# How to recover synchronization between Two Jira projects with exalate

**URL:** <https://community.exalate.com/t/how-to-recover-synchronization-between-two-jira-projects-with-exalate/4664>\
**Category:** General Questions\
**Tags:** exalate, jira-cloud, migrated\_question\
**Created:** [November 4, 2024, 7:14am UTC](https://community.exalate.com/t/how-to-recover-synchronization-between-two-jira-projects-with-exalate/4664 "2024-11-04T07:14:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:14am UTC](https://community.exalate.com/t/how-to-recover-synchronization-between-two-jira-projects-with-exalate/4664/1 "2024-11-04T07:14:42Z")

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_Originally asked by r on 30 March 2021 [(original question)](https://oldcommunity.exalate.com/questions/25070858)_

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My subscription in jira was suspended because my attlassian account hasn’t been renewed. After renewing it exalate for jira app stop synchronization .

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:14am UTC](https://community.exalate.com/t/how-to-recover-synchronization-between-two-jira-projects-with-exalate/4664/2 "2024-11-04T07:14:43Z")

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_Answer by Mariia Horbatiuk on 30 March 2021_

Hi there,

Could you please create a support ticket?

In order to help you we may require information that shouldn’t be shared in public 😄

The link to support portal is [here](https://support.idalko.com/plugins/servlet/desk/portal/8/create/33).

Thank you!

Exalate Support Team

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