# Getting error for user permission

**URL:** <https://community.exalate.com/t/getting-error-for-user-permission/4115>\
**Category:** General Questions\
**Tags:** exalate, migrated\_question\
**Created:** [November 4, 2024, 6:31am UTC](https://community.exalate.com/t/getting-error-for-user-permission/4115 "2024-11-04T06:31:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:31am UTC](https://community.exalate.com/t/getting-error-for-user-permission/4115/1 "2024-11-04T06:31:43Z")

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_Originally asked by SANDEEP ADE on 05 November 2019 [(original question)](https://oldcommunity.exalate.com/questions/5669104)_

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Hi ,

on Jira side the error is displayed as issue .cannot be updated by user xxxx.Please check permissions

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 6:31am UTC](https://community.exalate.com/t/getting-error-for-user-permission/4115/2 "2024-11-04T06:31:45Z")

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_Answer by Francis Martens (Exalate) on 05 November 2019_

- Can you login as xxxx and try to update the issue.
- If that fails → adapt the permission scheme
- If that doesn’t fail → raise a ticket on our support portal and provide an exalate support zip

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#### Comments:

> **SANDEEP ADE commented on 06 November 2019**
>
> > what is adapt the permission scheme mean ?

> **Francis Martens (Exalate) commented on 06 November 2019**
>
> > Check following Atlassian document for more details  
> > [https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html](https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html)