# How to avoid duplicate comments?

**URL:** <https://community.exalate.com/t/how-to-avoid-duplicate-comments/5048>\
**Category:** General Questions\
**Tags:** comments, migrated\_question, duplicate\
**Created:** [November 4, 2024, 7:40am UTC](https://community.exalate.com/t/how-to-avoid-duplicate-comments/5048 "2024-11-04T07:40:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:40am UTC](https://community.exalate.com/t/how-to-avoid-duplicate-comments/5048/1 "2024-11-04T07:40:10Z")

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_Originally asked by Jozsef Lehocz on 10 February 2022 [(original question)](https://oldcommunity.exalate.com/questions/42832470)_

* * *

Hello,

Comments are duplicated by synchronization between JIRA Service Desk (server) and JIRA Software server in both directions using script connection. How to avoid that?

Thanks,

Jozsef Lehocz

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#### Comments:

> **Francis Martens (Exalate) commented on 10 February 2022**
>
> > Can you give an example of duplication.

> **Jozsef Lehocz commented on 10 February 2022**
>
> > Here you can find a screenshot:
> 
> ![](https://dub1.discourse-cdn.com/flex018/download/attachments/42832470/duplicateComments.png?version=1&modificationDate=1644499223844&api=v2)

> **Francis Martens (Exalate) commented on 10 February 2022**
>
> > This looks like a product issue - can you raise a ticket on  
> > [https://support.idalko.com/servicedesk/customer/portal/8](https://support.idalko.com/servicedesk/customer/portal/8)

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**Author:** ![Majid](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/majid/32/343_2.png) [@Majid](https://community.exalate.com/u/Majid)\
**Post date:** [December 4, 2024, 9:27am UTC](https://community.exalate.com/t/how-to-avoid-duplicate-comments/5048/2 "2024-12-04T09:27:45Z")

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