# How to change the sync issue

**URL:** <https://community.exalate.com/t/how-to-change-the-sync-issue/4124>\
**Category:** General Questions\
**Tags:** onpremise-jira, migrated\_question\
**Created:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/how-to-change-the-sync-issue/4124 "2024-11-04T06:32:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/how-to-change-the-sync-issue/4124/1 "2024-11-04T06:32:27Z")

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_Originally asked by sapir monza on 26 November 2019 [(original question)](https://oldcommunity.exalate.com/questions/8552466)_

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Hi,

We are using exalate in our Jira server to sync issues between different projects.

Once an issue was created in project A (for example ticket number A-123) the same ticket will be opened in Project B (for example ticket number B-111). Now when the ticket in project B changed his status to duplicate, the user must add the link ticket number (for example B-222) and I want to make sure that the ticket in Project A will now sync with the link ticket in Project B (B-222).

How can I make it?

ThanksSource: [Jira Server/Datacenter](https://oldcommunity.exalate.com/pages/viewpage.action?pageId=3703137)_(old community)_

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/how-to-change-the-sync-issue/4124/2 "2024-11-04T06:32:28Z")

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_Answer by sapir monza on 26 November 2019_

Hi Francis,

Thanks for the answer, I noticed to the manual way ‘unexalate’ / ‘connect’, but I would like to make it automatically.

If you have any examples it will be greate.

Thanks!

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:32am UTC](https://community.exalate.com/t/how-to-change-the-sync-issue/4124/3 "2024-11-04T06:32:28Z")

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_Answer by Francis Martens (Exalate) on 26 November 2019_

Hi Sapir,

This is a case of ‘unexalate’ / ‘connect’

It can be done manually or via automation doing a couple of API calls

I will check if we can publish the apis and examples - but allow some time to get this done

Alternatively, check out the document [How to set up advanced scripting environment](https://docs.idalko.com/exalate/x/a5ArAQ), and use the autocomplete to find the right set of calls.

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