# Exalate between the GWAMDSF to GSF Jira boards is not working

**URL:** <https://community.exalate.com/t/exalate-between-the-gwamdsf-to-gsf-jira-boards-is-not-working/7972>\
**Category:** New Exalate\
**Tags:** cloud-jira\
**Created:** [May 11, 2026, 8:19pm UTC](https://community.exalate.com/t/exalate-between-the-gwamdsf-to-gsf-jira-boards-is-not-working/7972 "2026-05-11T20:19:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Srinivas1](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@Srinivas1](https://community.exalate.com/u/Srinivas1)\
**Post date:** [May 11, 2026, 8:19pm UTC](https://community.exalate.com/t/exalate-between-the-gwamdsf-to-gsf-jira-boards-is-not-working/7972/1 "2026-05-11T20:19:16Z")

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### **Exalate URL**

[https://manulife-gwam.atlassian.net](https://manulife-gwam.atlassian.net/ "https://manulife-gwam.atlassian.net/")

### **Description**

Hi Team,

One of our team facing below issue.

The Digital Storefront / Website Consolidation program relies on the Jira **Exalate** integration for ticket synchronization between Jira boards. Currently, this integration is not functioning as expected.

- When exalating tickets **from the GSF Jira board to GWAMDSF** , the process fails with an error.

- When exalating tickets **from GWAMDSF to GSF** , the request does not complete and remains stuck in an **“Waiting for Remote”** state indefinitely.

This issue is preventing successful ticket sharing between the two Jira boards and is impacting the program’s workflow.

I have attached the error screenshots for your reference. Kindly check and resolve the issue.

Thank you!

Regards,

Srinivas

 ![image (41)](https://europe1.discourse-cdn.com/flex018/uploads/exalate1/original/1X/7ea20985ccf1ae1af242693d62630e7aac7d8441.png)

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<div class="post-metadata">

**Author:** ![Javier](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/javier/32/338_2.png) [@Javier](https://community.exalate.com/u/Javier)\
**Post date:** [June 16, 2026, 3:04am UTC](https://community.exalate.com/t/exalate-between-the-gwamdsf-to-gsf-jira-boards-is-not-working/7972/2 "2026-06-16T03:04:49Z")

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Hi @Srinivas1,

Apologies for the delayed response.

I noticed that this post has been posted for some time. Could you please confirm whether you are still experiencing the same behavior?

- Sync from GSF to GWAMDSF fails with an error.
- Sync from GWAMDSF to GSF remains in a “Waiting for Remote” state indefinitely.

If the issue is still occurring, I recommend creating a support ticket in our [support portal](https://exalate.atlassian.net/servicedesk/customer/portal/5) with our team so we can investigate the problem in detail.

Please let us know if the issue persists