# Clean up Issues from Xendesk to Jira-Cloud **URL:** \ **Category:** General Questions\ **Tags:** exalate, migrated\_question\ **Created:** [November 4, 2024, 7:34am UTC](https://community.exalate.com/t/clean-up-issues-from-xendesk-to-jira-cloud/4951 "2024-11-04T07:34:03Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:34am UTC](https://community.exalate.com/t/clean-up-issues-from-xendesk-to-jira-cloud/4951/1 "2024-11-04T07:34:03Z")
_Originally asked by Matias Vivas on 19 November 2021 [(original question)](https://oldcommunity.exalate.com/questions/42828421)_ * * * ```auto I have a connection from xendesk to jira cloud, some tickets are synchronized, not the newest ones. the sync queu of both ends show different values. Jira side: Outgoing sync (135) Incoming sync (48) Outgoing attachments (0) Incoming attachments (0). Xen-side: Outgoing sync (765) Incoming sync (64) Outgoing attachments (72) Incoming attachments (0). I tried to do the clean-up but without any error message it tells me that it may take a few minutes and it never cleans these pending. Already synced issues works great. Can it be possible that this cleaning action, until it is completed, prevents the exalation of new tickets? ``` * * * ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:34am UTC](https://community.exalate.com/t/clean-up-issues-from-xendesk-to-jira-cloud/4951/2 "2024-11-04T07:34:04Z")
_Answer by Ariel Aguilar on 23 November 2021_ In these cases, it’s recommended to raise a support request. Kind regards, Ariel * * *