# CF Snyc with Visual Mode **URL:** \ **Category:** General Questions\ **Tags:** exalate, cloud-jira, jira-cloud, migrated\_question\ **Created:** [November 4, 2024, 7:59am UTC](https://community.exalate.com/t/cf-snyc-with-visual-mode/5358 "2024-11-04T07:59:45Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:59am UTC](https://community.exalate.com/t/cf-snyc-with-visual-mode/5358/1 "2024-11-04T07:59:45Z")
_Originally asked by Robert Hermsen on 19 November 2022 [(original question)](https://oldcommunity.exalate.com/questions/58496966)_ * * * I have two quick questions that unfortunately I could not solve via the knowledge base. We are using Exalate in Visual Mode in Jira Service Management Cloud. 1. we have created a Custom Field (select list single choice) on both instances Department (Example) with two entries. However, when mapping, I cannot select the CF on the other side in each case. Do I need to use this via scripting? 2. the resolution can also only be mapped via script? * * * ---
**Author:** ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)\ **Post date:** [November 4, 2024, 7:59am UTC](https://community.exalate.com/t/cf-snyc-with-visual-mode/5358/2 "2024-11-04T07:59:46Z")
_Answer by Jillani Fazal on 22 November 2022_ Hi Robert Hermsen Please check these docs and I believe you will find them useful: [https://docs.idalko.com/exalate/display/ED/This+mapping+is+not+supported](https://docs.idalko.com/exalate/display/ED/This+mapping+is+not+supported) [https://docs.idalko.com/exalate/display/ED/Add+Visual+connection+field+mapping+in+Exalate+for+Jira+Cloud](https://docs.idalko.com/exalate/display/ED/Add+Visual+connection+field+mapping+in+Exalate+for+Jira+Cloud) BR, Jillani * * *