker.BadRequestTrackerRestException: Field customfield\_10260: Field ‘customfield\_10260’ cannot be set. It is not on the appropriate screen, or unknown… at services.jcloud.transport.JCloudRestErrorHandlingService$.handleTrackerFourZeroZeroAndHigherRestResponse(JCloudRestErrorHandlingService.scala:91) at services.jcloud.transport.JCloudRestErrorHandlingService$.filterTrackerRestErrorResponse(JCloudRestErrorHandlingService.scala:81) at services.jcloud.transport.JCloudClient.$anonfun$updateIssue$3(JCloudClient.scala:593) at scala.concurrent.Future.$anonfun$flatMap$1(Future.scala:307) … 14 more * * *