# Connecting with private jira instance

**URL:** <https://community.exalate.com/t/connecting-with-private-jira-instance/5123>\
**Category:** General Questions\
**Tags:** onpremise-jira, usecase, cloud-jira, migrated\_question\
**Created:** [November 4, 2024, 7:44am UTC](https://community.exalate.com/t/connecting-with-private-jira-instance/5123 "2024-11-04T07:44:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:44am UTC](https://community.exalate.com/t/connecting-with-private-jira-instance/5123/1 "2024-11-04T07:44:58Z")

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_Originally asked by Sayan Mondal on 21 March 2022 [(original question)](https://oldcommunity.exalate.com/questions/42835256)_

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Hi,

We’re trying one private instances of Jira (data center) instances connected with servicenow.

The instance is behind one firewalls,

for creating connection I selected the “I don’t have a URL” on servicenow instance and shared the connection string with the other party. but after they accepted the connection, it stocks on “pending”.

How should I made the connection to work?

excalate is installed in both servicenow and Jira instance.

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<div class="post-metadata">

**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:44am UTC](https://community.exalate.com/t/connecting-with-private-jira-instance/5123/2 "2024-11-04T07:44:59Z")

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_Answer by Jorden Van Bogaert on 21 March 2022_

Hi Sayan Mondal

We’ve also had this happens once or twice. For us it worked by simply trying again from scratch (deleting current connection and re-creating).

Make sure the private instance has outwards access to the internet so it can contact the ServiceNow node. Also a good tip is to avoid any special characters in the name of the connection.

Kind regards  
Jorden

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