# Comment Sync between jira service management and jira software project

**URL:** <https://community.exalate.com/t/comment-sync-between-jira-service-management-and-jira-software-project/5008>\
**Category:** General Questions\
**Tags:** exalate, comments, migrated\_question\
**Created:** [November 4, 2024, 7:37am UTC](https://community.exalate.com/t/comment-sync-between-jira-service-management-and-jira-software-project/5008 "2024-11-04T07:37:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:37am UTC](https://community.exalate.com/t/comment-sync-between-jira-service-management-and-jira-software-project/5008/1 "2024-11-04T07:37:54Z")

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_Originally asked by Duc on 19 January 2022 [(original question)](https://oldcommunity.exalate.com/questions/42831098)_

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I want to sync the comments between a Jira Software project and a Jira Service Management project.

- All comments which will be posted in JSM project should be sync to Jira Software issue
- All comments which will be posted in Jira Software should be sync to JSM project as **internal comment**
- To post a public comment over the Jira Software Project I want to use a transition. Via the transition “contact customer” the comment which will be posted in this transition screen should be sync as an **public comment** to the JSM project. If this is not possible, how can I sync a customfield content to the comment field. My idea is that the agent a customfield on Jira software site and the content of this customfield will be posted as **public comment** in JSM project

Thanks a lot!

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#### Comments:

> **Destri Weir commented on 23 February 2022**
>
> > Did you get bullet item 2 “All comments which will be posted in Jira Software should be sync to JSM project asinternal comment” to work correctly?
> 
> I am trying to do the same, and I cannot get it to work correctly.

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**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\
**Post date:** [November 4, 2024, 7:37am UTC](https://community.exalate.com/t/comment-sync-between-jira-service-management-and-jira-software-project/5008/2 "2024-11-04T07:37:55Z")

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_Answer by Francis Martens (Exalate) on 23 February 2022_

Destri Weir

Is this Jira Cloud or Jira On Premise?  
Can you consider to use comment restrictions. For instance - if the JSD comment needs to be shared publicly, change the comment restriction from the default to ‘Public’

The logic to make a customer facing comment can then be implemented in the incoming sync on the JSD side.

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#### Comments:

> **Destri Weir commented on 23 February 2022**
>
> > Francis Martens (Exalate) Jira Cloud. I asked a question here with more detail: [Issue adding comments and internal; internal comments appear in customer portal](https://oldcommunity.exalate.com/questions/42833314/issue-adding-comments-and-internal-internal-comments-appear-in-customer-portal)_(old community)_. Basically all comments from Jira to Service Desk are coming through as external, and I want them to be internal (so that they are visible in the Service Desk project, but not on the customer portal). I included my script in the linked question (I referred to the documentation, but all comments are still visible in the customer portal). I’m sure it’s a minor syntax issue, and it’s definitely user error, but I can’t seem to figure it out.