# Can you unexalate in Zendesk programmatically?

**URL:** https://community.exalate.com/t/can-you-unexalate-in-zendesk-programmatically/5320
**Category:** General Questions
**Tags:** zendesk, migrated\_question
**Created:** [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/can-you-unexalate-in-zendesk-programmatically/5320 "2024-11-04T07:57:45Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)
#### Post date: [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/can-you-unexalate-in-zendesk-programmatically/5320/1 "2024-11-04T07:57:45Z")

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_Originally asked by Ola Timpson on 18 October 2022 [(original question)](https://oldcommunity.exalate.com/questions/58495685)_

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Is there a way to cause a Zendesk ticket to unexalate without clicking the button in the app? For example through an API.

We have a trigger to exalate any Zendesk tickets where a Jira reference has been entered into a custom field, which links to the relevant Jira reference. I’d love to be able to make it so that if that field is cleared the Zendesk ticket is automatically unexalated.

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### Author: ![xl8bot](https://dub1.discourse-cdn.com/flex018/user_avatar/community.exalate.com/xl8bot/32/324_2.png) [@xl8bot](https://community.exalate.com/u/xl8bot)
#### Post date: [November 4, 2024, 7:57am UTC](https://community.exalate.com/t/can-you-unexalate-in-zendesk-programmatically/5320/2 "2024-11-04T07:57:46Z")

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_Answer by Daniel Carvajal on 18 October 2022_

Hi Ola Timpson

There are several ways to achieve this, one which I think would be best for your case is to use the “unexalate now” post function so after the Jira reference is set maybe there is a transition where you can add the post function, more information here: [https://docs.idalko.com/exalate/x/KwAs](https://docs.idalko.com/exalate/x/KwAs)

Hope this is helpful.

Cheers,

Daniel

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#### Comments:

> **Ola Timpson commented on 19 October 2022**
>
> > Hi Daniel
> 
> That option seems to be in Jira. Is there a way to do this in Zendesk?
> 
> Thanks,
> 
> Ola

> **Ola Timpson commented on 20 October 2022**
>
> > I now have the answer to this